The e-commerce logistics industry has seen tremendous growth in recent years, especially with the rise of online shopping. With this growth comes a need for efficient and reliable logistics solutions to handle the increasing volume of parcels shipped worldwide. 

In an interview with ValiantCEO, Arne Jeroschewski, the Founder and CEO of Parcel Perform, takes a closer look at his entrepreneurial journey and vision for the future of e-commerce logistics. 

Here are a few snippets and highlights from the interview. Read the full article HERE. 

Q: If you were in an elevator with Warren Buffet, how would you describe your company, your services or products? What makes your company different from others? What is your company’s biggest strength?

Arne: With Parcel Perform, we can make every e-commerce order, every shipment, and every loyal customer count. We are the leading data and delivery experience platform. We are a team of logistics and data experts setting the bar for the delivery experience from pre-checkout to returns. 

Our competitive advantage is that our product is customizable, as we believe in enabling e-commerce businesses to grow while streamlining operations and saving costs. We provide the most comprehensive mapping and data analysis of e-commerce logistics data with enterprise-level features that form the base of all our products. 

Our data is our strength, we integrate with the most number of carriers in the industry: 1015+ carriers covering freight, express, postal, and last mile providers. By harnessing the power of data and integrations, we help e-commerce businesses improve customer lifetime value, lower logistics costs, and advance customer service operations, fuelling growth and expansion.

Q: Online business keeps on surging higher than ever, B2B, B2C, online shopping, virtual meetings, remote work, Zoom medical consultations, what are your expectations for the year to come and how are you capitalizing on the tidal wave?

Arne: From where we stand, we see a global e-commerce market demanding an innovative end-to-end platform that can support the entire post-purchase experience from checkout to fulfillment and returns. Customer expectations are rising exponentially, and 2022 showed that this trend continues regardless of global economic circumstances. 

In our recent data and research findings on US and APAC consumers during the 2022 peak season via our community and insights platform, Parcel Monitor, over 70% cite poor customer service and extended shipping times as reasons for not returning. Additionally, 74% would not recommend merchants with a smooth buying process but a poor delivery experience!

Repeat customers account for 40% of an average online store’s revenue, and it’s essential to have a strong post-purchase strategy to drive repeat engagement, encourage referrals, and generate more revenue.

With this in mind, we are doubling down on our business strategy to help merchants, marketplaces, and carriers worldwide to achieve precisely that in 2023 with exciting solutions around shipment arrival predictions and product returns because we know that every order counts.