Customer Experience

Ecommerce checkout platform showing accurate estimated delivery dates

Machine Learning & AI

Customer Experience

Mastering Checkout: How accurate delivery estimates drive e-commerce conversions

Master the Checkout Experience with accurate, AI-driven EDDs that reduce cart abandonment and boost conversions.

Aug 11, 2024

Customer Experience

From pain point to profit center: Rethinking e-commerce returns

E-commerce returns don't have to be a burden. Learn how to use data to optimize processes and drive sales.

Jul 28, 2024

Customer Experience

Beyond the Sale: Crafting Exceptional Post-Purchase Experiences for E-Commerce Success

Don't neglect post-purchase. Learn how to turn satisfied customers into brand advocates and fuel sustainable growth.

Jul 23, 2024

This is an abstract image with icons that represent Parcel Perform's product framework, which comprises 5 key experiences. There's the post-purchase experience, checkout experience, returns experience, logistics experience, and e-commerce co-pilot. Each experience fills in a gap in a merchant's deliver experience. But together, they provide e-commerce businesses a way to provide customers with the best possible, seamless post-purchase experience. They also provide e-commerce merchants a streamlined and seamless way to fully manage their logistics operations, and business too. The image contains depictions of trucks, maps, shopping carts, and boxes that illustrate the delivery or post-purchase journey that an e-commerce shopper goes through when buying from an e-commerce business.

Customer Experience

Data & Integrations

Elevate your e-commerce game: 5 key experiences to master

Unlock e-commerce success with 5 key delivery experiences: Efficient logistics, and data-driven insights.

May 30, 2024

Data & Integrations

Customer Experience

The delivery advantage: How a single platform can supercharge your e-commerce business

Transform your delivery experience with a single platform. Optimize shipping, reduce costs, and delight customers.

May 30, 2024

Blog post is on multi-carrier tracking. Image displays some charts in a dashboard. It shows that a single source of data and truth can help e-commerce businesses, merchants, retailers track all shipments from multiple carriers easily from a single dashboard.

Supply Chain

Customer Experience

Eliminate shipping blind spots with multi-carrier tracking for e-commerce businesses

Streamline shipping, boost customer satisfaction. Discover the advantages of multi-carrier tracking for your business.

Feb 15, 2024

Customer Experience

Demystifying pre-shipment: What it means for your e-commerce business

E-commerce pre-shipment is a critical phase that goes unnoticed. Learn how to optimize it with transparency and data.

Jan 17, 2024

Woman sitting on couch thinking about her RETURNS experience. A good returns experience is powered by Parcel Perform's returns module, and takes into consideration all elements like policy configuration, self-service returns initiation, shipping convenience, tracking the actual return, analytics. Returns can be profitable, but e-commerce businesses need to get it right.

Product

Customer Experience

From hassle to profit: The blueprint of a seamless returns flow

Follow our returns blueprint to start working on a successful returns strategy.

Nov 15, 2023

Supply Chain

Customer Experience

6 steps to get your Peak Season planning back on track

Ensure your business is fully prepared for the upcoming peak season by optimizing the delivery experience.

Oct 14, 2023

Customer Experience

Parcel Perform: Key elements of a post-checkout notifications strategy

Post-checkout notifications are the closest thing to instant gratification in e-commerce. Here’s how you can use them.

Oct 10, 2023

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Blog header image for blog post that educates merchants about the "why" and "how" of having a customizable premium tracking page, one of Parcel Perform's flagship features and capabilities. The image shows a mockup of what a premium tracking page actually looks like. Some key areas are also highlighted to give the reader a sense of the important elements that comprise a premium tracking page enabled by Parcel Perform.

Customer Experience

Customize your post-checkout order tracking page to make it a customer experience powerhouse

Here’s how to customize your post-purchase order tracking page for a better customer experience.

Aug 31, 2023

This image depicts the cycle that a customer goes through post-purchase. If the customer has a good e-commerce shopping experience, they will come back to shop with the business again. This is the Parcel Perform approach to e-commerce customers' post-purchase journeys. The image is an abstract image that shows a person shopping at on online store via their mobile, and other elements show each touchpoint the customer will go through after they purchase. Elements include RATE, revenue and profit, unboxing, returns, customer satisfaction and price tags (shopping).

Customer Experience

Why you should start mapping the customers’ post-purchase journey

Map the post-checkout customer journey and address gaps to provide your customers with a positive experience.

Aug 11, 2023

Image is for blog post talking about how merchants, retailers, and marketplaces, can unlock the revenue potential of returns. This image is an abstract, and features several elements that depict Parcel Perform's capabilities. In the miage, you can see mockups with charts, some graphical elements that represent channels like globe, heart, coins, email, tik tok, website, instagram, and mobile.

Customer Experience

Product

Unlocking returns potential: Elevating business success through customer experience

Discover how to optimize the returns process to improve customer satisfaction and enhance growth.

Aug 08, 2023

Image is for a blog post talking about post-checkout or post-purchase engagement. The image is an abstract containing multiple elements of the Parcel Perform platform that merchants, brands, retailers, marketplaces, can use to improve the customer experience, and boost customer engagement. The image contains elements that represent our RATE, NOTIFY module, and shows that it can improve customer sentiment towards brands who use our parcel tracking platform.

Customer Experience

Improve post-checkout engagement to boost your e-commerce business

Post-checkout engagement is crucial for e-commerce businesses. Here's how you can improve it with just a few tweaks.

Aug 07, 2023

Customer Experience

Data & Integrations

How to boost customer loyalty with post-checkout behavior analysis

Here's how post-checkout behavior analysis can help merchants to discover the key to improving customer loyalty.

Aug 01, 2023

Parcel Perform's leading data and delivery experience platform is a turnkey solution that helps merchants, retailers, and brands improve the post-purchase or post-checkout experience. The post shares tips and best practices that you can use to improve your customer's post-purchase evaluation.

Customer Experience

Data & Integrations

5 ways to improve your customer's post-checkout evaluation and drive repeat sales

Here are 5 powerful ways to substantially improve customers' post-checkout experience and evaluation of the business.

Jul 27, 2023