Uncover hidden customer retention potential
Uncover hidden customer retention potential
A transparent delivery process reveals opportunities to engage, delight, and increase customer lifetime value to fuel your e-commerce business growth.
Calculate the return on investment (ROI) you could achieve with Parcel Perform
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10%
increase in checkout conversion rate
45%
increase in customer lifetime value
80%
open rates for more upsell opportunities
Achieving success for e-commerce businesses worldwide
Replace uncertainty with the confidence to buy at checkout
If customers know when their parcels will arrive, they are more likely to checkout. With help from machine learning and configurable rule-based algorithms, provide high-accuracy arrival dates that can improve conversion rates by 20%.
Improve checkout rates with exact dates of arrival
Automatically re-calibrated predictions based on delays
Predictions are made using all your order, warehouse, and logistics data
Keep your customers hooked with a perfect delivery experience
Customers typically check on their orders 4-6 times until fulfillment. Instead of sending them away to carrier pages, keep them engaged with a branded tracking page. This is how you increase customer lifetime value and improve customer satisfaction.
Give your customers a branded tracking experience on your website
Personalize the delivery journey with relevant data
Upsell and cross-sell when your customers are most engaged
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Building blocks of a perfect delivery experience
for e-commerce teams.
Elevate customer engagement with the right information at the right time
Your customers can get anxious about their orders. It’s a powerful emotion that makes them more receptive to delivery notifications. 80% of these notifications get read, making them high-value touchpoints with the potential to upsell and cross-sell.
Keep customers informed from checkout to fulfillment
Communicate through the channels customers prefer
Personalize notifications that delight, inform and create a path for the next purchase
Use customer insights to optimize the business for sustainable growth
Getting the delivery journey right requires a deep understanding of your customers’ preferences and frustrations. When you collect ratings, you get direct access to customer sentiments that you can use to optimize the delivery experience.
Connect intelligent feedback collection with automated workflows
Collect ratings via notifications and tracking pages
Layer customer feedback data with logistics data
Make the returns experience as seamless as your delivery experience
A seamless returns experience is key to customer loyalty. When implemented on the same platform as outbound shipments, you gain end-to-end visibility and operational excellence through the same granular tracking experience for internal teams and customers.
Single platform for delivery and returns management
Connected and automated returns handling processes
Transparent processes that keep stakeholders updated
One platform where every order counts.
For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.
Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.
By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.
With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.
Start Fast, Win Faster
Go-live < 30days
Enterprise-ready platform built to integrate with your existing systems quickly and effectively.
Time-to-value < 90 days
Powerful data-driven features deliver expected results the moment you start using them.
"The competition in our market is extremely high so customer retention is a huge topic for us - not just in terms of cost consideration - it's the basis for us to grow our business. By curating a unique delivery experience we increased our customer retention rate by 20%."
Johannes Kliesch
Founder of SNOCKS
