every
order
counts.

A transparent delivery process reveals opportunities to engage, delight, and increase customer lifetime value to fuel your growth. Uncover the hidden customer retention potential for your e-commerce business with Parcel Perform.

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Calculate the return on investment (ROI) you could achieve with Parcel Perform

10%

increase in checkout conversion rate

45%

increase in customer lifetime value

80%

open rates for more upsell opportunities

Achieving success for e-commerce businesses worldwide

Tablet mockup of a webshop checkout page with high-accuracy arrival dates from Parcel Perform's PREDICT module that can improve conversion rates by 20%.

Replace uncertainty with the confidence to buy at checkout

If customers know when their parcels will arrive, they are more likely to checkout. With help from machine learning and configurable rule-based algorithms, provide high-accuracy arrival dates that can improve conversion rates by 20%.

Improve checkout rates with exact dates of arrival

Automatically re-calibrated predictions based on delays

Predictions are made using all your order, warehouse, and logistics data

Boost checkout rates with accurate parcel arrival times

Branded order tracking page mockup of Parcel Perform's customer Nespresso, showing how the ENGAGE module provides brands with 4-6 extra touchpoints for customer engagement.

Keep your customers hooked with a perfect delivery experience

Customers typically check on their orders 4-6 times until fulfillment. Instead of sending them away to carrier pages, keep them engaged with a branded tracking page. This is how you increase customer lifetime value and improve customer satisfaction.

Give your customers a branded tracking experience on your website

Personalize the delivery journey with relevant data

Upsell and cross-sell when your customers are most engaged

Create the perfect delivery experience with logistics data

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Building blocks of a perfect delivery experience
for e-commerce teams.

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Delivery notification email mockup of Parcel Perform's customer Mister Spex, showing how NOTIFY can help elevate customer engagement and achieve 80% open rate.

Elevate customer engagement with the right information at the right time

Your customers can get anxious about their orders. It’s a powerful emotion that makes them more receptive to delivery notifications. 80% of these notifications get read, making them high-value touchpoints with the potential to upsell and cross-sell.

Keep customers informed from checkout to fulfillment

Communicate through the channels customers prefer

Personalize notifications that delight, inform and create a path for the next purchase

Engage your customers when they are most receptive

Branded order tracking page mockup of Parcel Perform's customer Emma, to show the RATE module and how to use customer ratings to increase NPS rate by 20%.

Use customer insights to optimize the business for sustainable growth

Getting the delivery journey right requires a deep understanding of your customers’ preferences and frustrations. When you collect ratings, you get direct access to customer sentiments that you can use to optimize the delivery experience.

Connect intelligent feedback collection with automated workflows

Collect ratings via notifications and tracking pages

Layer customer feedback data with logistics data

Optimize your business with meaningful customer insights

Mobile phone mockup of a successful return request to show the Parcel Perform RETURNS module that can result in 30% increase in profits.

Make the returns experience as seamless as your delivery experience

A seamless returns experience is key to customer loyalty. When implemented on the same platform as outbound shipments, you gain end-to-end visibility and operational excellence through the same granular tracking experience for internal teams and customers.

Single platform for delivery and returns management

Connected and automated returns handling processes

Transparent processes that keep stakeholders updated

Offer returns and delivery experiences on one platform

One platform where every order counts.

Parcel Perform - One Platform. every order counts.

For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.

Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.

By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.

With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.

Start Fast, Win Faster

Go-live < 30days

Enterprise-ready platform built to integrate with your existing systems quickly and effectively.

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10-20 x ROI

Massive cost savings, and operation improvements widen your profit margins

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Time-to-value < 90 days

Powerful data-driven features deliver expected results the moment you start using them.

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"The competition in our market is extremely high so customer retention is a huge topic for us - not just in terms of cost consideration - it's the basis for us to grow our business. By curating a unique delivery experience we increased our customer retention rate by 20%."

Johannes Kliesch
Founder of SNOCKS

Download success story

Learn more about the delivery experience

Blog header image for blog post that educates merchants about the "why" and "how" of having a customizable premium tracking page, one of Parcel Perform's flagship features and capabilities. The image shows a mockup of what a premium tracking page actually looks like. Some key areas are also highlighted to give the reader a sense of the important elements that comprise a premium tracking page enabled by Parcel Perform.

Customer Experience

Customize your post-checkout order tracking page to make it a customer experience powerhouse

Aug 31, 2023

This image depicts the cycle that a customer goes through post-purchase. If the customer has a good e-commerce shopping experience, they will come back to shop with the business again. This is the Parcel Perform approach to e-commerce customers' post-purchase journeys. The image is an abstract image that shows a person shopping at on online store via their mobile, and other elements show each touchpoint the customer will go through after they purchase. Elements include RATE, revenue and profit, unboxing, returns, customer satisfaction and price tags (shopping).

Customer Experience

Why you should start mapping the customers’ post-purchase journey

Aug 11, 2023

Image is for blog post talking about how merchants, retailers, and marketplaces, can unlock the revenue potential of returns. This image is an abstract, and features several elements that depict Parcel Perform's capabilities. In the miage, you can see mockups with charts, some graphical elements that represent channels like globe, heart, coins, email, tik tok, website, instagram, and mobile.

Customer Experience

Product

Unlocking returns potential: Elevating business success through customer experience

Aug 08, 2023