Customer Experience
Consumer Preferences in Southeast Asia Report: Learnings for E-commerce merchants
Understanding consumer preferences is key for e-commerce businesses looking to craft an exceptional customer experience.
Dec 27, 2022
Why transparency through data is key to unlocking new post-checkout experiences
Why transparency through data is key to unlocking new post-checkout experiences
Nov 06, 2022
6 steps to get your Peak Season planning back on track
Ensure your business is fully prepared for the upcoming peak season by optimizing the delivery experience.
Oct 25, 2022
3 ways to overcome cross-border e-commerce challenges
Learn how you can prepare your business for expansion into new markets with cross-border e-commerce
Oct 12, 2022
What your teams can do to ensure a seamless post-purchase experience
Learn how you can help your teams contribute to a seamless post-checkout process and reduce their workloads.
Oct 05, 2022
E-commerce order tracking experience: From good to excellent
Discover how leading brands turn good customer experiences into an excellent one that keeps customers coming back
Oct 05, 2022
Nail the customer experience with real-time delivery visibility
Increase customer satisfaction with better visibility for customers and teams during the delivery journey.
Sep 28, 2022
How to build a customer-centric business model for sustained growth
Learn more about how increasing customer retention can help your brand achieve meaningful and sustainable growth
Sep 21, 2022
Tackling WISMO in 2022: Essential customer service tips
Learn how to successfully manage WISMO inquiries for happier customers and more efficient customer service teams.
Sep 04, 2022
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Why logistics data is crucial for e-commerce brands to succeed
How brands can leverage logistics data to ensure e-commerce success with cost savings and elevated customer experiences.
Aug 15, 2022
What e-commerce businesses can expect - a glance into the future
Our Founder and CEO Arne Jeroschewski shared his insights on e-commerce and logistics in a recent Retail Asia interview.
Aug 11, 2022
Customer Success Story: SNOCKS is driving customer retention
Learn how Parcel Perform’s data-first delivery experience platform is helping SNOCKS reach 250,000 happy customers.
Aug 11, 2022
Customer Success Story: Bikes Online Reduced their WISMO Inquiries by 20%
Learn how Bikes Online leveraged Parcel Perform’s Delivery Experience Platform to reduce their WISMO inquiries.
Jul 26, 2022
Global Ecommerce: How are market trends affecting ecommerce businesses worldwide
Learn more about how E-commerce businesses can prepare themselves to face challenges in a post-pandemic climate
Jul 25, 2022
How DTC giant SNOCKS is retaining customers with great delivery experiences
Read our key takeaways from our webinar with DTC brand SNOCKS on how they achieved success in E-commerce.
Jul 14, 2022