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Drive customer satisfaction with seamless communication

Drive customer satisfaction with seamless communication

Organize all customer communications on one platform to provide clear access to delivery information and empower first-class customer service.

Calculate the return on investment (ROI) you could achieve with Parcel Perform

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Customer satisfaction

50%

less unhappy customers during delivery

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50%

reduction in time-consuming WISMO inquiries

Stand out from the competition

45%

increase in customer lifetime value

Achieving success for e-commerce businesses worldwide

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Resolve WISMO fast with information at your fingertips

Resolve WISMO fast with information at your fingertips

Your customers need their WISMO queries resolved fast. You do that instantly with shipment information from a global network of logistics providers. You can take a proactive approach and send delivery updates before your customers get impatient.

Retrieve delivery details to answer inquiries instantly

Build shipment overviews to scale operations fast

Solve issues intelligently with automated workflows

Create happy customers with every call you take
Reduce WISMO by taking customers along for the delivery journey

Reduce WISMO by taking customers along for the delivery journey

Your customers are getting more impatient regarding their orders. They want to know where their parcels are, and when they will arrive. With notifications, your business takes the proactive approach when it comes to keeping them informed–and happy.

Keep customers informed from checkout to fulfillment

Communicate through the channels customers prefer

Personalize notifications that delight and inform

Take customers along for the ride with notifications

Get our quick start guide!

Building blocks of a perfect delivery experience
for customer service teams.

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Deliver the service value your customers expect with data-driven insights

Grow your brand to match the customers’ rising expectations

Customer service teams play a key role in a customer’s overall experience. With an embedded ratings feature, they get the customer insights needed to address service gaps, monitor customer satisfaction, and orchestrate the perfect delivery experience.

Automatically collect valuable customer feedback

Configurable to collect the exact data you need

Build the perfect customer journey with customer insights

Optimize the delivery experience with data-driven insights
Make your returns experience as seamless as the delivery experience

Make your returns experience as seamless as the delivery experience

With a delivery experience platform, the parcel’s journey from warehouse to customer is transparent. When the returns management system runs on the same platform, your customer service team gets the same overview when parcels travel in reverse.

Answer WISMR (where is my return) queries efficiently

Keep customers informed and engaged during returns

Automatically alert internal teams when returns happen

Optimize your e-commerce returns to be effective and profitable

One platform where every order counts.

Parcel Perform - every order counts.
For e-commerce merchants and marketplaces in pursuit of growth in a global, competitive economy, every order counts.

Parcel Perform is a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns.

By harnessing the power of data and integrations our platform helps businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.

With Parcel Perform, e-commerce businesses can now make every order, every shipment, and every loyal customer count.

Start Fast, Win Faster

Efficient workflows

Go-live < 30 days

Enterprise-ready platform built to integrate with your existing systems quickly and effectively.

Increase e-commerce sales and promote brand loyalty

10-20 x ROI

Massive cost savings, and operation improvements widen your profit margins

Innovation

Time-to-value < 90 days

Powerful data-driven features deliver expected results the moment you start using them.

"Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience."

Florian Gerlach

Chief Operating Officer at Expondo

Learn more about the delivery experience

This is the header image for a blog post. Topic is EU, European e-commerce logistics. Post provides insights and data into the EU or European e-commerce logistics market. It also provides advice on how to leverage data to prepare an e-commerce business for future challenges and opportunities. Image is an abstract design that includes a shopping cart, charts, and the national flags of Belgium, Norway, Netherlands, France, United Kingdom, and Germany.
Supply Chain
Data & Integrations

Success beyond borders: A quick guide to master European e-commerce logistics

Feb 22, 2024

This is the header image for a blog post. Topic is US e-commerce logistics. Post provides insights and data into the US e-commerce logistics market. It also provides advice on how to leverage data to prepare an e-commerce business for future challenges and opportunities. Image is an abstract design that includes a shopping cart, charts, and the USA flag.
Supply Chain
Data & Integrations

Adapt and thrive: An essential guide to US e-commerce logistics

Feb 21, 2024

Blog post is on multi-carrier tracking. Image displays some charts in a dashboard. It shows that a single source of data and truth can help e-commerce businesses, merchants, retailers track all shipments from multiple carriers easily from a single dashboard.
Supply Chain
Customer Experience

Eliminate shipping blind spots with multi-carrier tracking for e-commerce businesses

Feb 15, 2024

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The leading Data & Delivery Experience Platform for businesses worldwide.
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