Product

Customer Experience

Leverage AI-driven EDD to lower costs

Learn how our AI-driven, ultra-precise EDD can help lower your business costs

May 29, 2023

Parcel Perform's predict feature can provide high accuracy on delivery date or order arrival date. The abstract image depicts a delivery man delivering orders, and a calendar to show accurate arrival date or EDD.

Product

Machine Learning & AI

Unlock next generation delivery updates with AI-driven date-of-arrival predictions

Usher in the next generation of delivery updates with our Date of Arrival Predictions. Find out how it all works!

May 14, 2023

Parcel Perform's digital returns solution enables e-commerce businesses to streamline, automate, and manage returns. It makes the returns process simple and easy for internal logistics and customer service teams, and customers. The abstract image shows a screenshot of the transition of our premium tracking page from delivery tracking to returns tracking.

Product

Customer Experience

Product FAQ: How Parcel Perform simplifies your end-to-end e-commerce returns

We have answers to some of the most common questions on how Parcel Perform's returns solution can help your business.

May 07, 2023

Parcel Perform's digital returns solution helps is key to helping e-commerce businesses lower skyrocketing inventory management costs. The abstract image shoes a man using digital returns to deal with inventory management in his warehouse.

Supply Chain

Product

How to minimize inventory management costs for Returns

A digital returns solution is key to helping e-commerce businesses lower skyrocketing inventory management costs.

May 04, 2023

Image depicts some boxes that represent returns. There're also illustrated mockups of the perfect returns experience on a mobile display, and a browser display. It's an image to help reader understand how Parcel Perform's returns solution can help merchants offer the perfect returns experience for their customers.

Product

Customer Experience

Designing and implementing the perfect returns experience

Here's how you can offer customers the perfect returns experience that will keep them happy and spending.

Apr 11, 2023

Abstract graphic depicting human with a box. Topic is on how sustainability and cost savings can come together in Parcel Perform's RETURNS module. Returns module is integrated into the Parcel Perform data and delivery experience platform.

Product

Customer Experience

Sustainability and cost savings: The two sides of e-commerce returns

With a digital returns solution, e-commerce businesses can achieve sustainability goals while lowering returns costs.

Apr 02, 2023

Woman sitting on couch thinking about her RETURNS experience. A good returns experience is powered by Parcel Perform's returns module, and takes into consideration all elements like policy configuration, self-service returns initiation, shipping convenience, tracking the actual return, analytics. Returns can be profitable, but e-commerce businesses need to get it right.

Product

Customer Experience

From hassle to profit: The blueprint of a seamless returns flow

Follow our returns blueprint to start working on a successful returns strategy.

Mar 27, 2023

Product

Customer Experience

5 key considerations of an effective returns strategy

Returns are unavoidable for e-commerce. However, getting it right can turn it from a cost centre to a profit driver.

Feb 26, 2023

Shipment notification report is generated based on filters selected by the customer. This report allows customers to get insights solely from notifications sent. Notifications are sent using 56 different types of triggers. Some can be for internal, some for external. In essence, it helps Parcel Perform's platform users to get insights, which can then be used to improve their notifications strategy for maximum customer engagement.

Product

Perfect your notifications strategy with Shipment Notifications Reports

Continuously optimize your notifications strategy with powerful customer insights derived from your notification data.

Feb 16, 2023

Image comprises charts used in the Parcel Perform RETURNS module. There's the Parcel Overview page with RETURNS details and there's Logistics Intelligence page that has provides insights into how an e-commerce business's returns were performing.

Product

Supply Chain

Overcome these 6 barriers to maximize returns profits

The path to profitable returns is not an easy one. Here are several barriers that e-commerce businesses face.

Feb 15, 2023

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Product

Marketing at Warp Speed: How Email Templates Can Help Your Brand Achieve More

With our notification templates, create and customize delivery emails in a few clicks to supercharge marketing efforts.

Jan 11, 2023

Person returning an item in store. How Parcel Perform can aid in digitalization of returns and improve the whole process.

Product

Supply Chain

Recovering from peak season returns? Here’s how to crush your next one

Here's how to reduce the cost of returns while laying the foundation for a seamless delivery and returns process.

Jan 09, 2023

Product

Customer Experience

What did I purchase? Display shipment items along the delivery journey

Keep customers updated by including the items they ordered in your delivery notifications and order tracking pages.

Nov 17, 2022

Product

5 star features you need to adopt to elevate your notifications

Notifications are powerful customer engagement touchpoints. Perfect the delivery experience with these 5 star features.

Nov 13, 2022

Product

Delivery notifications data can now drive your operational efficiency

Monitor your shipping notifications with our new notifications data and filters feature for increased visibility.

Nov 06, 2022

Parcel Perform Real-time HTML editor preview

Product

The real-time HTML editor for custom delivery notifications just got better

Seamlessly design, create and preview high-performance delivery notification emails with an improved custom HTML editor.

Oct 07, 2022