Parcel Perform - Customer service teams hero image

every
order
counts.

Organize all customer communications on one platform to provide clear access to delivery information and empower first-class customer service.

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Calculate the return on investment (ROI) you could achieve with Parcel Perform

50%

less unhappy customers during delivery

50%

reduction in time-consuming WISMO inquiries

45%

increase in customer lifetime value

Achieving success for e-commerce businesses worldwide

Resolve WISMO fast with information at your fingertips

Your customers need their WISMO queries resolved fast. You do that instantly with shipment information from a global network of logistics providers. You can take a proactive approach and send delivery updates before your customers get impatient.

Retrieve delivery details to answer inquiries instantly

Build shipment overviews to scale operations fast

Solve issues intelligently with automated workflows

Create happy customers with every call you take

Reduce WISMO by taking customers along for the delivery journey

Your customers are getting more impatient regarding their orders. They want to know where their parcels are, and when they will arrive. With notifications, your business takes the proactive approach when it comes to keeping them informed–and happy.

Keep customers informed from checkout to fulfillment

Communicate through the channels customers prefer

Personalize notifications that delight and inform

Take customers along for the ride with notifications

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Building blocks of a perfect delivery experience
for customer service teams.

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Deliver the service value your customers expect with data-driven insights

Grow your brand to match the customers’ rising expectations

Customer service teams play a key role in a customer’s overall experience. With an embedded ratings feature, they get the customer insights needed to address service gaps, monitor customer satisfaction, and orchestrate the perfect delivery experience.

Automatically collect valuable customer feedback

Configurable to collect the exact data you need

Build the perfect customer journey with customer insights

Optimize the delivery experience with data-driven insights

Make your returns experience as seamless as the delivery experience

With a delivery experience platform, the parcel’s journey from warehouse to customer is transparent. When the returns management system runs on the same platform, your customer service team gets the same overview when parcels travel in reverse.

Answer WISMR (where is my return) queries efficiently

Keep customers informed and engaged during returns

Automatically alert internal teams when returns happen

Optimize your e-commerce returns to be effective and profitable

One platform where every order counts.

For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.

Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.

By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.

With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.

Start Fast, Win Faster

Go-live < 30 days

Enterprise-ready platform built to integrate with your existing systems quickly and effectively.

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10-20 x ROI

Massive cost savings, and operation improvements widen your profit margins

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Time-to-value < 90 days

Powerful data-driven features deliver expected results the moment you start using them.

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"Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience."

Florian Gerlach

Chief Operating Officer at Expondo

Learn more about the delivery experience

Blog header image for blog post that educates merchants about the "why" and "how" of having a customizable premium tracking page, one of Parcel Perform's flagship features and capabilities. The image shows a mockup of what a premium tracking page actually looks like. Some key areas are also highlighted to give the reader a sense of the important elements that comprise a premium tracking page enabled by Parcel Perform.

Customer Experience

Customize your post-checkout order tracking page to make it a customer experience powerhouse

Aug 31, 2023

This image depicts the cycle that a customer goes through post-purchase. If the customer has a good e-commerce shopping experience, they will come back to shop with the business again. This is the Parcel Perform approach to e-commerce customers' post-purchase journeys. The image is an abstract image that shows a person shopping at on online store via their mobile, and other elements show each touchpoint the customer will go through after they purchase. Elements include RATE, revenue and profit, unboxing, returns, customer satisfaction and price tags (shopping).

Customer Experience

Why you should start mapping the customers’ post-purchase journey

Aug 11, 2023

Image is for a blog post talking about post-checkout or post-purchase engagement. The image is an abstract containing multiple elements of the Parcel Perform platform that merchants, brands, retailers, marketplaces, can use to improve the customer experience, and boost customer engagement. The image contains elements that represent our RATE, NOTIFY module, and shows that it can improve customer sentiment towards brands who use our parcel tracking platform.

Customer Experience

Improve post-checkout engagement to boost your e-commerce business

Aug 07, 2023