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Customer Service Teams

Exceed e-commerce customer expectations

Customer Service Teams

Exceed e-commerce customer expectations

Empower your customer service teams with data, automate mundane tasks, and proactively delight customers.

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Parcel Perform's shipping overview which shows delivery tracking data
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Parcel Perform's AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Slash WISMO Inquiries and Boost Customer Satisfaction

WISMO takes up your team's time and budget. Our AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Proactively detect and resolve delivery exceptions with AI-driven solutions

Receive real-time alerts and actionable insights on potential disruptions

Effortlessly and seamlessly integrate with all your current systems

Deliver Delight, Not Delays
Personalized branded tracking page for Parcel Perform Customer PUMA

Transform Customer Support from Reactive to Remarkable

Proactive updates transform delivery queries into brand wins. Turn each delivery milestone into a delightful customer moment, reduce support workload, and boost customer satisfaction.

88+ customizable notification triggers for all milestones

Personalized, branded messaging to reinforce brand

Multi-channel customer communications that resonates

Elevate Customer Service
An intuitive self-service returns portal that reduces WISMR, featuring return methods and drop off selection

Reduce WISMR with Seamless Self-Service Returns

Returns done well can build customer loyalty and increase lifetime value. An intuitive self-service returns portal will reduce WISMR and free up your team to focus on customers.

Integrated returns portal for a seamless brand experience

Automated returns workflows streamline the process

Guided customer communication with clear next steps

Transform Returns into Loyalty
Parcel Perform's shipment overview showing complete order visibility and real-time parcel tracking data

Unlock Your Team’s Efficiency with 360° Order Visibility

Complete order visibility empowers your team with the knowledge to proactively address customer inquiries, and turn potential delivery pitfalls into positive experiences.

Real-time tracking data for proactive customer support

Granular shipment data for precise troubleshooting

50+ filters to help identify and resolve issues quickly

Optimize Order Visibility
Parcel Perform's unified dashboard streamlines parcel tracking, and gives real-time insights to resolve customer inquiries quickly and accurately

Empower Your Team with Unified Shipment Insights

Tired of juggling multiple carrier platforms and inconsistent tracking data? Our unified dashboard streamlines parcel tracking, giving you real-time insights to resolve customer inquiries quickly and accurately.

Unified tracking across 1,100+ carriers in one dashboard

Real-time shipment updates for proactive customer service

Advanced analytics to identify & resolve recurring issues

Unlock Shipping Clarity

Push Beyond Post-Purchase: Empower Your Customer Service Team

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Proactive Support, Happier Customers:

Empower your team to proactively detect and resolve delivery exceptions before they escalate into customer complaints.

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Self-Service Solutions, Reduced Workload:

Reduce inquiries and improve customer satisfaction with self-service tools for tracking, returns, and issue resolution.

Innovation

Data-Driven Insights, Continuous Improvement:

Gain valuable insights into customer behavior and shipping patterns to optimize processes and enhance the customer experience.

Transform your Customer Service Operations

Explore our End-to-End Data & Delivery Experience Platform

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Checkout

Convert abandoned carts into orders. Find the best EDD. Win with industry-leading AI.

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Post-Purchase

Avoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Returns

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

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Logistics

Cut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.

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Co-Pilot

Rethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.

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Parcel Perform Checkout Experience

Go beyond post-purchase to unlock your growth potential

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Join 3,000+ of the world's best brands & marketplaces

Parcel Perform Customer GTL
Daniel Kalip, Chief of Delivery at GTL
Daniel Kalip

Chief of Delivery at GoTo Logistics

"GTL chose Parcel Perform because of the real-time data that Parcel Perform provides as well as the fast 3PL logistics integration. We saw a 20% increase in team efficiency as more time is spent on operations excellence instead of tracking parcels manually."
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Read success story
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  • Parcel Perform Nespresso Global Customer
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Frequently asked questions

How many languages does Parcel Perform support?

How can Parcel Perform help my customer service teams?
Can Parcel Perform integrate with our CRM system?
What are the customer service and delivery experience automations available?
How can Parcel Perform support in handling complex returns and warrantly claims efficiently?
What are the types of delivery data available for WISMO troubleshooting?
How does the platform gather and utilize customer feedback to improve the post-purchase experience?
What is Parcel Perform and how does it work?
How is Parcel Perform different from other service providers?

