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Customer Service Teams

Exceed e-commerce customer expectations

Customer Service Teams

Exceed e-commerce customer expectations

Empower your customer service teams with data, automate mundane tasks, and proactively delight customers.

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Parcel Perform's AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Slash WISMO Inquiries and Boost Customer Satisfaction

WISMO takes up your team's time and budget. Our AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Proactively detect and resolve delivery exceptions with AI-driven solutions

Receive real-time alerts and actionable insights on potential disruptions

Effortlessly and seamlessly integrate with all your current systems

Deliver Delight, Not Delays
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Transform Customer Support from Reactive to Remarkable

Proactive updates transform delivery queries into brand wins. Turn each delivery milestone into a delightful customer moment, reduce support workload, and boost customer satisfaction.

88+ customizable notification triggers for all milestones

Personalized, branded messaging to reinforce brand

Multi-channel customer communications that resonates

Elevate Customer Service
An intuitive self-service returns portal that reduces WISMR, featuring return methods and drop off selection

Reduce WISMR with Seamless Self-Service Returns

Returns done well can build customer loyalty and increase lifetime value. An intuitive self-service returns portal will reduce WISMR and free up your team to focus on customers.

Integrated returns portal for a seamless brand experience

Automated returns workflows streamline the process

Guided customer communication with clear next steps

Transform Returns into Loyalty
Parcel Perform's shipment overview showing complete order visibility and real-time parcel tracking data

Unlock Your Team’s Efficiency with 360° Order Visibility

Complete order visibility empowers your team with the knowledge to proactively address customer inquiries, and turn potential delivery pitfalls into positive experiences.

Real-time tracking data for proactive customer support

Granular shipment data for precise troubleshooting

50+ filters to help identify and resolve issues quickly

Optimize Order Visibility
Parcel Perform's unified dashboard streamlines parcel tracking, and gives real-time insights to resolve customer inquiries quickly and accurately

Empower Your Team with Unified Shipment Insights

Tired of juggling multiple carrier platforms and inconsistent tracking data? Our unified dashboard streamlines parcel tracking, giving you real-time insights to resolve customer inquiries quickly and accurately.

Unified tracking across 1,100+ carriers in one dashboard

Real-time shipment updates for proactive customer service

Advanced analytics to identify & resolve recurring issues

Unlock Shipping Clarity

Push Beyond Post-Purchase: Empower Your Customer Service Team

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Proactive Support, Happier Customers:

Empower your team to proactively detect and resolve delivery exceptions before they escalate into customer complaints.

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Self-Service Solutions, Reduced Workload:

Reduce inquiries and improve customer satisfaction with self-service tools for tracking, returns, and issue resolution.

Innovation

Data-Driven Insights, Continuous Improvement:

Gain valuable insights into customer behavior and shipping patterns to optimize processes and enhance the customer experience.

Transform your Customer Service Operations

Explore our End-to-End Data & Delivery Experience Platform

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Checkout

Convert abandoned carts into orders. Tailored EDD prediction. Win with industry-leading AI.

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Post-Purchase

Avoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Returns

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

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Logistics

Cut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.

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Co-Pilot

Rethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.

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Parcel Perform Checkout Experience

Go beyond post-purchase to unlock your growth potential

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Join 3,000+ of the world's best brands & marketplaces

Parcel Perform Customer GTL
Daniel Kalip, Chief of Delivery at GTL
Daniel Kalip

Chief of Delivery at GoTo Logistics

"GTL chose Parcel Perform because of the real-time data that Parcel Perform provides as well as the fast 3PL logistics integration. We saw a 20% increase in team efficiency as more time is spent on operations excellence instead of tracking parcels manually."
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Read success story
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  • Parcel Perform Nespresso Global Customer
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Frequently asked questions

How many languages does Parcel Perform support?

How can Parcel Perform help my customer service teams?
Can Parcel Perform integrate with our CRM system?
What are the customer service and delivery experience automations available?
How can Parcel Perform support in handling complex returns and warrantly claims efficiently?
What are the types of delivery data available for WISMO troubleshooting?
How does the platform gather and utilize customer feedback to improve the post-purchase experience?
What is Parcel Perform and how does it work?
How is Parcel Perform different from other service providers?

Learn more about the delivery experience

Parcel Perform helps e-commerce businesses elevate their brand during peak season by turning potential delivery pitfalls into positive customer experiences. Parcel Perform's proactive post-purchase management, branded tracking, and personalized notifications reduce WISMO inquiries, improve customer satisfaction, and foster brand loyalty. By exceeding customer expectations during the holiday season, businesses can drive repeat business and achieve sustainable growth. Woman opening a gift box surrounded by holiday shopping icons.
Data & Integrations
Customer Experience

Beyond Tracking: Elevate Your Brand This Peak Season with Parcel Perform

Oct 10, 2024

This is an e-commerce leader's guide to logistics excellence, focusing on automation, AI, sustainability and customer-centric solutions to scale logistics operations and support rapid growth.
Customer Experience
Supply Chain

Scaling Logistics for Rapid Growth: An E-Commerce Leader's Guide to Logistics Excellence

Oct 06, 2024

Parcel Perform lets users Analyze logistics tracking data to derive actionable insights. Image is abstract, and depicts a person customizing reports with various charts to get insights that can help improve e-commerce businesses.
Supply Chain

4 Logistics Reports to Make Sense of Your Logistics Data

Sep 02, 2024

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