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Mobile checkout page for e-commerce brand with parcel date-of-arrival prediction and rating function.

Uncover hidden customer retention potential

Uncover hidden customer retention potential

A transparent delivery process reveals opportunities to engage, delight, and increase customer lifetime value to fuel your e-commerce business growth.

Calculate the return on investment (ROI) you could achieve with Parcel Perform

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Increase e-commerce sales and promote brand loyalty

10%

increase in checkout conversion rate

Customer satisfaction

45%

increase in customer lifetime value

Engagement touchpoint

80%

open rates for more upsell opportunities

Achieving success for e-commerce businesses worldwide

Parcel Perform customer Geodis
Parcel Perform customer Ask ET logo
Parcel Perform customer Eu yan sang
Parcel Perform customer Emma logo
Parcel Perform customer Mister Spex logo
Parcel Perform customer expondo logo
Parcel Perform customer MECCA logo
Parcel Perform customer PDPAOLA logo
Parcel Perform customer zalando logo
Parcel Perform customer Love Bonito logo
Parcel Perform customer waterdrop logo
Parcel Perform customer izipizi
Parcel Perform customer Shopify logo
Tablet mockup of a webshop checkout page with high-accuracy arrival dates from Parcel Perform that can improve conversion rates by 20%.

Replace uncertainty with the confidence to buy at checkout

If customers know when their parcels will arrive, they are more likely to checkout. With help from machine learning and configurable rule-based algorithms, provide high-accuracy arrival dates that can improve conversion rates by 20%.

Improve checkout rates with exact dates of arrival

Automatically re-calibrated predictions based on delays

Predictions are made using all your order, warehouse, and logistics data

Boost checkout rates with accurate parcel arrival times
Branded order tracking page mockup of Parcel Perform's customer Nespresso, showing how Parcel Perform provides brands with 4-6 extra touchpoints for customer engagement.

Keep your customers hooked with a perfect delivery experience

Customers typically check on their orders 4-6 times until fulfillment. Instead of sending them away to carrier pages, keep them engaged with a branded tracking page. This is how you increase customer lifetime value and improve customer satisfaction.

Give your customers a branded tracking experience on your website

Personalize the delivery journey with relevant data

Upsell and cross-sell when your customers are most engaged

Create the perfect delivery experience with logistics data

Get our quick start guide!

Building blocks of a perfect delivery experience
for e-commerce teams.

Download
Delivery notification email mockup of Parcel Perform's customer Mister Spex, showing how Parcel Perform can help elevate customer engagement and achieve 80% open rate.

Elevate customer engagement with the right information at the right time

Your customers can get anxious about their orders. It’s a powerful emotion that makes them more receptive to delivery notifications. 80% of these notifications get read, making them high-value touchpoints with the potential to upsell and cross-sell.

Keep customers informed from checkout to fulfillment

Communicate through the channels customers prefer

Personalize notifications that delight, inform and create a path for the next purchase

Engage your customers when they are most receptive
Branded order tracking page mockup of Parcel Perform's customer Emma, to show how customer ratings can increase NPS rate by 20%.

Use customer insights to optimize the business for sustainable growth

Getting the delivery journey right requires a deep understanding of your customers’ preferences and frustrations. When you collect ratings, you get direct access to customer sentiments that you can use to optimize the delivery experience.

Connect intelligent feedback collection with automated workflows

Collect ratings via notifications and tracking pages

Layer customer feedback data with logistics data

Optimize your business with meaningful customer insights
Mobile phone mockup of a successful return request, showing how a good returns experience can result in 30% increase in profits.

Make the returns experience as seamless as your delivery experience

A seamless returns experience is key to customer loyalty. When implemented on the same platform as outbound shipments, you gain end-to-end visibility and operational excellence through the same granular tracking experience for internal teams and customers.

Single platform for delivery and returns management

Connected and automated returns handling processes

Transparent processes that keep stakeholders updated

Offer returns and delivery experiences on one platform

One platform where every order counts.

Parcel Perform - One Platform. every order counts.
For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.

Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.

By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.

With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.

Start Fast, Win Faster

Efficient workflows

Go-live < 30days

Enterprise-ready platform built to integrate with your existing systems quickly and effectively.

Increase e-commerce sales and promote brand loyalty

10-20 x ROI

Massive cost savings, and operation improvements widen your profit margins

Innovation

Time-to-value < 90 days

Powerful data-driven features deliver expected results the moment you start using them.

"The competition in our market is extremely high so customer retention is a huge topic for us - not just in terms of cost consideration - it's the basis for us to grow our business. By curating a unique delivery experience we increased our customer retention rate by 20%."

Johannes Kliesch
Founder of SNOCKS

Download success story

Learn more about the delivery experience

This is the header image for a blog post. Topic is EU, European e-commerce logistics. Post provides insights and data into the EU or European e-commerce logistics market. It also provides advice on how to leverage data to prepare an e-commerce business for future challenges and opportunities. Image is an abstract design that includes a shopping cart, charts, and the national flags of Belgium, Norway, Netherlands, France, United Kingdom, and Germany.
Supply Chain
Data & Integrations

Success beyond borders: A quick guide to master European e-commerce logistics

Feb 22, 2024

This is the header image for a blog post. Topic is US e-commerce logistics. Post provides insights and data into the US e-commerce logistics market. It also provides advice on how to leverage data to prepare an e-commerce business for future challenges and opportunities. Image is an abstract design that includes a shopping cart, charts, and the USA flag.
Supply Chain
Data & Integrations

Adapt and thrive: An essential guide to US e-commerce logistics

Feb 21, 2024

Image is for blog post explaining what first-mile and last-mile means in the delivery process. Image depicts people packing orders into boxes, and a truck delivering these boxes to the end-consumer, ultimately resulting in a 5 star review of the delivery experience.
Supply Chain

E-commerce logistics success: Navigating the first-mile and last-mile

Feb 06, 2024

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The leading Data & Delivery Experience Platform for businesses worldwide.
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