Customer Service Teams

Exceed E-commerce Customer Expectations

Customer Service Teams

Exceed E-commerce Customer Expectations

Empower your customer service teams with data, automate mundane tasks, and proactively delight customers.

Book a Demo Explore AI Decision Intelligence

Parcel Perform's shipping overview which shows delivery tracking data

Parcel Perform's AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Slash WISMO Inquiries and Boost Customer Satisfaction

WISMO takes up your team's time and budget. Our AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Proactively detect and resolve delivery exceptions with AI-driven solutions

Receive real-time alerts and actionable insights on potential disruptions

Effortlessly and seamlessly integrate with all your current systems

Deliver Delight, Not Delays

Personalized branded tracking page for Parcel Perform Customer PUMA

Transform Customer Support from Reactive to Remarkable

Proactive updates transform delivery queries into brand wins. Turn each delivery milestone into a delightful customer moment, reduce support workload, and boost customer satisfaction.

88+ customizable notification triggers for all milestones

Personalized, branded messaging to reinforce brand

Multi-channel customer communications that resonates

Elevate Customer Service

An intuitive self-service returns portal that reduces WISMR, featuring return methods and drop off selection

Reduce WISMR with Seamless Self-Service Returns

Returns done well can build customer loyalty and increase lifetime value. An intuitive self-service returns portal will reduce WISMR and free up your team to focus on customers.

Integrated returns portal for a seamless brand experience

Automated returns workflows streamline the process

Guided customer communication with clear next steps

Transform Returns into Loyalty

Parcel Perform's shipment overview showing complete order visibility and real-time parcel tracking data

Unlock Your Team’s Efficiency with 360° Order Visibility

Complete order visibility empowers your team with the knowledge to proactively address customer inquiries, and turn potential delivery pitfalls into positive experiences.

Real-time tracking data for proactive customer support

Granular shipment data for precise troubleshooting

50+ filters to help identify and resolve issues quickly

Optimize Order Visibility

Parcel Perform's unified dashboard streamlines parcel tracking, and gives real-time insights to resolve customer inquiries quickly and accurately

Empower Your Team with Unified Shipment Insights

Tired of juggling multiple carrier platforms and inconsistent tracking data? Our unified dashboard streamlines parcel tracking, giving you real-time insights to resolve customer inquiries quickly and accurately.

Unified tracking across 1,100+ carriers in one dashboard

Real-time shipment updates for proactive customer service

Advanced analytics to identify & resolve recurring issues

Unlock Shipping Clarity

Push Beyond Post-Purchase: Empower Your Customer Service Team

Proactive Support, Happier Customers:

Empower your team to proactively detect and resolve delivery exceptions before they escalate into customer complaints.

Self-Service Solutions, Reduced Workload:

Reduce inquiries and improve customer satisfaction with self-service tools for tracking, returns, and issue resolution.

Data-Driven Insights, Continuous Improvement:

Gain valuable insights into customer behavior and shipping patterns to optimize processes and enhance the customer experience.

Transform your Customer Service Operations

The AI Delivery Experience Platform That Increases Revenue, Saves Costs, and Unblocks Bottlenecks – Fast.

AI Commerce Visibility

Turn your Brand, Product, Channel, and Delivery Trust Signals into #1 AI Commerce recommendations.

Learn More

AI Decision Intelligence

No more data-digging. Get decision-ready insights on your post-purchase, checkout, returns, and logistics.

Learn More

Checkout

Drive checkout confidence & conversions. Deliver on your promise with the best AI-predicted EDD & tailored A/B tests.

Learn More

Post-Purchase

Less WISMO, more happy customers. Seamless tracking, smarter upsells, and precise SLA control.

Learn More

Logistics

Logistics control for big savings. Deliver with the best carriers, manage bookings, and audit costs – all in one.

Learn More

Returns

Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty.

