Parcel Perform logo
Parcel Perform - Customer service teams hero image



Organize all customer communications on one platform to provide clear access to delivery information and empower first-class customer service.

Calculate the return on investment (ROI) you could achieve with Parcel Perform

Contact us
Customer satisfaction
less unhappy customers during delivery
reduction in time-consuming WISMO inquiries
Stand out from the competition
increase in customer lifetime value

Achieving success for e-commerce businesses worldwide

WingTai Asia logo
Ask ET logo
urbanAthletics logo
Emma logo
Mister Spex logo
expondo logo
MECCA logo
zalando logo
Love Bonito logo
waterdrop logo
dvtd logo
Shopify logo
Resolve WISMO fast with information at your fingertips

Resolve WISMO fast with information at your fingertips

Your customers need their WISMO queries resolved fast. You do that instantly with shipment information from a global network of logistics providers. You can take a proactive approach and send delivery updates before your customers get impatient.
Retrieve delivery details to answer inquiries instantly
Build shipment overviews to scale operations fast
Solve issues intelligently with automated workflows
Create happy customers with every call you take
Reduce WISMO by taking customers along for the delivery journey

Reduce WISMO by taking customers along for the delivery journey

Your customers are getting more impatient regarding their orders. They want to know where their parcels are, and when they will arrive. With notifications, your business takes the proactive approach when it comes to keeping them informed–and happy.
Keep customers informed from checkout to fulfillment
Communicate through the channels customers prefer
Personalize notifications that delight and inform
Take customers along for the ride with notifications

Get our quick start guide!

Building blocks of a perfect delivery experience
for customer service teams.

Deliver the service value your customers expect with data-driven insights

Grow your brand to match the customers’ rising expectations

Customer service teams play a key role in a customer’s overall experience. With an embedded ratings feature, they get the customer insights needed to address service gaps, monitor customer satisfaction, and orchestrate the perfect delivery experience.
Automatically collect valuable customer feedback
Configurable to collect the exact data you need
Build the perfect customer journey with customer insights
Optimize the delivery experience with data-driven insights
Make your returns experience as seamless as the delivery experience

Make your returns experience as seamless as the delivery experience

With a delivery experience platform, the parcel’s journey from warehouse to customer is transparent. When the returns management system runs on the same platform, your customer service team gets the same overview when parcels travel in reverse.
Answer WISMR (where is my return) queries efficiently
Keep customers informed and engaged during returns
Automatically alert internal teams when returns happen
Optimize your e-commerce returns to be effective and profitable

One platform where every order counts.

Parcel Perform - every order counts.
For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.
Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.
By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.
With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.

Start Fast, Win Faster

Efficient workflows

Go-live < 30 days

Enterprise-ready platform built to integrate with your existing systems quickly and effectively.

Increase e-commerce sales and promote brand loyalty

10-20 x ROI

Massive cost savings, and operation improvements widen your profit margins


Time-to-value < 90 days

Powerful data-driven features deliver expected results the moment you start using them.

"Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience."

Florian Gerlach

Chief Operating Officer at Expondo

Parcel Perform logo
The leading Data & Delivery Experience Platform for businesses worldwide.
Join our monthly newsletter
We are global, meet our team
138 Cecil Street, Singapore 069538
Brunnenstrasse 194, 10119 Berlin
71 Hoang Van Thai Street, Tan Phu, District 7, HCMC
United States
411 W Monroe St, Austin, TX 78704
Prinsengracht 769, 1017 JZ Amsterdam
© 2023 Parcel Perform Pte Ltd. All Rights ReservedTerms of UsePrivacy PolicyCandidate Privacy