Customer Experience
Elevate your Notification Strategy with Key Notification Triggers
How can taking control of your notification strategy elevate your customer communications?
October 31, 2021
5 Post-Purchase Strategies to Improve Customer Retention in a Post Pandemic World
Leverage notifications in your post-purchase customer experience to increase customer retention.
October 26, 2021
Peak Season 2021: What E-Commerce Retailers Need to Know to Prepare for It
With Peak Season round the corner how can we manage fulfilment with the inevitable rise in sales volume?
September 21, 2021
Building an Exceptional Customer Experience as a DTC Business
Explore the unique characteristics of the DTC model and how brands can leverage their post-purchase experience.
July 28, 2021
The Estimated Delivery Date: Update Your Customers With Notifications
How can communicating the EDD boost customer satisfaction and increase checkout conversion rates?
July 26, 2021
The Rising Importance of Logistics Data Management for LSPs
How can Logistics Service Providers stay competitive in 2021's e-commerce scene? Explore how LSPs gain insights with us.
June 10, 2021
4 Consumer Trends in 2021 that will Persist Post-COVID and How Parcel Perform Helps
COVID has persisted and with it new consumer trends have emerged. Learn how Parcel Perform helps brands cope in 2021.
February 10, 2021
The Ultimate Guide To Maximising Your Post-Purchase Experience in 2021
Optimizing the post-purchase experience is one of the most underrated tools to enhance customer loyalty.
January 24, 2021
Empower Customer Service For Peak Seasons with Our New Parcel Details Interface
To empower you for the peak season, we’ve developed a new Parcel Details interface for your customer service teams.
November 18, 2020
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Preparing for 2020's Peak Season: What retailers need to know about notifications
2020's peak season is approaching, and this year will be drastically different. Here's what you can expect this year.
October 28, 2020
[SlideShare] How To Gain Repeat Customers That Stay With You Even After The Peak Season
If 64% of your customers don’t stay beyond the peak season what can you do? The answer is post purchase communication.
October 03, 2020
E-Commerce Delivery Report: One quarter of German and UK consumers not satisfied with parcel delivery
European consumers are generally satisfied with the delivery of parcels, but there is still room for improvement
July 26, 2020
[SlideShare] Why Post-Purchase Notifications Are Your Secret Weapon To Enhance Customer Retention
Post Purchase Notifications are your secret weapon to enhance customer retention and customer lifetime value.
April 26, 2020
Customer Experience In A Crisis - E-Commerce During The Coronavirus
How do you maintain and manage customer experience in a crisis? We have the tips and tricks for online retailers!
March 19, 2020
6 Customer Experience Highlights from Inside Retail Live 2020
Our Parcel Perform was in Australia for Inside Retail Live! Here's some of our key customer experience takeaways.
March 02, 2020