9 E-Commerce Logistics and Customer Experience Conferences To Attend In 2019

Logistics and customer experience professionals, are you looking out for opportunities to connect with your peers or stay on top of new technologies and innovations? 

Whether it’s strategies to maximize the upcoming e-commerce peak season or unlocking high-performing marketing channels to prepare for holiday marketing campaigns, attending quality conferences is one of the best ways to stay updated with the latest e-commerce trends and practices. 

We’ve put together a list of 9 logistics and customer experience events to help you make full use of the remainder of 2019. Come meet industry professionals and participate in insightful talks and copious networking opportunities at these events in Asia and in Europe. Do also catch some of our team members presenting at some of these conferences.

1. Supply Chain Asia Forum 2019 (SCAF), Singapore

What: SCAF brings together the best minds of supply chain and logistics together to deliberate, discuss and explore major issues, opportunities, and challenges impacting the industry.

Come meet the close-knit community of supply chain and logistics professionals here in Singapore. 

Our Head of Marketing and Communications Cheryl Han will be sharing some insights on the post-purchase experience on 11th September at Tech Forum 7 between 12:30 pm to 2.00pm. Hear her share how tracking pages and delivery notifications can drive your marketing efforts!

When: 10th-12th September 2019

Where: Resorts World Sentosa, Singapore

2. DMEXCO 2019 – Digital Marketing Exposition & Conference, Germany

What: With 41,000 visitors, over 1,000 exhibitors and more than 550 speakers, meet key players in digital business, marketing, and innovation. DMEXCO prides itself as one of the world’s leading digital marketing ecosystems and a meeting place for industry professionals at all levels. 

We’ll be exhibiting at booth H9 G-027 and our founder Dana von der Heide will also be sharing insights on how the post-purchase experience can be used as an exceptional marketing channel. 

When: 11-12 September 2019

Where: Cologne, Germany

3. WMX Asia Conference – The World Mail & Express Asia Conference 2019, Hong Kong

What: The single most influential and inspiring mail and express conference of its kind in the region. This year’s conference focuses on cross-border e-commerce and global trade, exploring the various disruptive trends in the mail, express and e-commerce industries for stronger customer experience. 

Our CEO Arne Jeroschewski will also be amongst the speakers there sharing his insights on e-commerce logistics! Catch his session on 16 September at 4.10pm. 

When: 15-17 September 2019

Where: The Mira, Hong Kong

4. Home Delivery Asia, Singapore 

What: As Asia’s only event dedicated to Retail Logistics, this conference features a staggering six conference stages and over 150 presentations from logistics professionals from around Asia. Stages cover a wide variety of current pressing e-commerce topics; digital delivery, last mile, supply chain, warehousing, cross-border delivery, and sustainable delivery. 

Plus, catch our CEO Arne Jeroschewski speaking on Day 2 of the conference from 11.00am to 11.30am in the Digital Delivery track. 

When: 24-25 September 2019

Where: Suntec Convention Centre, Singapore

5. Paris Retail Week + Paris Retail Awards

What: Paris Retail Week 2019, the major-league connected-retail ecosystem gathering, will bring together professionals from the world of digital retail and marketing from 24 to 26 September 2019, with two aims: offer them a groundbreaking trade fair experience, invite them to discover practical solutions, innovations, and tools for developing their business.

When: September 24-26

Where: Paris Expo Porte de Versailles

6. The Returns Revolution; ReBOUND, United Kingdom

What: Now in its 2nd edition, ReBOUND brings a new line-up of speakers, 200 invited guests, and sponsors to shine the spotlight on returns. Topics covered include how to make the returns experience customer-centric and writing a compelling return policy. 

Come learn from the best in the returns space and how you can make use of this often-misunderstood part of the customer journey to engage your customers

When: 9 October 2019

Where: The Skyloft, London, United Kingdom

7. Parcel + Post Expo, Netherlands

What: Parcel+Post Expo is the leading global event for the world’s postal, parcel and express business. Free to attend, this event will provide the most significant opportunity for postal operators, couriers, e-fulfillment companies, cross-border shippers and delivery companies to debate current issues and form business relationships on a global scale. 

Catch expert speakers covering diverse topics like e-commerce and last-mile delivery, logistics, digital disruption, strategic directions, autonomous futures and expanding financial services.

When: September 30 to October 3, 2019

Where: Hall 8, RAI Amsterdam, Netherlands

8. Internet World Conference/Congress (IWC), Germany 

What: Learn the best in European e-commerce trends, strategies and best practices. With topics ranging from e-commerce in China, pricing strategies, omnichannel, and cross-border commerce get ready for a time of networking and opportunities to stay updated with the latest e-commerce trends. 

When: 23-24 October 2019

Where: Munich, Germany 

9. Retail World Berlin, Germany 

What:  A trade fair for the German retail industry, top suppliers and service providers present the latest products and solutions for more success in the market. At this high profile event, you will meet the top decision-makers in the trade and consumer goods industries. Exhibitors can make personal contact with potential clients with current information needs and great interest in innovative products and services.

When: 20-21 November 2019 

Where: Maritim Hotel Berlin

If you have a keen interest in customer experience and e-commerce logistics, these conferences and events should be on your list of events to attend. We’re likely to be there too – let us know if you’re going to be at any of these events in Asia or Europe. 

For more of the events, our team members are at, have a look on our blog.