We are delighted to announce that Parcel Perform now integrates with Klaviyo to enable automation of end-to-end personalised post-purchase communication. This new integration will allow you to connect Parcel Perform to your Klaviyo accounts to leverage real-time tracking data and trigger timely delivery notifications.

While we are equipped to send out email and SMS notifications, we are an open platform built to cater to your needs. This means you can simply receive triggers for your notifications from Parcel Perform and use your CRM system of choice to manage communications. In this case—Klaviyo.

Klaviyo is a campaign and email generation tool that helps its users send out automated communications to customers. The software integrates with e-commerce SaaS platforms like  Parcel Perform to channel shipping data into customer profiles, which is then incorporated into customer communications and automation flows.

Why choose Parcel Perform to integrate with Klaviyo for your delivery notifications?  Seamless integration across platforms

• Manage multiple Klaviyo accounts with a single Parcel Perform account.

• Sync unlimited data volumes between both accounts.

• Control which shipment data points or events (eg. tracking code, the shipment order ID and order information) are shared with your Klaviyo account to build personalised notification flows.

Optimise notification send-out based on real-time data

• Create and define custom webhook events to automatically trigger the corresponding notifications.

• Parcel Perform allows you to view the delivery progress across all your carriers with minimal latency, so you can communicate shipment updates to customers in real-time using a set of 14 triggers.

• Define which Parcel Perform notifications will trigger a Klaviyo event using our Notification Centre. You can easily activate, deactivate, and assign notifications to specific shipments using filters and tags.

Hyper-personalized communications for your customers

• Shipment data from Parcel Perform will allow you to generate highly relevant messages and targeted campaigns like updates, product review requests, and personalised communications to high conversion customer segments.

• Leverage Klaviyo’s notification templates which are optimized for post-purchase customer engagement to achieve high open and click rates for your campaigns.

Make your post-purchase communications timely and effective

Parcel Perform’s integration with Klaviyo not only allows their existing users to leverage the shipment data that we aggregate but also opens new doors to post-checkout marketing opportunities.

This new integration is only one of the many tools that we have to help you create an exceptional delivery experience. Even if you are using other CRM systems or email tools to trigger notifications, contact us and we can support you.

Want to see how the Parcel Perform x Klaviyo integration can work for your brand? Speak to our sales team or your Key Account Manager to get started.