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Drive customer satisfaction with seamless communication

Drive customer satisfaction with seamless communication

Organize all customer communications on one platform to provide clear access to delivery information and empower first-class customer service.

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Calculate the return on investment (ROI) you could achieve with Parcel Perform

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Customer satisfaction

50%

less unhappy customers during delivery

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50%

reduction in time-consuming WISMO inquiries

Stand out from the competition

45%

increase in customer lifetime value

Achieving success for e-commerce businesses worldwide

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Resolve WISMO fast with information at your fingertips

Resolve WISMO fast with information at your fingertips

Your customers need their WISMO queries resolved fast. You do that instantly with shipment information from a global network of logistics providers. You can take a proactive approach and send delivery updates before your customers get impatient.

Retrieve delivery details to answer inquiries instantly

Build shipment overviews to scale operations fast

Solve issues intelligently with automated workflows

Create happy customers with every call you take
Reduce WISMO by taking customers along for the delivery journey

Reduce WISMO by taking customers along for the delivery journey

Your customers are getting more impatient regarding their orders. They want to know where their parcels are, and when they will arrive. With notifications, your business takes the proactive approach when it comes to keeping them informed–and happy.

Keep customers informed from checkout to fulfillment

Communicate through the channels customers prefer

Personalize notifications that delight and inform

Take customers along for the ride with notifications

Get our quick start guide!

Building blocks of a perfect delivery experience
for customer service teams.

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Deliver the service value your customers expect with data-driven insights

Grow your brand to match the customers’ rising expectations

Customer service teams play a key role in a customer’s overall experience. With an embedded ratings feature, they get the customer insights needed to address service gaps, monitor customer satisfaction, and orchestrate the perfect delivery experience.

Automatically collect valuable customer feedback

Configurable to collect the exact data you need

Build the perfect customer journey with customer insights

Optimize the delivery experience with data-driven insights
Make your returns experience as seamless as the delivery experience

Make your returns experience as seamless as the delivery experience

With a delivery experience platform, the parcel’s journey from warehouse to customer is transparent. When the returns management system runs on the same platform, your customer service team gets the same overview when parcels travel in reverse.

Answer WISMR (where is my return) queries efficiently

Keep customers informed and engaged during returns

Automatically alert internal teams when returns happen

Optimize your e-commerce returns to be effective and profitable

Explore our End-to-End Data & Delivery Experience Platform

Parcel Perform Checkout experience above the fold icon
Checkout

Convert abandoned carts into orders. Tailored EDD prediction. Win with industry-leading AI.

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Parcel Perform Post-Purchase experience above the fold icon
Post-Purchase

Avoid delivery pitfalls and turn unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Parcel Perform Returns experience above the fold icon
Returns

Outsmart complicated reverse logistics. Minimize WISMR. Build customer loyalty and lifetime value.

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Parcel Perform Logistics experience above the fold icon
Logistics

Cut costs. Eliminate disruptions. Book and label accurately. Stay agile and responsive.

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Parcel Perform E-commerce Co-Pilot above the fold icon
Co-Pilot

Rethink business management. Supercharge your decisions with tailored data & AI. Tap on real-time actionable insights.

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Parcel Perform Checkout Experience

Start Fast, Win Faster

Efficient workflows

Go-live < 30 days

Enterprise-ready platform built to integrate with your existing systems quickly and effectively.

Increase e-commerce sales and promote brand loyalty

10-20 x ROI

Massive cost savings, and operation improvements widen your profit margins

Innovation

Time-to-value < 90 days

Powerful data-driven features deliver expected results the moment you start using them.

Find out more

"Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience."


Chief Operating Officer at Expondo

Frequently asked questions

How can Parcel Perform help my customer service teams?

How many languages does Parcel Perform support?
What is Parcel Perform and how does it work?
How is Parcel Perform different from other service providers?

Learn more about the delivery experience

This image contains Parcel Perform's branding elements. It has the name, logo, and tagline, which is pushing beyond post-purchase. It has a futuristic look, with dots that represent stars in space. The theme is looking towards the future.
Press

Parcel Perform Advances E-commerce Delivery with New AI-Powered Platform, Pushing Beyond Post-Purchase

Jun 04, 2024

This is an abstract image with icons that represent Parcel Perform's product framework, which comprises 5 key experiences. There's the post-purchase experience, checkout experience, returns experience, logistics experience, and e-commerce co-pilot. Each experience fills in a gap in a merchant's deliver experience. But together, they provide e-commerce businesses a way to provide customers with the best possible, seamless post-purchase experience. They also provide e-commerce merchants a streamlined and seamless way to fully manage their logistics operations, and business too. The image contains depictions of trucks, maps, shopping carts, and boxes that illustrate the delivery or post-purchase journey that an e-commerce shopper goes through when buying from an e-commerce business.
Customer Experience
Data & Integrations

Elevate your e-commerce game: 5 key experiences to master

May 30, 2024

The image is an abstract image that displays the basic elements that comprises a delivery process. We have trucks, an online shopper, self-service order tracking window and shopping cards, delivery experience ratings, and the Parcel Perform logo. The topic is why merchants should use a single platform to fully manage their e-commerce logistics operations. Because a single platform has the data, and the tools necessary to oversee the entire frontend and backend process of post-purchase experience, or as Parcel Perform would like to call it, the delivery experience.
Data & Integrations
Customer Experience

The delivery advantage: How a single platform can supercharge your e-commerce business

May 30, 2024

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The leading Data & Delivery Experience Platform for businesses worldwide.
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