On-demand Webinar
How to win the hearts of customers in times of COVID
On-demand Webinar
How to win the hearts of customers in times of COVID
Unlock your business growth by optimizing your post-purchase experience to keep your customers coming back.
About this webinar:
The times of COVID-19 have proven to be an exceptional challenge for e-Commerce merchants worldwide. With social distancing measures in place, the e-commerce industry continues to thrive under pressing conditions. Customers' demands for transparency and enhanced delivery experience are growing despite operational processes being stretched with high delivery costs. Yet, retailers are switching gears to capitalize on the boom in online sales while trying to win the hearts of customers. In this webinar, learn what tools are available to help you excel in these challenging times and differentiate from the competition.Speaker:
What you will learn:
The impacts of COVID on the e-Commerce and the logistics industry as well as the changes in customer expectations that now need to be addressed
The elements of an exceptional customer experience that keeps your customers coming back after the first purchase
How global brands like Decathlon and Nespresso use Parcel Perform’s tools to delight their customers and improve Customer Lifetime Value