Customer Experience
Product FAQ: How Parcel Perform simplifies your end-to-end e-commerce returns
We have answers to some of the most common questions on how Parcel Perform's returns solution can help your business.
May 07, 2023
Designing and implementing the perfect returns experience
Here's how you can offer customers the perfect returns experience that will keep them happy and spending.
Apr 11, 2023
Sustainability and cost savings: The two sides of e-commerce returns
With a digital returns solution, e-commerce businesses can achieve sustainability goals while lowering returns costs.
Apr 02, 2023
From hassle to profit: The blueprint of a seamless returns flow
Follow our returns blueprint to start working on a successful returns strategy.
Mar 27, 2023
5 key considerations of an effective returns strategy
Returns are unavoidable for e-commerce. However, getting it right can turn it from a cost centre to a profit driver.
Feb 26, 2023
Data: The Secret Weapon for E-commerce Merchants
Dana shares her 2023 predictions for the e-commerce logistics industry alongside some growth strategies for merchants.
Jan 05, 2023
Consumer Preferences in Southeast Asia Report: Learnings for E-commerce merchants
Understanding consumer preferences is key for e-commerce businesses looking to craft an exceptional customer experience.
Dec 27, 2022
What did I purchase? Display shipment items along the delivery journey
Keep customers updated by including the items they ordered in your delivery notifications and order tracking pages.
Nov 17, 2022
Why transparency through data is key to unlocking new post-checkout experiences
Why transparency through data is key to unlocking new post-checkout experiences
Nov 06, 2022
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6 steps to get your Peak Season planning back on track
Ensure your business is fully prepared for the upcoming peak season by optimizing the delivery experience.
Oct 25, 2022
3 ways to overcome cross-border e-commerce challenges
Learn how you can prepare your business for expansion into new markets with cross-border e-commerce.
Oct 12, 2022
What your teams can do to ensure a seamless post-purchase experience
Learn how you can help your teams contribute to a seamless post-checkout process and reduce their workloads.
Oct 05, 2022
E-commerce order tracking experience: From good to excellent
Discover how leading brands turn good customer experiences into an excellent one that keeps customers coming back
Oct 05, 2022
Nail the customer experience with real-time delivery visibility
Increase customer satisfaction with better visibility for customers and teams during the delivery journey.
Sep 28, 2022
How to build a customer-centric business model for sustained growth
Learn more about how increasing customer retention can help your brand achieve meaningful and sustainable growth
Sep 21, 2022