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Make Decision Intelligence Your AI Commerce Advantage.

Make Decision Intelligence Your AI Commerce Advantage.

No more data digging – just decision-ready insights that win trust from both human and AI shoppers across post-purchase, checkout, logistics, and returns.

TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

Parcel Perform Customer Shopify
Parcel Perform Customer Nespresso
Parcel Perform Customer LoveHoney
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Parcel Perform Customer Best Secret
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Expert AI Insights for Decisive Actions

Expert AI Insights for Decisive Actions

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Think Bigger on AI

Think Bigger on AI

E-commerce reality: You lose 90% of your time digging through the what, where, and why of your delivery experience issues. Make decisions now with Decision Intelligence as your AI Advantage.

AI Data Monitoring

Get the power equivalent of 20 analysts watching your data – around the clock.

Proactively spot opportunities and flag disruptions across the entire delivery journey

Scale data monitoring without adding headcount – let AI do the heavy lifting

Tap into our global carrier intelligence to enrich your logistics insight

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Daily AI Summaries

Start your day with decision-ready insights, without any manual data work.

Get a clear view of what’s happening, where issues are emerging, and why

Act on impact, not noise – with smart, prioritized insights on your most critical issues

Benchmark your performance against the industry and uncover strategies to stay ahead

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AI Recommendations

The smartest shortcut from insight to action – AI highlights your best moves.

Fix issues, optimize costs, and improve results fast – without the guesswork

Act on a prioritized to-do list packed with clear, actionable strategies and next steps

Recommendations tailored to your business and powered by industry best practices

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AI Performance Alerts

Stay ahead of emerging issues and tackle disruptions with predictive control

Customize alerts to hit your KPIs – 30+ metrics to ensure you never miss a signal

Uncover and resolve problem areas faster and smarter with AI Root Cause Analysis

Act on the most critical issues first with Intelligent Alerts Prioritization

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Out-of-the-box BI

You have the insights; now you just need the right report. No code, favors, or data expertise required.

Get a crystal-clear, 360° view of your delivery experience with ready-to-use data

Get reporting right from the get-go with our best-practice templates and 50+ charts

Schedule and share reports with your team to align decisions and drive results

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AI Navigator

Meet your Parcel Perform AI guide. Simply ask a question, and instantly get answers about your delivery experience operations.

No more scrolling through endless data; get to the exact shipment you are looking for

Get the best tips on the latest features, carrier onboarding status updates, and more

Chat in your preferred language for seamless support & insights

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Why Choose AI Decision Intelligence

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Gain Predictive Control

No more reactive measures. AI Decision Intelligence gives you clear, proactive insights to manage carriers, shipping routes, and potential disruptions before they escalate.

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Make Decisions with Confidence

AI Decision Intelligence transforms your data with industry intel to give you reliable root cause analysis, benchmarking, and recommendations for faster, smarter operational planning.

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Swap Data Analysis for Decision Making

Let AI Decision Intelligence take care of mundane, time-consuming data analysis. Empower your team to focus on strategic, high-impact strategies.

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More Savings, More Customer Satisfaction

Reduce fraud losses, optimize carrier spend, and cut WISMO costs through decisive, targeted actions recommended by AI Decision Intelligence.

Data You Can Trust for the Best AI Decisions

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100bn+

Parcel Updates A Year

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1,100+

Global Carrier Integrations

carriers worldwide parcel perform

160+

Countries Covered

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155+

Harmonized Event Types

Learn More in a Demo

The AI Delivery Experience Platform that Increases Revenue, Saves Costs, and Unblocks Bottlenecks – Fast.

Parcel Perform AI Decision Intelligence Icon
AI Decision Intelligence

No more data-digging. Get decision-ready insights on your post-purchase, checkout, returns, and logistics.

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Post-Purchase

Less WISMO, more happy customers. Seamless tracking, smarter upsells, and precise SLA control.

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Checkout

Drive checkout confidence & conversions. Deliver on your promise with the best AI-predicted EDD & tailored A/B tests.

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Logistics

Logistics control for big savings. Deliver with the best carriers, manage bookings, and audit costs – all in one.

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Returns

Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty.

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Join 3,000+ of the World's Best Brands & Marketplaces

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"In some markets, we have seen a 45% decrease of parcel tracking assistance related customer calls."

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"We now have the visibility, control, and data to optimize our post-purchase experience."

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"Triggering emails based on parcel arrival dates resulted in a big increase in product reviews."

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"We were able to extract the exact data we needed for greater clarity into our delivery operations."

Unlock AI Business Intelligence – Amplified by Our 1,100+ Strong Global Carrier Network

Parcel Perform integrated carrier, Bolloré Logistics
Parcel Perform integrated carrier, LaserShip

Make customer trust and confidence one of your biggest business advantages.

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Parcel Perform is ISO 27001 certified by TUV SUD PSB Pte Ltd

Parcel Perform is ISO 27001 certified by TÜV SÜD PSB Pte Ltd

Parcel Perform is GDPR compliant

Fully GDPR-compliant platform to protect your business and customers

Parcel Perform has a 99.9% uptime guarantee

High platform reliability with 99.9% uptime

We'd love to show you around.

Explore our platform in a personalized demo and see how we can help your business drive winning delivery experiences with AI Decision Intelligence.

Frequently Asked Questions

What is AI Decision Intelligence?

How does AI Decision Intelligence help in the age of AI Commerce?
How does AI Decision Intelligence help with my Estimated Delivery Date (EDD) accuracy and performance?
How does AI Decision Intelligence reduce "Where Is My Order?" (WISMO) inquiries?
What makes Parcel Perform's AI Decision Intelligence different?
Does AI Decision Intelligence offer predictive capabilities?
Will AI Decision Intelligence help my team make better strategic decisions?
Can AI Decision Intelligence integrate with my existing systems?
Is AI Decision Intelligence difficult to implement or use?
Can AI Decision Intelligence help manage and audit our shipping costs and carrier invoices?
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