We are constantly building features to improve how you design, send and analyze your shipment notifications. The real-time HTML editor helps you create powerful emails with custom code and 50+ notification triggers to ensure you keep your customers updated at the right time via SMS, emails, and webhooks. 

Next up: optimize. We are excited to announce new notification data and filters in Parcel Overview. This feature makes it super easy for all teams to track and monitor outbound notifications against each shipment to drive operational efficiency and successfully answer WISMO inquiries. 

Smooth notification monitoring in Parcel Overview

1. One view for all notifications sent 

With delivery notification data now available in Parcel Overview, your e-commerce, logistics, and customer service teams see all SMS and email notifications sent per shipment in a single view. This enables your teams to check on a shipment status or monitor whether notifications are sent successfully. There is also increased visibility and control over how you slice and dice the notifications data.  

2. Filter shipments based on notifications and channels 

Besides having the data in one view, the ‘notifications filter’ even allows you to filter shipments based on different notification types and channels that were successfully sent out. 

For example, one of our DTC clients wanted to identify shipments where carriers breached an SLA. With notifications data in the Parcel Overview, they can filter for all shipments that received the ‘[Email] SLA breached’ notification to analyze which shipments were impacted.  

Looking for shipments with no notification? A ‘No Notifications’ option also lets you view shipments for which no notifications have ever been sent.

Increased cross-functional visibility 

While your marketing and e-commerce teams control and trigger notifications to ensure a good delivery experience, your customer service teams are the ones that deal with ‘where is my order’ (WISMO) inquiries. The full visibility and customizable filters mean customer service teams have all the necessary information a few clicks away–which helps them answer all WISMO inquiries quickly.

For example, customer service agents can filter for the ‘Collection Reminder - 48hrs’ notification to find out how many customers did not pick up the parcel even after 48hrs and answer their inquiries. 

When answering WISMO inquiries, they can also view the last notification sent to reiterate parcel status to customers if they missed the notifications. 

Leverage notification data in the Parcel Overview to enable the operational efficiency of all your teams. Talk to your key account manager or request a demo today.