Don’t Miss These 6 Customer Experience & Logistics Presentations at IRCE 2019

Our team is off to Chicago for the Internet Retailer Conference & Exhibition (IRCE).

We’re looking forward to meeting thousands of industry professionals across the world in one of the biggest and most influential e-commerce markets in the world. Make an appointment with us if you’re there and up for a chat.

IRCE 2019 at a Glance:

What is IRCE? IRCE @ RetailX – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois.

When is IRCE 2019? June 25-28, in Chicago at McCormick Place South.

Why should I attend? The largest 600+ top solution and technology vendors, over 130 sessions covering topics and trends in the e-commerce world. IRCE is billed as the one-stop shop for all your e-commerce needs.

We’ve highlighted some topics that might be especially helpful for e-commerce retailers interested in customer experience and optimizing their last mile delivery setup. Make sure to catch these presentations if you’re also attending IRCE, or look out for our social media coverage of the event during the whole of next week.

1. Aligning Technology to Today’s Customer Journey: A Roadmap

When: June 25, 9:15 AM – 10:00 AM

Who: Mark Friedman, CMO & CDO, Amerimark Holdings

Why you should attend: Customers don’t care about omnichannel, but they desire a seamless and unified experience that meets their needs of convenience and accessibility. Find out what technology and processes you need to create an exceptional omnichannel engagement.

2. Keynote: Hitching a Rocket to an Engine, Bonobos, and Walmart take off

When: June 26, 8:30 AM – 9:00 AM

Who: Andy Dunn, Senior Vice President, Walmart

Why you should attend:  Former CEO of men’s apparel retailer Bonobos and current Senior Vice President of digital consumer brands at Walmart Andy Dunn shares his insights on how the key to unlocking the full potential of these digital brands may actually require physical stores.

You’ll learn why digital brands are growing at nearly triple the rate of e-commerce overall and why Andy believes the future of retail is beginning to resemble the history of video.

3. Delivery: From Pain Points to Sweet Spots

When: June 25: 3:00 PM – 3:30 PM

Who: David Foote, Owner, Vesalius Health

Why you should attend: Research shows that 83% of consumers think brands don’t care about the customer experience after checkout. Additionally, 58% choose an e-commerce merchant above another because it provided better delivery options.

Foote discusses current delivery innovations like drone delivery, self-driving vehicles and how these technologies can be leveraged to address pain points of fulfillment and the last mile.

“Did you know Bonobos was recently recognized as the digitally native vertical brands (DNVB) college? These brands are digitally-native first, vertically integrated companies that sell their own products and controls its own distribution via the web while maintaining a strong focus on customer experience. While DNVBs start online, it often uses a brick-and-mortar strategy.”

4. The New Retail Imperative: Be A Leader in E-commerce Technology

When: June 26: 10:30 AM – 11:00 AM

Who: Brendan Witcher, Vice President, Forrester Research

Why you should attend: The smart use of e-commerce technologies can make the difference for your retail business. In this session, a leading Forester Research analyst reviews the latest e-commerce technologies and identifies those achieving measurable improvements in retail competitiveness.

5. Exceeding Shopper Expectations Now and in The Future

When: June 26: 1:45 PM – 2:15 PM

Who: Lauren Freedman, Senior Consumer Insights Analyst, DigitalCommerce360/Internet Retailer

Why you should attend: Customer expectations around their delivery is constantly on the rise. Hear what real shoppers say what matters to them for emerging website functionality, innovations in merchandising, fast, convenient delivery and personalization.

6. The Supply Chain Tactics That Push Retailers to the Top

When: June 26: 4:15 PM – 4:45 PM

Who: George Lawrie, Vice President, and Principal Analyst, Forrester Research

Why you should attend: Supply chain optimization can become a key revenue driver This session will profile exceptional retailers who are getting omnichannel right because supply chain and delivery are central to their strategies. Learn new approaches to deploy to enhance your supply chain.

Interested in meeting our team members Dana, Dennis, and Matthew to chat about all things e-commerce logistics? Meet us at Booth #453 in IRCE or schedule an appointment here.  

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