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Perfect the Returns Experience

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

Perfect the returns experience. Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

Parcel Perform Customer Nespresso
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Don’t let a siloed returns process drain your profits. Integrate returns into the shopping experience for lower costs, more repeat purchases, and higher customer lifetime value.

Integrate your returns
Don’t let a siloed returns process drain your profits. Integrate returns into the shopping experience for lower costs, more repeat purchases, and higher customer lifetime value.

Integrated Self-Service Returns that matches the shopping experience

Level-up returns for a seamless, happy customer journey

  • Reduce WISMR cost and minimize support burden with end-to-end automation
  • Boost customer satisfaction with efficient, transparent processes and fast returns
  • Wow customers with personalized returns tracking – fuss-free and quick to launch
Upgrade to VIP returns tracking
Integrated Self-Service Returns helps your business ensure seamless customer return journeys with returns tracking
  • Integrated Experience

    Empower customers with self-service returns embedded within your website

  • Returns Policy Automation

    Turn complex policies into a smooth process with automated returns approvals

  • Proactive Communication

    32+ returns triggers to power clear customer communications through the returns journey

Efficient Reverse Logistics that balances cost and convenience

Prioritize customer convenience while saving on returns shipping costs with smart routing

  • Find cost-optimal route across 500+ local and international returns services
  • Make returns a breeze with clear drop-off details and embedded maps
  • Gain complete visibility into returns processing, from request to warehouse
Take control of your returns shipping efficiency
Prioritize customer convenience while saving on returns shipping costs with smart routing
  • Flexible Returns Options

    Offer customers total convenience – drop-offs, in-store return, and home pick-ups

  • 700,000+ Drop-Off Points

    Make returns easy and affordable with our ever-expanding PUDO network

  • Granular Shipping Rules

    Optimize returns shipping for the best routes and lowest costs with customizable rules

Win-Win Revenue Recovery for you and your customers

Craft your revenue comeback with customer-first refund alternatives

  • Turn customer churn and returns costs into repeat purchases and revenue gain
  • Convert refunds into conversion opportunities with item exchanges and shop credits
  • Protect your revenue and eliminate fraud worries with intelligent fraud detection
Recapture revenue and customer loyalty
Let customers choose their preferred refund method with flexible refund alternatives
  • Seamless Exchanges

    Impress with instant, hassle-free exchanges that are synced with your webstore

  • Transparent Returns Fee

    Earn customer trust and minimize refund disputes with clear returns fee breakdown

  • AI-Driven Fraud Deterrence

    Identify fraudulent signals and automatically escalate return requests to support team

We are here to support your returns success

Create a best-fit returns strategy based on your unique business use cases

Onboarding Workshop

Create a best-fit returns strategy based on your unique business use cases

We configure returns tracking and policy automation exactly to your needs

Customize Your Experience

We configure returns tracking and policy automation exactly to your needs

A dedicated team that provides end-to-end testing, hyper-monitoring, and fine-tuning

Test, Go-live, Optimize

A dedicated team that provides end-to-end testing, hyper-monitoring, and fine-tuning

Get started

Join 3,000+ of the world's best brands & marketplaces

Parcel Perform Customer Nespresso
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Nespresso

Global Delivery Services Manager

"Parcel Perform has become our global track and trace solution. Thanks to their vast coverage of more than 1,078 global carriers and quick onboarding of additional ones, we have implemented track & trace deliveries in different Nespresso markets across all continents."
Parcel Perform Nespresso Global Customer
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Explore our End-to-End Data & Delivery Experience Platform

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Post-Purchase

Avoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Returns

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

Learn more
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Logistics

Cut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.

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Co-Pilot

Rethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.

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Frequently asked questions

What is Returns Experience and how does it work?

How is Returns Experience different from other returns management solution?
Can the Returns Experience support exchanges?
Can I use Returns Experience for warranty claims?

Win your customers back with the Parcel Perform Returns Experience

Partner with us for a revenue retention and customer-first returns revolution.

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