CX & Customer Service Leaders
Keep your customers perfectly informed
so your CS team can stop answering
“Where is my order?”
CX & Customer Service Leaders
Keep your customers perfectly informed
so your CS team can stop answering
“Where is my order?”
Track every parcel from order to returns, send proactive updates the second a package moves, and automatically flag delayed shipments.
12%
WISMO rate reduction through proactive updates
100%
visibility across all shipments on one dashboard
88+
notification triggers for perfect timing
Your CS team shouldn’t be spending most of their time answering “Where is my order”
Your CS team shouldn’t be spending most of their time answering “Where is my order”
Give shoppers the answers they need upfront with perfectly timed delivery updates, freeing your team from routine calls.
Launch a self-serve tracking page in 2 weeks
Send delivery updates at exactly the right moment
Capture instant delivery feedback
Complicated return processes drive customers to call support. Make returns so easy they handle it themselves.
Complicated return processes drive customers to call support. Make returns so easy they handle it themselves.
Let shoppers start their own returns, find drop-off locations, and track their refund online – so your CS agents can stop answering routine return questions.
Customers initiate returns. Your system handles the rest.
Enable return drop-offs with PUDO API
Hold every return leg to its SLA–automatically
Let your CS agents solve problems, not dig up tracking data across carrier portals and spreadsheets.
Let your CS agents solve problems, not dig up tracking data across carrier portals and spreadsheets.
Give them complete visibility—and a smart AI assistant—to find answers instantly and resolve WISMO calls faster.
Ask AI for shipping data answers
Every carrier and shipment in one dashboard
Catch delivery issues before customers do
Reactive support is expensive. Automated alerts help you get ahead of shipments, returns, and warehouse issues.
Reactive support is expensive. Automated alerts help you get ahead of shipments, returns, and warehouse issues.
AI Performance Alerts monitors your delivery data automatically and tells you what’s breaking, where, and why – transit times, delivery attempts, carrier SLAs, and more.
Join 3,000+ of the World's Best Brands & Marketplaces
CCO and Founder of byrd
Cut the WISMO tickets. Keep your customers happy.
Join CX teams at Expondo, LoveHoney, Nespresso, and 3,000+ brands who turned delivery into a branded experience that customers actually love.
Frequently Asked Questions
What integrations does Parcel Perform support?
Parcel Perform integrates seamlessly with your e-commerce ecosystem. We can connect to leading webshop platforms, business systems like your CRM, OMS, TMS, and ERP, and over 1,100 carriers globally, with new carriers added weekly. We also offer custom integrations for specific needs, ensuring a unified and efficient workflow.
What is Parcel Perform's data advantage?
Parcel Perform helps you gain complete control over your post-purchase experience. Our platform harmonizes data from your carriers, warehouses, and orders, creating a unified picture. This unlocks powerful features like accurate tracking, insightful analytics, and predictive delivery dates.
How can Parcel Perform help with outbound shipping execution?
Beside post-purchase tracking, Parcel Perform offers an end-to-end logistics platform that helps select and book carriers at the lowest cost, optimize shipping routes for the best delievry performance, generate shipping labels in various formats, and analyze carrier performance.
What solutions does Parcel Perform offer for handling e-commerce returns?
Parcel Perform simplifies the returns process with a self-service portal that automates and speeds up returns provides guided customer communication. Our returns solution also faciliates returns shipping through our carrier and PUDO network.
How does Parcel Perform assist in monitoring and managing delivery exceptions?
Parcel Perform's E-Commerce Co-Pilot provides real-time alerts that proactively detect delivery exceptions, allowing for early interventions before you encounter any delivery delays or disruptions.
What analytics does Parcel Perform provide to optimize shipping cost?
Parcel Perform's Logistics Experience provides comprehensive, automated analysis on shipping cost discrepancies between expected carrier rates and actual invoices. This helps you improve collaboration with carriers for better shipping rates and route optimization.
What tools are available on Perform provide to optimize logistics operations and performance?
Parcel Perform's E-Commerce Co-Pilot allows you to set order performance metrics at any stage of an order's lifecycle. And with our standardized, ready-to-use logistics data, you can easily generate logistics performance reports such as transit time performance, carrier performance, shipping cost analysis, and more.
What is Parcel Perform and how does it work?
Parcel Perform is a data-driven logistics platform that empowers enterprise e-commerce businesses with mastery over the post-purchase process. We optimize every step of the e-commerce journey - from checkout to returns - for faster shipping, reduced costs, delighted customers, and a boost to your bottom line.
How is Parcel Perform different from other service providers?
Unlike traditional service providers that focus on a single aspect of the e-commerce journey, Parcel Perform harmonizes data from disparate sources and provides visibility into your e-commerce operations beyond post-purchase. Our platform unifies the checkout, post-purchase, returns, and logistics experiences.