Perfect the Returns Experience

Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty with a seamless experience.

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Outsmart complicated reverse logistics with AI-powered returns fraud alert

TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

AI Decision Intelligence gives you the insights you need for lower returns costs, more repeat purchases, and higher customer lifetime value.

Self-Service Returns & Warranty Claims

Efficient Reverse Logistics

Revenue Recovery & Fraud Protection

Integrated Self-Service Returns & Warranty Claims That Matches the Shopping Experience

Level-up returns for a seamless, happy customer journey

Reduce WISMR cost and minimize support burden with end-to-end automation
Boost customer satisfaction with efficient, transparent processes and fast returns
Wow customers with personalized returns tracking – fuss-free and quick to launch

Upgrade to VIP Returns Tracking

Integrated AI-driven Self-Service Returns helps your business ensure seamless customer return journeys with returns tracking

Returns Policy Automation
Turn complex policies into a smooth process with automated returns approvals
Proactive Communication
Combine AI-supported best practice templates with 32+ triggers to power clear returns communications
Integrated Warranty Claims
Win loyalty with a simple and fast claims process embedded within your website

Efficient Reverse Logistics That Balances Cost and Convenience

Prioritize customer convenience and save on returns shipping costs with AI routing recommendations

Find cost-optimal route across 500+ local and international returns services with AI
Make returns a breeze with clear drop-off details and embedded maps
Gain complete visibility into returns processing, from request to warehouse

Take Control of Your Returns Shipping Efficiency

Prioritize customer convenience while saving on returns shipping costs with smart routing using logistics AI

Flexible Returns Options
Offer customers total convenience – drop-offs, in-store return, and home pick-ups
700,000+ Drop-Off Points
Make returns easy and affordable with our ever-expanding PUDO network
AI-Optimized Shipping Rules
Choose the best returns shipping routes at the lowest costs

Win-Win Revenue Recovery & AI Fraud Protection for You and Your Customers

Craft your revenue comeback with customer-first refund alternatives

Turn customer churn and returns costs into repeat purchases and revenue gain
Convert refunds into conversion opportunities with item exchanges and shop credits
Protect your revenue and eliminate fraud worries with AI-driven fraud protection

Recapture Revenue and Customer Loyalty with AI

Let customers choose their preferred refund method with flexible refund alternatives and ai-driven returns fraud alerts

AI-Driven Fraud Deterrence
Get alerted on fraudulent returns and automatically escalate return requests to support team
Seamless Exchanges
Impress with instant, hassle-free exchanges that are synced with your webstore
Transparent Returns Fee
Earn customer trust and minimize refund disputes with clear returns fee breakdown

Think Bigger on AI

AI Data Monitoring

Your 24/7 e-commerce data watch to flag disruptions and spot opportunities across the delivery experience.

Daily AI Summaries

Unlock intelligence without the data work. Gain new decision-ready insights about your e-commerce operations, every day.

AI Recommendations

Turn insights into action with prioritized next steps to fix issues, optimize workflows, and improve results - fast.

AI Performance Alerts

Zoom in on delivery performance metrics that matter the most. Stay ahead of breaches and dive deep with AI root cause analysis.

Out-of-the-box BI

Get a 360° view of your delivery experience with ready-to-use reports and real-time, configurable data dashboards.

AI Navigator

Your Parcel Perform AI guide to get routine tasks done fast. Take back time for more strategic priorities.

We Are Here to Support Your Returns Success

Onboarding Workshop

Create a best-fit returns strategy based on your unique business use cases

Customize Your Experience

We configure returns tracking and policy automation exactly to your needs

Test, Go-Live, Optimize

A dedicated team that provides end-to-end testing, hyper-monitoring, and fine-tuning

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Join 3,000+ of the World's Best Brands & Marketplaces

PUMA chose to work with Parcel Perform as it allowed them to move beyond one-size-fits-all approaches and create truly personalized experiences for every customer, in every market, and in every situation.

Alexander Bube

Teamhead Fulfillment & Support E-Commerce Europe, PUMA

"Parcel Perform gives us a single access point for all order data, allowing us to provide highly personalized customer responses, even with the complexity involved. We integrated Parcel Perform with our online return solution, creating seamless experiences and new possibilities."