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NOTIFY | Branded Delivery Notifications

Leverage delivery notifications as a key engagement point
Customers check delivery updates up to 4 times per order and open 80% of these emails. Our notifications give you complete control over this high value touchpoint to promote customer engagement and make memorable brand interactions.

Why you'll love it

Create valuable high engagement touchpoints

Leverage your delivery journey as an opportunity to connect with and delight your customers.

Send precise, contextual notifications customers love

Proactively communicate to customers when a parcel arrives and prevent missed deliveries.

Drive upselling and promote brand loyalty

Leverage notifications to drive upselling through targeted communication at the right time and in the right context.

Customize your delivery journey and gain full control of your communications

Deliver an end-to-end branded experience to support your customer journey

Parcel Perform notification center that notifies customers in 30+ languages
Create a notifications strategy
Design and customize branded notifications at every step of the customer journey. Differentiate your notifications from the point of order creation to the final delivery phase.
30+ languages for personalization
Choose the right tone of voice and communicate in your chosen language. Language changes are easily configured directly within our platform.
Link customers back to your webstore
Create a fully branded delivery journey and leverage the opportunity to upsell by linking back to the tracking widget embedded on your website.

Pick the communication channel that best suits your business needs

Parcel Perform notification center with code snippet allowing full personalization
Decide how to update your customers
Depending on your product, clientele and delivery phases, notifications build a balanced channel strategy between Email and SMS.
Use webhooks for engagement
Enrich your channel mix with webhooks to develop web or app-based push notifications, where and when they are most helpful to your customers.
Optimize channel engagement
Continuously test various channels, notification triggers and messaging to analyse performance. Compare open, click and bounce rates.

Personalize and edit your notification content to delight your clients

Parcel Perform notification center showing a graph of total notifications sent through email, webhook and SMS channels
Use your existing HTML templates
Ensure continuity in your communication look & feel by using your existing HTML templates with our platform for post-purchase communication.
Adjust messaging for your campaigns
Our intuitive ‘what you see is what you get' editor allows you to quickly adapt and change any notification template in a heartbeat.
Choose from field placeholders
Personalize your message with more than 40 field placeholders to include your customer names, delivery updates, EDDs, and other necessary order information.

Flexibility in trigger configurations cater to different phases in the delivery journey

Parcel Perform Nespresso tracking page showing flexible options for delivery notification in a dropdown menu
Customize unlimited trigger options
Customize your brand’s individual delivery journey to best communicate the phases of delivery for different products
Trigger time-expiry notifications
Communicate even when no action or event has occurred by implementing time-expiry triggers. For example send a reminder SMS to your customers to pick-up a parcel from a parcel locker within 48 hours.
Compliance based triggers
Prevent the “awkward silence” during a breach of SLA with a carrier with compliance based triggers.
Increase checkout rate with accurate predictions
Convey an accurate date of arrival immediately when a customer checks out to elevate your notification strategy against competition.

Leverage our insights and triggers to connect into your existing systems

Parcel Perform icon that shows connectivity to Zendesk, Klaviyo, Data Lake, ERP and CRM systems
Integrate with all CRM systems
Connect our streamlined data and triggers to your existing CRM systems. Use this to send notifications or keep a copy of everything sent.
Fuel data warehouses by delivery data
Leverage our webhook triggers to keep stock of your delivery data in one centralized location.
Optimize internal workflows
Integrate our triggers update with your ticket management system to automatically create tickets for your internal teams to work on.

The right platform for all your teams

Customer Service Teams

Don’t let customers feel you don’t care about them after checkout. Anticipate customer needs and proactively communicate order delays and issues to keep them in the loop.

E-commerce Experts

Drive loyalty so your customers keep coming back. Engage and cross-sell to customers with personalized notifications that are triggered along the entire delivery journey.

Experience it yourself

See what your delivery update notifications could look like and get a free assessment of your notifications strategy.

why we do what we do

2000 of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us

Parcel Perform Customer Love Bonito
Parcel Perform Customer Love Bonito
"We are honored to have Parcel Perform support us on logistics-related matters like parcel tracking, and they continue to be our preferred partner today. Their leading software allows us the autonomy to work with various courier companies while providing a seamless tracking experience, even with international orders. All of which contributes to the overall customer experience which we highly value."
Parcel Perform Customer Love Bonito Damien Koh
Damien Koh
VP of Operations for Love, Bonito

Discover our other products

Tracking Data Integration

TRACK

Seamlessly integrate tracking data to receive aggregated and normalized delivery events across 950+ carriers globally.

ENGAGE

Re-engage customers after checkout with a branded tracking widget integrated and personalised within your webshop.

Date of Arrival Predictions

PREDICT

Replace outdated carrier EDDs with accurate ML-enabled date of arrival predictions from checkout to final delivery.

Your branded delivery notifications begin here

Talk with us to build a branded omnichannel strategy today.

Talk to an expert
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