Upgrade to a Next-Gen Post-Purchase Experience

Turn delivery pitfalls into happy moments and unhappy customers into loyal ones. Stop the WISMO madness. Make upselling happen.

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Turn pitfalls into happy moments and unhappy customers into loyal ones. Stop the WISMO madness with Parcel Perform's Post-Purchase Experience.

TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

While 80% of e-commerce customers enjoy smooth deliveries, 20% experience delivery pitfalls that cause businesses major headaches: bad reviews, angry complaints, and costly service recovery.

Upgrade your post-purchase journey

80% of e-commerce customers are on the happy path. However, 20% face delivery pitfalls that cause businesses major headaches: bad reviews, angry complaints, and costly service recovery.

Industry-Leading Carrier Data Foundation for unmatched data clarity

The most complete, AI-driven data infrastructure to tackle painful post-purchase problems

Unlock e-commerce efficiency with all logistics data integrated into one platform
Empower your teams to turn 25+ delivery pitfalls into positive customer interactions
Leave no order untracked with AI-enhanced carrier identification

Harness best-in-class data

Parcel Perform has Industry-Leading Carrier Data Foundation for unmatched data clarity

1,078+ Multi-Source Carriers
Track 100% of your shipments with fast, reliable integration with any carrier
AI-Powered Data Harmonization
Untangle the carrier data mess and track orders confidently with precise delivery insights
Proactive Customer Service
Narrow down and resolve WISMO issues on the spot with complete order visibility

Premium Tracking Page for a top-tier customer experience

Elevate satisfaction, trust, and sales with an integrated, perfectly branded tracking widget

Reduce costly WISMO inquiries and lighten workload for customer care teams
Boost the bottom line through your most visited page with seamless branding
Turn frustrations into smiles with clear delivery updates adapted to 25+ pitfalls

Activate VIP tracking

Parcel Perform's post-purchase experience Premium Tracking Page that provides top tier customer experience

Integrated End-to-End
Keep customers on your website at all times from checkout to delivery, to returns
Hyper-Configurable
Impress, get ratings, and promote new products with a limitless tracking widget of 120+ options
Plug-and-Play Widget
Launch your seamless, bespoke tracking experience in less than 2 weeks

Wow-Factor Notifications for maximum customer engagement

Keep customers close to your brand during all moments that matter, especially the unexpected

Drive brand-first upselling and repeat purchases with personalized campaigns
Own all post-purchase communications and filter out distracting carrier updates
Perfect your notifications strategy in an expert-led workshop on delivery pitfalls

Delight every customer

Parcel Perform post-purchase branded notification for customer Puma, showing proactive notifications for delivery delay

88+ Delivery Triggers
Proactively update customers of all critical delivery pitfalls along the journey
Carrier-Optimized
Curate a best-fit notifications flow for every carrier
Best-Practice Templates
Get a head start with conversion-optimized templates curated to fit your use cases

We are here to support your‎ post-purchase success

Onboarding Workshop

We dive deep into your business use cases and system workflows to align on integration strategy

Customize Your Experience

We configure data integration, tracking page, and notification design exactly to your needs

Test, Go-Live, Optimize

Hassle-free launch with a dedicated team that manages testing and monitoring

Get started

Join 3,000+ of the world's best brands & marketplaces

Johannes Kliesch

Founder of SNOCKS

"The competition in our market is extremely high so customer retention is a huge topic for us – not just in terms of cost consideration – it’s the basis for us to grow our business. By curating a unique delivery experience we were able to increase our customer retention rate by 20%."