Question 1

My competitors are showing up in AI shopping assistants like ChatGPT but I'm not. Why?

Accepted Answer

This is the new challenge of "AI Commerce." AI assistants recommend brands based on verifiable proof of reliability, not just marketing. Our Parcel Perform AI Commerce Visibility solution helps you monitor this, find your gaps, and build the operational "Trust Signals" (like provable delivery speed) that AI agents look for.

Question 2

How can I improve my operational performance to rank higher in AI?

Accepted Answer

This is where Parcel Perform's AI Decision Intelligence engine comes in. It's the analytical "brain" of our platform that transforms your raw logistics data into actionable insights and automated decisions. These operational improvements (like faster delivery or smoother returns) directly strengthen the "TrustSignals" that AI agents look for.

Question 3

How do I reduce "Where Is My Order?" (WISMO) tickets?

Accepted Answer

You reduce WISMO by managing expectations. Our Parcel Perform Post-Purchase Experience, powered by AI Decision Intelligence, proactively identifies over 25 common delivery pitfalls (like delays or exceptions) and triggers automated, branded notifications to customers, answering their questions before they have to ask.

Question 4

Why are my delivery dates always inaccurate or too vague?

Accepted Answer

Vague delivery dates are a primary cause of cart abandonment. Our Parcel Perform Checkout Experience uses an AI model to predict the most accurate and competitive Estimated Delivery Dates (EDDs). This gives customers the confidence to convert and builds trust from the very start.

Question 5

How can I reduce "Where Is My Return?" (WISMR) inquiries and stop losing money on returns?

Accepted Answer

Our Parcel Perform Returns Experience transforms returns from a cost center into a loyalty-builder. It provides a self-service portal to cut down on WISMR inquiries and uses AI Decision Intelligence to intelligently promote exchanges over refunds, helping you retain revenue.

Question 6

I already have separate tools for tracking and returns. Why do I need to consolidate them into one platform?

Accepted Answer

Fragmented tools create data silos and a disjointed customer experience. A unified platform is the only way to create a single source of truth. This allows Parcel Perform's AI Decision Intelligence to see the full picture—like how logistics performance impacts checkout conversion—and creates the consistent "Trust Signals" that AI agents require.

Question 7

Can you connect to my existing systems (WMS, ERP, etc.)?

Accepted Answer

Yes. The Parcel Perform platform is engineered for this reality. Our AI Decision Intelligence specializes in cleansing, unifying, and enriching fragmented data from your WMS, TMS, and ERPs, finding the signal in the noise to ensure our AI has accurate information for its insights.

Question 8

Do you work with my specific carriers (e.g., FedEx, DHL)?

Accepted Answer

Yes. The Parcel Perform platform maintains a network of over 1,100 global carriers. Our Logistics Experience includes "Integrations as a Service," which means we can onboard new carriers in less than 4 weeks—a fraction of the industry standard.

Question 9

How long does implementation take?

Accepted Answer

Our platform is designed for rapid value. A Parcel Perform Post-Purchase Experience tracking page can be live in less than 2 weeks, and a conversion-optimized Checkout Experience EDD widget can be live in under 1 week.

Question 10

How do you keep my business and logistics data secure?

Accepted Answer

Security and confidentiality are foundational. Parcel Perform's platform is ISO 27001 certified and fully EU GDPR compliant. We employ multiple layers of protection, including encryption in transit and at rest, role-based access controls, and data pseudonymization. Your data trains your models only and is never shared.

The Delivery Experience Platform that gets you AI-Commerce ready

The Delivery Experience Platform that gets you AI-Commerce ready

Build delivery experiences that your customers love–and AI platforms trust.

Build delivery experiences that your customers love–and AI platforms trust.

AI Commerce Visibility

AI Decision Intelligence

Post-Purchase Experience

Checkout Experience

Returns Experience

Logistics Experience

How is Parcel Perform different? You are not just buying post-purchase software. You are building your AI Commerce Advantage with us.

Join 3,000+ of the World's Best Brands & Marketplaces

Unlock AI Business Intelligence – Amplified by Our 1,100+ Strong Global Carrier Network

Make customer trust and confidence one of your biggest business advantages.

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Frequently Asked Questions