Learn more about the delivery experience

This article focuses on how e-commerce businesses can turn product returns into a competitive advantage. It emphasizes that a seamless, customer-centric returns process can increase customer satisfaction, reduce costs, and improve brand reputation. The article also provides strategies for optimizing reverse logistics, offering flexible return options, and leveraging AI for fraud detection. The image is a graphic with various interconnected icons and symbols representing the key elements of optimizing product returns in e-commerce. A central play button symbolizes proactive returns management, while a box labeled "Your Brand" emphasizes brand importance. Arrows connect icons like a delivery truck (for logistics), a heart (for customer satisfaction), and a growing bar graph (for increased profits), illustrating the flow of the returns process and its positive impact. A price tag and money bag represent the financial aspects, and a database icon signifies data analysis. This interconnected design visually communicates how a strategic approach to returns can benefit e-commerce businesses.
Data & Integrations
Customer Experience

Turning Returns into a Competitive Advantage: A Guide for E-commerce Businesses

Dec 03, 2024

This image illustrates the key themes of the article "Avoiding Peak Season Pitfalls: A Data-Driven Guide to Post-Purchase Excellence" by depicting the power of data-driven insights for optimizing the post-purchase experience. It features a magnifying glass hovering over a collection of colorful pie charts and bar graphs, symbolizing the importance of data analysis in understanding and improving delivery performance. A server icon represents the secure storage and processing of this valuable data, while a smiling person icon with a 5-star rating emphasizes the ultimate goal: achieving customer satisfaction and brand loyalty. The image also includes icons representing key elements of the post-purchase journey, such as delivery trucks, packages, and tracking information, alluding to the need for efficient shipping, proactive communication, and streamlined returns management. This visual effectively captures the essence of the article, which provides a comprehensive guide for e-commerce businesses to navigate the challenges of peak seasons by leveraging data-driven solutions like Parcel Perform. The article itself delves into common peak season pitfalls, such as longer delivery times, increased customer inquiries, and heightened expectations. It offers practical strategies to overcome these challenges, including optimizing carrier selection, providing proactive communication, and empowering customers with detailed tracking information. By implementing these data-driven approaches, businesses can not only avoid potential pitfalls but also turn them into opportunities to strengthen customer relationships and build brand loyalty. Keywords: peak season, post-purchase experience, data-driven, customer satisfaction, brand loyalty, shipping, delivery, tracking, returns management, e-commerce, Parcel Perform.
Data & Integrations
Customer Experience

Avoiding Peak Season Pitfalls: A Data-Driven Guide to Post-Purchase Excellence

Nov 24, 2024

The image depicts a visual journey of a package delivery enhanced by artificial intelligence. A location pin traces a route on a map, representing the package's path from the seller to the customer. This illustrates the critical role of precise tracking and efficient logistics in e-commerce, a key theme emphasized in the article "The AI-Powered Post-Purchase Experience: Optimizing for Peak Season Success." The AI circuitry surrounding the location pin signifies the technology's power in optimizing the post-purchase experience. As the article highlights, AI can analyze vast amounts of data to predict delivery times, personalize customer communication, and proactively address potential delivery hiccups. Finally, the calendar icon underscores the importance of timely delivery, particularly during peak seasons like the holidays, where customer expectations are high. This article delves into the crucial role of a smooth post-purchase delivery experience in e-commerce, especially during peak seasons. It advocates for leveraging AI-powered solutions to optimize logistics and boost customer satisfaction. The article highlights the benefits of AI in providing accurate delivery predictions, streamlining operations, and offering a personalized post-purchase experience. By analyzing various data points, AI can minimize delivery delays and reduce customer anxiety. AI also enables tailored communication, proactive issue resolution, and multi-channel engagement based on individual customer preferences. Ultimately, the article champions the transformative potential of AI in turning the chaos of peak seasons into a seamless and efficient operation, fostering customer loyalty and driving business growth.
Machine Learning & AI
Customer Experience

The AI-Powered Post-Purchase Experience: Optimizing for Peak Season Success

Nov 18, 2024

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