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Customer Service Teams

Exceed E-commerce Customer Expectations

Customer Service Teams

Exceed E-commerce Customer Expectations

Empower your customer service teams with data, automate mundane tasks, and proactively delight customers.

Parcel Perform's shipping overview which shows delivery tracking data
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Parcel Perform's AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Slash WISMO Inquiries and Boost Customer Satisfaction

WISMO takes up your team's time and budget. Our AI-powered platform lets you proactively identify delivery exceptions, empowering your team to resolve issues before customers are impacted.

Proactively detect and resolve delivery exceptions with AI-driven solutions

Receive real-time alerts and actionable insights on potential disruptions

Effortlessly and seamlessly integrate with all your current systems

Deliver Delight, Not Delays
Personalized branded tracking page for Parcel Perform Customer PUMA

Transform Customer Support from Reactive to Remarkable

Proactive updates transform delivery queries into brand wins. Turn each delivery milestone into a delightful customer moment, reduce support workload, and boost customer satisfaction.

88+ customizable notification triggers for all milestones

Personalized, branded messaging to reinforce brand

Multi-channel customer communications that resonates

Elevate Customer Service
An intuitive self-service returns portal that reduces WISMR, featuring return methods and drop off selection

Reduce WISMR with Seamless Self-Service Returns

Returns done well can build customer loyalty and increase lifetime value. An intuitive self-service returns portal will reduce WISMR and free up your team to focus on customers.

Integrated returns portal for a seamless brand experience

Automated returns workflows streamline the process

Guided customer communication with clear next steps

Transform Returns into Loyalty
Parcel Perform's shipment overview showing complete order visibility and real-time parcel tracking data

Unlock Your Team’s Efficiency with 360° Order Visibility

Complete order visibility empowers your team with the knowledge to proactively address customer inquiries, and turn potential delivery pitfalls into positive experiences.

Real-time tracking data for proactive customer support

Granular shipment data for precise troubleshooting

50+ filters to help identify and resolve issues quickly

Optimize Order Visibility
Parcel Perform's unified dashboard streamlines parcel tracking, and gives real-time insights to resolve customer inquiries quickly and accurately

Empower Your Team with Unified Shipment Insights

Tired of juggling multiple carrier platforms and inconsistent tracking data? Our unified dashboard streamlines parcel tracking, giving you real-time insights to resolve customer inquiries quickly and accurately.

Unified tracking across 1,100+ carriers in one dashboard

Real-time shipment updates for proactive customer service

Advanced analytics to identify & resolve recurring issues

Unlock Shipping Clarity

Push Beyond Post-Purchase: Empower Your Customer Service Team

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Proactive Support, Happier Customers:

Empower your team to proactively detect and resolve delivery exceptions before they escalate into customer complaints.

Insights dashboard

Self-Service Solutions, Reduced Workload:

Reduce inquiries and improve customer satisfaction with self-service tools for tracking, returns, and issue resolution.

Innovation and growth

Data-Driven Insights, Continuous Improvement:

Gain valuable insights into customer behavior and shipping patterns to optimize processes and enhance the customer experience.

Transform your Customer Service Operations

The AI Delivery Experience Platform That Increases Revenue, Saves Costs, and Unblocks Bottlenecks – Fast.

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AI Decision Intelligence

No more data-digging. Get decision-ready insights on your post-purchase, checkout, returns, and logistics.

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Checkout

Drive checkout confidence & conversions. Deliver on your promise with the best AI-predicted EDD & tailored A/B tests.

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Post-Purchase

Less WISMO, more happy customers. Seamless tracking, smarter upsells, and precise SLA control.

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Logistics

Logistics control for big savings. Deliver with the best carriers, manage bookings, and audit costs – all in one.

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Returns

Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty.

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Go beyond post-purchase to unlock your growth potential

Download e-book

Join 3,000+ of the World's Best Brands & Marketplaces

Parcel Perform Customer GTL
Daniel Kalip, Chief of Delivery at GTL
Daniel Kalip

Chief of Delivery at GoTo Logistics

"GTL chose Parcel Perform because of the real-time data that Parcel Perform provides as well as the fast 3PL logistics integration. We saw a 20% increase in team efficiency as more time is spent on operations excellence instead of tracking parcels manually."
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Read success story
  • GTL customer logo
  • Parcel Perform partner byrd
  • Parcel Perform Nespresso Global Customer
  • Mister Spex logo - Parcel Perform customer

Learn More About The Delivery Experience

Image Description: An infographic shows a central AI Agent's eye evaluating positive "Trust Signals" (like an easy returns policy) and negative "Risk Detected" signals. This visualizes the article's core concept: how AI judges an e-commerce brand's returns process to determine its trustworthiness and visibility.

Article Summary: The article explains that in the era of AI Commerce, a brand's returns strategy has become a critical, public Trust Signal. Risk-averse AI agents analyze the returns experience to determine a brand's reliability, directly impacting its AI Visibility. A seamless, transparent returns process builds trust and drives sales, while a poor one signals risk and harms brand reputation.
Machine Learning & AI
Customer Experience

AI Commerce is Here: How Your E-commerce Returns Strategy Defines Your AI Visibility

Sep 03, 2025

A portrait of author Dr. Arne Jeroschewski against a digital background of logistics icons and data graphs. This illustrates the article's summary: in AI Commerce, businesses are now judged not on promises, but on the provable proof of their performance. The article explains that AI agents analyze the entire post-purchase journey, including on-time delivery stats, proactive communication, and frictionless returns, making operational excellence the most critical asset for winning customers.
Machine Learning & AI
Customer Experience

Promise vs. Proof: Why Flawless Delivery Is Non-Negotiable in AI Commerce

Sep 02, 2025

Image Description: A funnel channels customer engagement concepts like "NPS Score" and "Upselling" onto a smartphone's tracking page, visualizing the article's argument that the tracking page is a "High-ROI" channel that creates "AI-Perceptible Data."

Article Summary: This article argues that the branded tracking page is an e-commerce brand's highest-ROI marketing channel. It transforms the post-purchase journey from a data black hole into a profit center for retention and upselling. Critically, it generates the clean, "AI-perceptible data" and "Trust Signals" required to achieve "AI Visibility" with AI agents.
Machine Learning & AI
Data & Integrations

The E-commerce Tracking Page is Your New Highest-ROI Ad Channel

Aug 27, 2025

Frequently Asked Questions

How many languages does Parcel Perform support?

How can Parcel Perform help my customer service teams?
Can Parcel Perform integrate with our CRM system?
What are the customer service and delivery experience automations available?
How can Parcel Perform support in handling complex returns and warrantly claims efficiently?
What are the types of delivery data available for WISMO troubleshooting?
How does the platform gather and utilize customer feedback to improve the post-purchase experience?
What is Parcel Perform and how does it work?
How is Parcel Perform different from other service providers?
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The leading AI Delivery Experience Platform for businesses worldwide.
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