Insights | Parcel Perform

6 steps to get your Peak Season planning back on track

Ensure your business is fully prepared for the upcoming peak season by optimizing the delivery experience.

Oct 14, 2023

Parcel Perform: Key elements of a post-checkout notifications strategy

Post-checkout notifications are the closest thing to instant gratification in e-commerce. Here’s how you can use them.

Oct 10, 2023

Parcel Perform ANALYZE Report on Transit Time with various charts that deep dives into carrier's lat-mile delivery performance

Transit Time Analysis: Deep dive into your carriers’ last-mile delivery speed

Understanding carriers' last mile delivery speed is crucial to optimizing internal costs and keeping customers happy

Oct 08, 2023

Industry Highlights

USA E-Commerce Logistics Market Report 2023

Nov 30, 2023

5 Biggest Consumer Behavior Trends in the United States 2023

Nov 21, 2023

Southeast Asia E-Commerce Logistics Market Report 2023 - 1392x783

State of E-Commerce in Southeast Asia Report 2023

Nov 15, 2023

Parcel Monitor just launched world's first global carrier database. This image comprises screenshots of the new product. E-commerce logistics leaders can use this database to compare carrier performance and effectiveness, and make data-driven decisions to find the right partner.

Press

Parcel Monitor unveils global database of e-commerce logistics carriers to enhance market visibility

Parcel Monitor, Parcel Perform's data and research arm, recently launched a global carrier database. Read more here!

Oct 04, 2023

Parcel Perform ANALYZE Report on Carrier Performance with various charts that help compare and assess carriers' delivery KPIs

Carrier Performance: Logistics intelligence to compare and assess carriers’ last-mile delivery KPIs

Having the ability to easily compare carrier's last-mile KPIs is crucial to optimizing customers' delivery experience

Sep 28, 2023

Parcel Perform ANALYZE Report on Overview of Issues with various charts that help you identify and resolve shipment issues.

Overview of Issues: The logistics intelligence that helps identify and resolve shipment issues

Having a clear overview of shipment issues directly impacts customer satisfaction. Here's how.

Sep 20, 2023

The ultimate returns playbook

Get this comprehensive guide to creating a profitable
e-commerce returns experience for your business.

Download e-book

this is an image for a blog post talking about parent child account structures. In the abstract image, you will see a person rating her delivery experience. Her delivery experience is good due to multi-level account structure, which allows local or regional teams to tailor the delivery experience to better suit the country they are located in.

Multi-level account structure: The key to managing global delivery operations

Multi-level account structures are an essential feature for e-commerce businesses operating globally. Here’s why.

Sep 13, 2023

Blog header image for blog post that educates merchants about the "why" and "how" of having a customizable premium tracking page, one of Parcel Perform's flagship features and capabilities. The image shows a mockup of what a premium tracking page actually looks like. Some key areas are also highlighted to give the reader a sense of the important elements that comprise a premium tracking page enabled by Parcel Perform.

Customize your post-checkout order tracking page to make it a customer experience powerhouse

Here’s how to customize your post-purchase order tracking page for a better customer experience.

Aug 31, 2023

Parcel Perform is now ISO 27001 certified. This image shows an abstract design that has elements such as cloud computing, servers, computers, security, locks, to illustrate data security, cyber security, and cloud security.

Data & Integrations

Parcel Perform achieves information security compliance with ISO 27001 certification

Parcel Perform's ISMS is now ISO 27001 certified! Read more about our pledge to keep our customers and their data safe.

Aug 17, 2023

This image depicts the cycle that a customer goes through post-purchase. If the customer has a good e-commerce shopping experience, they will come back to shop with the business again. This is the Parcel Perform approach to e-commerce customers' post-purchase journeys. The image is an abstract image that shows a person shopping at on online store via their mobile, and other elements show each touchpoint the customer will go through after they purchase. Elements include RATE, revenue and profit, unboxing, returns, customer satisfaction and price tags (shopping).

Why you should start mapping the customers’ post-purchase journey

Map the post-checkout customer journey and address gaps to provide your customers with a positive experience.

Aug 11, 2023

Image is for blog post talking about how merchants, retailers, and marketplaces, can unlock the revenue potential of returns. This image is an abstract, and features several elements that depict Parcel Perform's capabilities. In the miage, you can see mockups with charts, some graphical elements that represent channels like globe, heart, coins, email, tik tok, website, instagram, and mobile.

Unlocking returns potential: Elevating business success through customer experience

Discover how to optimize the returns process to improve customer satisfaction and enhance growth.

Aug 08, 2023

Image is for a blog post talking about post-checkout or post-purchase engagement. The image is an abstract containing multiple elements of the Parcel Perform platform that merchants, brands, retailers, marketplaces, can use to improve the customer experience, and boost customer engagement. The image contains elements that represent our RATE, NOTIFY module, and shows that it can improve customer sentiment towards brands who use our parcel tracking platform.