Learn More

Image shows a mockup of Parcel Perform's AI Commerce Visibility tool. Dashboard shows some features that can help businesses analyse their AI mentions and how to optimise them.

Go beyond post-purchase to unlock your growth potential

Download e-book

Join 3,000+ of the World's Best Brands & Marketplaces

shows some products sold on flaconi, a Parcel Perform customer, that can be bought on their online app.

Sebastien Wieloch from Flaconi, Parcel Perform Customer

Sebastian Wieloch

Senior Delivery Solutions Manager, flaconi, DE

"It’s a rare win to find a (PUDO) solution that embeds seamlessly into the checkout experience. With Parcel Perform’s PUDO API, we built an intuitive location search that lets customers choose the pickup point that fits their schedule, saving up to 40 cents per shipment."

View more success stories

Learn More About The Delivery Experience

A 3D metallic cube with glowing blue and purple lights, surrounded by floating glass panels and a stream of dark, shattering geometric particles.

Machine Learning & AI

Supply Chain

E‑Commerce Bot Detection: Stopping Infrastructure Mapping Before It Steals Your Delivery Advantage

Mar 25, 2026

Parcel Perform

Customer Experience

Parcel Perform Named a Leader in the Spring 2026 Reports by Real Users on G2

Mar 24, 2026

Parcel Perform

Machine Learning & AI

Customer Experience

The Phantom Visit Paradox: Understanding Direct Traffic Spikes & Flat Conversions

Mar 10, 2026

Parcel Perform

Frequently Asked Questions

How many languages does Parcel Perform support?

Parcel Perform supports over 36 languages. This enables your business to provide a user-friendly experience for customers and businesses operating across the globe. This expansive language support ensures clear communication and smooth operations regardless of location or native language.

How can Parcel Perform help my customer service teams?

Parcel Perform supercharges your customer service team's efficiency. Our platform empowers them with instant access to shipment details and proactive issue identification. This translates to faster resolution times, fewer "Where is my order?" inquiries, and happier customers who feel valued.

Can Parcel Perform integrate with our CRM system?

Yes, Parcel Perform can integrate with popular CRM systems like Salesforce and Zendesk, allowing for seamless customer service operations and efficient handling of inquiries. If we do not yet support your preferred platform, do reach out to us and we will be happy to partner with you.

What are the customer service and delivery experience automations available?

Parcel Perform's Premium Tracking Page and Wow-Factor Notifications allows customers to track their delivery experience from order confirmation to returns & refunds. Our platform also provides real-time alerts that proactively detect delivery issues before they escalate into customer complaints.

How can Parcel Perform support in handling complex returns and warrantly claims efficiently?

Parcel Perform supports self-service returns, which allows customers to initiate returns from a single click. You can also build in your returns policy into the returns process and automate approvals and rejections.

What are the types of delivery data available for WISMO troubleshooting?

Parcel Perform's Post-Purchase Experience dashboard offers a complete overview of all your shipments, including delivery data such as tracking progress, delivery issues, customer information, purchased products, shipping costs, and more.

How does the platform gather and utilize customer feedback to improve the post-purchase experience?

Parcel Perform's Post Purchase Experience includes a rating widget for collecting customer feedback on the delivery experience. The widget can be easily embedded into tracking pages and delivery notifications. There are also reports available, enabling you to analyze and dive deep into customer insights.

What is Parcel Perform and how does it work?

Parcel Perform is a data-driven logistics platform that empowers enterprise e-commerce businesses with mastery over the post-purchase process. We optimize every step of the e-commerce journey - from checkout to returns - for faster shipping, reduced costs, delighted customers, and a boost to your bottom line.

How is Parcel Perform different from other service providers?

Unlike traditional service providers that focus on a single aspect of the e-commerce journey, Parcel Perform harmonizes data from disparate sources and provides visibility into your e-commerce operations beyond post-purchase. Our platform unifies the checkout, post-purchase, returns, and logistics experiences.