Customer Experience
![This is an abstract image with icons that represent Parcel Perform's product framework, which comprises 5 key experiences. There's the post-purchase experience, checkout experience, returns experience, logistics experience, and e-commerce co-pilot. Each experience fills in a gap in a merchant's deliver experience. But together, they provide e-commerce businesses a way to provide customers with the best possible, seamless post-purchase experience. They also provide e-commerce merchants a streamlined and seamless way to fully manage their logistics operations, and business too. The image contains depictions of trucks, maps, shopping carts, and boxes that illustrate the delivery or post-purchase journey that an e-commerce shopper goes through when buying from an e-commerce business.](https://images.ctfassets.net/s384oqk42kco/717sqLpXtcE5Ap5emHqMQc/359a0abfeaebdddea249f4e19c142b5d/Blog_post_2.webp)
Elevate your e-commerce game: 5 key experiences to master
Unlock e-commerce success with 5 key delivery experiences: Efficient logistics, and data-driven insights.
May 30, 2024
![Header image for blog post- Demystifying pre-shipment: What it means for your e-commerce business. Image depicts shelves and people with boxes in a warehouse, preparing orders for delivery.](https://images.ctfassets.net/s384oqk42kco/6cuiKQS9bMCGOfYmHlPjC8/8d66f211b203e8110c9d89e2423adeab/Pre-shipment.webp)
Demystifying pre-shipment: What it means for your e-commerce business
E-commerce pre-shipment is a critical phase that goes unnoticed. Learn how to optimize it with transparency and data.
Jan 17, 2024
![Woman sitting on couch thinking about her RETURNS experience. A good returns experience is powered by Parcel Perform's returns module, and takes into consideration all elements like policy configuration, self-service returns initiation, shipping convenience, tracking the actual return, analytics. Returns can be profitable, but e-commerce businesses need to get it right.](https://images.ctfassets.net/s384oqk42kco/3fn04rPRgEtAx7jPurSVsw/81be13bf7aab7c20d126878d9832bbe5/from-hassle-to-profit-the-blueprint-for-seamless-profitable-returns-649bf88110615.webp)
From hassle to profit: The blueprint of a seamless returns flow
Follow our returns blueprint to start working on a successful returns strategy.
Nov 15, 2023
![](https://images.ctfassets.net/s384oqk42kco/2nIZYV7U4D8AnBomaHyBFF/02761541db66352e34c84dcb97358363/6_steps_to_get_your_Peak_Season_planning_back_on_track.jpg)
6 steps to get your Peak Season planning back on track
Ensure your business is fully prepared for the upcoming peak season by optimizing the delivery experience.
Oct 14, 2023
![This image is for a blog post about notifications strategy. The blog post talks about the top 10 most effective post-purchase email notifications that an e-commerce business can send to its customers. The image comprises sample email notifications with an e-commerce business's brand colors and design.](https://images.ctfassets.net/s384oqk42kco/2tf3u7J5271CiSFdeSfvdy/19c1b73b7c548261a110c63ba54a0323/Notify_10_standard_notifications.webp)
Parcel Perform: Key elements of a post-checkout notifications strategy
Post-checkout notifications are the closest thing to instant gratification in e-commerce. Here’s how you can use them.
Oct 10, 2023
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![Image is for blog post talking about how merchants, retailers, and marketplaces, can unlock the revenue potential of returns. This image is an abstract, and features several elements that depict Parcel Perform's capabilities. In the miage, you can see mockups with charts, some graphical elements that represent channels like globe, heart, coins, email, tik tok, website, instagram, and mobile.](https://images.ctfassets.net/s384oqk42kco/4A4WUFpPhjy9fJ81mKxav0/66cad43f8af4a5f598c5ee72387d2663/Elevating_business_success_through_customer_experience.webp)
Unlocking returns potential: Elevating business success through customer experience
Discover how to optimize the returns process to improve customer satisfaction and enhance growth.
Aug 08, 2023
![Image is for a blog post talking about post-checkout or post-purchase engagement. The image is an abstract containing multiple elements of the Parcel Perform platform that merchants, brands, retailers, marketplaces, can use to improve the customer experience, and boost customer engagement. The image contains elements that represent our RATE, NOTIFY module, and shows that it can improve customer sentiment towards brands who use our parcel tracking platform.](https://images.ctfassets.net/s384oqk42kco/4VXfdDqvCH50gQuY3FYXgT/65d35f135cc31055dccf776c2b56bf20/Post_checkout___post-purchase_engagement.webp)
Improve post-checkout engagement to boost your e-commerce business
Post-checkout engagement is crucial for e-commerce businesses. Here's how you can improve it with just a few tweaks.
Aug 07, 2023
![Parcel Perform's shipment tracking capabilities gives merchants the data needed to analyze post-purchase behaviour. This image is an abstract image that shows a human being interacting with an e-commerce shop on mobile. Other elements include RATE and emotional graphics to signify how the person feels about their interaction with the online store.](https://images.ctfassets.net/s384oqk42kco/7z4xhynDxmq72hgj1Iupnl/3294cc6f9002278531ec270c7a97630f/Boost_customer_loyalty_with_post-checkout_behavior_analysis.webp)
How to boost customer loyalty with post-checkout behavior analysis
Here's how post-checkout behavior analysis can help merchants to discover the key to improving customer loyalty.
Aug 01, 2023
![Parcel Perform's leading data and delivery experience platform is a turnkey solution that helps merchants, retailers, and brands improve the post-purchase or post-checkout experience. The post shares tips and best practices that you can use to improve your customer's post-purchase evaluation.](https://images.ctfassets.net/s384oqk42kco/4QWhtm6h2NyoNCQK6a52jy/806b56bebfc2552e59b013c1dc69f038/How_to_Improve_Your_Customer-s_Post-Purchase_Evaluation.webp)
5 ways to improve your customer's post-checkout evaluation and drive repeat sales
Here are 5 powerful ways to substantially improve customers' post-checkout experience and evaluation of the business.
Jul 27, 2023