Drive customer satisfaction with seamless communication
Drive customer satisfaction with seamless communication
Organize all customer communications on one platform to provide clear access to delivery information and empower first-class customer service.
Calculate the return on investment (ROI) you could achieve with Parcel Perform
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50%
less unhappy customers during delivery
50%
reduction in time-consuming WISMO inquiries
45%
increase in customer lifetime value
Achieving success for e-commerce businesses worldwide
Resolve WISMO fast with information at your fingertips
Your customers need their WISMO queries resolved fast. You do that instantly with shipment information from a global network of logistics providers. You can take a proactive approach and send delivery updates before your customers get impatient.
Retrieve delivery details to answer inquiries instantly
Build shipment overviews to scale operations fast
Solve issues intelligently with automated workflows
Reduce WISMO by taking customers along for the delivery journey
Your customers are getting more impatient regarding their orders. They want to know where their parcels are, and when they will arrive. With notifications, your business takes the proactive approach when it comes to keeping them informed–and happy.
Keep customers informed from checkout to fulfillment
Communicate through the channels customers prefer
Personalize notifications that delight and inform
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Building blocks of a perfect delivery experience
for customer service teams.
Grow your brand to match the customers’ rising expectations
Customer service teams play a key role in a customer’s overall experience. With an embedded ratings feature, they get the customer insights needed to address service gaps, monitor customer satisfaction, and orchestrate the perfect delivery experience.
Automatically collect valuable customer feedback
Configurable to collect the exact data you need
Build the perfect customer journey with customer insights
Make your returns experience as seamless as the delivery experience
With a delivery experience platform, the parcel’s journey from warehouse to customer is transparent. When the returns management system runs on the same platform, your customer service team gets the same overview when parcels travel in reverse.
Answer WISMR (where is my return) queries efficiently
Keep customers informed and engaged during returns
Automatically alert internal teams when returns happen
One platform where every order counts.
For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.
Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.
By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.
With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.
Start Fast, Win Faster
Go-live < 30 days
Enterprise-ready platform built to integrate with your existing systems quickly and effectively.
Time-to-value < 90 days
Powerful data-driven features deliver expected results the moment you start using them.
"Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience."
Florian Gerlach
Chief Operating Officer at Expondo
