Customer Experience
How to build a customer-centric business model for sustained growth
Learn more about how increasing customer retention can help your brand achieve meaningful and sustainable growth
Sep 21, 2022
Tackling WISMO in 2022: Essential customer service tips
Learn how to successfully manage WISMO inquiries for happier customers and more efficient customer service teams.
Sep 04, 2022
Why logistics data is crucial for e-commerce brands to succeed
How brands can leverage logistics data to ensure e-commerce success with cost savings and elevated customer experiences.
Aug 15, 2022
What e-commerce businesses can expect - a glance into the future
Our Founder and CEO Arne Jeroschewski shared his insights on e-commerce and logistics in a recent Retail Asia interview.
Aug 11, 2022
Customer Success Story: SNOCKS is driving customer retention
Learn how Parcel Perform’s data-first delivery experience platform is helping SNOCKS reach 250,000 happy customers.
Aug 11, 2022
Customer Success Story: Bikes Online Reduced their WISMO Inquiries by 20%
Learn how Bikes Online leveraged Parcel Perform’s Delivery Experience Platform to reduce their WISMO inquiries.
Jul 26, 2022
Global Ecommerce: How are market trends affecting ecommerce businesses worldwide
Learn more about how E-commerce businesses can prepare themselves to face challenges in a post-pandemic climate
Jul 25, 2022
Customer Success Stories: Waterdrop is Elevating their Post-Purchase Journeys for Global Audiences
Read more about how Waterdrop transformed its post-purchase experience for a successful expansion into the United States
Jul 24, 2022
How DTC giant SNOCKS is retaining customers with great delivery experiences
Read our key takeaways from our webinar with DTC brand SNOCKS on how they achieved success in E-commerce.
Jul 14, 2022
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How brands can maintain a competitive edge with the delivery experience
In an Op-Ed, Dana explores how brands can maintain a competitive edge with the delivery experience.
Jul 12, 2022
Building customer loyalty for DTC businesses in the post-pandemic age
Customer loyalty is the key to driving success for DTC businesses. Learn what are the best practice
Jun 26, 2022
Deliver 2022 : Customer-centric innovation to drive customer loyalty
We attended the 7th year of Deliver in 2022 and learned how customer-centric experiences were shaping brands in 2022.
Jun 25, 2022
Direct To Customer: How To Get The Delivery Experience Right
In an interview with Claus Lauter, our Founder Dana shared insights behind DTC brands building delivery experiences.
Jun 06, 2022
5 Essential notification triggers e-commerce brands need this Peak Season
Struggling with the shipment volume this peak season? Parcel Perform's notification triggers makes deliveries possible.
Nov 16, 2021
Elevate your Notification Strategy with Key Notification Triggers
How can taking control of your notification strategy elevate your customer communications?
Oct 31, 2021