Customer Service Teams

Exceed e-commerce customer expectations

Customer Service Teams

Exceed e-commerce customer expectations

Empower your customer service teams with data, automate mundane tasks, and proactively delight customers.

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Parcel Perform's shipping overview which shows delivery tracking data

Parcel Perform's AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Slash WISMO Inquiries and Boost Customer Satisfaction

WISMO takes up your team's time and budget. Our AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Proactively detect and resolve delivery exceptions with AI-driven solutions

Receive real-time alerts and actionable insights on potential disruptions

Effortlessly and seamlessly integrate with all your current systems

Deliver Delight, Not Delays

Personalized branded tracking page for Parcel Perform Customer PUMA

Transform Customer Support from Reactive to Remarkable

Proactive updates transform delivery queries into brand wins. Turn each delivery milestone into a delightful customer moment, reduce support workload, and boost customer satisfaction.

88+ customizable notification triggers for all milestones

Personalized, branded messaging to reinforce brand

Multi-channel customer communications that resonates

Elevate Customer Service

An intuitive self-service returns portal that reduces WISMR, featuring return methods and drop off selection

Reduce WISMR with Seamless Self-Service Returns

Returns done well can build customer loyalty and increase lifetime value. An intuitive self-service returns portal will reduce WISMR and free up your team to focus on customers.

Integrated returns portal for a seamless brand experience

Automated returns workflows streamline the process

Guided customer communication with clear next steps

Transform Returns into Loyalty

Parcel Perform's shipment overview showing complete order visibility and real-time parcel tracking data

Unlock Your Team’s Efficiency with 360° Order Visibility

Complete order visibility empowers your team with the knowledge to proactively address customer inquiries, and turn potential delivery pitfalls into positive experiences.

Real-time tracking data for proactive customer support

Granular shipment data for precise troubleshooting

50+ filters to help identify and resolve issues quickly

Optimize Order Visibilitiy

Parcel Perform's unified dashboard streamlines parcel tracking, and gives real-time insights to resolve customer inquiries quickly and accurately

Empower Your Team with Unified Shipment Insights

Tired of juggling multiple carrier platforms and inconsistent tracking data? Our unified dashboard streamlines parcel tracking, giving you real-time insights to resolve customer inquiries quickly and accurately.

Unified tracking across 1,078+ carriers in one dashboard

Real-time shipment updates for proactive customer service

Advanced analytics to identify & resolve recurring issues

Unlock Shipping Clarity

Explore our End-to-End Data & Delivery Experience Platform

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Convert abandoned carts into orders. Tailored EDD prediction. Win with industry-leading AI.

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Post-Purchase

Avoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Returns

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

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Logistics

Cut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.

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Co-Pilot

Rethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.

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Go beyond post-purchase to unlock your growth potential

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Start Fast, Win Faster

Go-live < 30 days

Enterprise-ready platform built to integrate with your existing systems quickly and effectively.

10-20 x ROI

Massive cost savings, and operation improvements widen your profit margins

Time-to-value < 90 days

Powerful data-driven features deliver expected results the moment you start using them.

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"Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience."

Chief Operating Officer at Expondo

Frequently asked questions

How can Parcel Perform help my customer service teams?

How many languages does Parcel Perform support?

What is Parcel Perform and how does it work?

How is Parcel Perform different from other service providers?

Learn more about the delivery experience

Customer Experience

Beyond the Sale: Crafting Exceptional Post-Purchase Experiences for E-Commerce Success

Jul 23, 2024

Press

Parcel Perform Advances E-commerce Delivery with New AI-Powered Platform, Pushing Beyond Post-Purchase

Jun 04, 2024

This is an abstract image with icons that represent Parcel Perform's product framework, which comprises 5 key experiences. There's the post-purchase experience, checkout experience, returns experience, logistics experience, and e-commerce co-pilot. Each experience fills in a gap in a merchant's deliver experience. But together, they provide e-commerce businesses a way to provide customers with the best possible, seamless post-purchase experience. They also provide e-commerce merchants a streamlined and seamless way to fully manage their logistics operations, and business too. The image contains depictions of trucks, maps, shopping carts, and boxes that illustrate the delivery or post-purchase journey that an e-commerce shopper goes through when buying from an e-commerce business.

Customer Experience

Data & Integrations

Elevate your e-commerce game: 5 key experiences to master

May 30, 2024