Posts about #Customerserviceteams

Blog header image for blog post that educates merchants about the "why" and "how" of having a customizable premium tracking page, one of Parcel Perform's flagship features and capabilities. The image shows a mockup of what a premium tracking page actually looks like. Some key areas are also highlighted to give the reader a sense of the important elements that comprise a premium tracking page enabled by Parcel Perform.

Customer Experience

Customize your post-checkout order tracking page to make it a customer experience powerhouse

Here’s how to customize your post-purchase order tracking page for a better customer experience.

Aug 31, 2023

This image depicts the cycle that a customer goes through post-purchase. If the customer has a good e-commerce shopping experience, they will come back to shop with the business again. This is the Parcel Perform approach to e-commerce customers' post-purchase journeys. The image is an abstract image that shows a person shopping at on online store via their mobile, and other elements show each touchpoint the customer will go through after they purchase. Elements include RATE, revenue and profit, unboxing, returns, customer satisfaction and price tags (shopping).

Customer Experience

Why you should start mapping the customers’ post-purchase journey

Map the post-checkout customer journey and address gaps to provide your customers with a positive experience.

Aug 11, 2023

Image is for a blog post talking about post-checkout or post-purchase engagement. The image is an abstract containing multiple elements of the Parcel Perform platform that merchants, brands, retailers, marketplaces, can use to improve the customer experience, and boost customer engagement. The image contains elements that represent our RATE, NOTIFY module, and shows that it can improve customer sentiment towards brands who use our parcel tracking platform.

Customer Experience

Improve post-checkout engagement to boost your e-commerce business

Post-checkout engagement is crucial for e-commerce businesses. Here's how you can improve it with just a few tweaks.

Aug 07, 2023

Customer Experience

Data & Integrations

How to boost customer loyalty with post-checkout behavior analysis

Here's how post-checkout behavior analysis can help merchants to discover the key to improving customer loyalty.

Aug 01, 2023

Parcel Perform's leading data and delivery experience platform is a turnkey solution that helps merchants, retailers, and brands improve the post-purchase or post-checkout experience. The post shares tips and best practices that you can use to improve your customer's post-purchase evaluation.

Customer Experience

Data & Integrations

5 ways to improve your customer's post-checkout evaluation and drive repeat sales

Here are 5 powerful ways to substantially improve customers' post-checkout experience and evaluation of the business.

Jul 27, 2023

Parcel Perform's ENGAGE and NOTIFY modules are powerful tools that help merchants upsell and cross sell when engaging end-consumers during the post checkout phase. This image illustrates that with a pictures of the Parcel Perform tracking page with status updates, delivery experience ratings, and line items feature that depicts the products that the consumer has purchased.

Customer Experience

Use post-checkout updates to improve your e-commerce upselling and cross-selling

Upselling and cross-selling are big contributors to revenue. Here's how to get it right with post-checkout updates.

Jul 20, 2023

Image is for blog post which talks about how e-commerce can reduce e-commerce costs. There are five tips in the post, which touch on topics like marketing, returns, logistics operations, customer service and customer satisfaction. Image here is an abstract image that depicts a person using scissors to cut the "cost" word, and some parcels with emoticons that represent happy customers.

Supply Chain

Customer Experience

5 essential tips that reduce your e-commerce business costs

Here are 5 powerful ways e-commerce businesses can reduce their costs with parcel tracking.

Jul 14, 2023

AI-driven EDD makes the customer's delivery experience much better. Image is an abstract depicting a woman shopping online and receiving an accurate estimated delivery both before and after she checks out or finishes the transaction. Image also includes illustration of a mobile phone with delivery progress and desktop calendar with delivery date marked out.

Customer Experience

Data & Integrations

AI-driven EDDs: Making the delivery experience even more seamless and reliable

AI-driven estimated delivery dates can make your customers' delivery experience much more seamless and reliable.

Jul 12, 2023

Customer Experience

Machine Learning & AI

Boost your conversion rates: How to resolve cart abandonment with AI

Learn how to combat cart abandonment with AI and boost your conversion rates

Jul 06, 2023

Product

Machine Learning & AI

The significance of accurate delivery promises in today's e-commerce market

Learn the importance of accurate delivery promises in today's e-commerce landscape.

Jun 21, 2023

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Product

Customer Experience

The future of e-commerce returns: Emerging trends and technologies

Explore some of the emerging trends and technologies revolutionizing the e-commerce industry.

Jun 16, 2023

Phone screen mockup of the checkout experience on Mister Spex's website.

Customer Experience

Supply Chain

Customer Success Story: How a 360-degree view of logistics performance transformed Mister Spex’s busin...

Learn how Mister Spex gained greater shipment visibility with our data-first delivery experience platform.

Jun 05, 2023

Product

Machine Learning & AI

Leverage AI-driven EDD to lower costs

Learn how our AI-driven, ultra-precise EDD can help lower your business costs

May 29, 2023

Parcel Perform's predict feature can provide high accuracy on delivery date or order arrival date. The abstract image depicts a delivery man delivering orders, and a calendar to show accurate arrival date or EDD.

Product

Machine Learning & AI

Unlock next generation delivery updates with AI-driven date-of-arrival predictions

Usher in the next generation of delivery updates with our Date of Arrival Predictions. Find out how it all works!

May 14, 2023

Parcel Perform's digital returns solution enables e-commerce businesses to streamline, automate, and manage returns. It makes the returns process simple and easy for internal logistics and customer service teams, and customers. The abstract image shows a screenshot of the transition of our premium tracking page from delivery tracking to returns tracking.

Product

Customer Experience

Product FAQ: How Parcel Perform simplifies your end-to-end e-commerce returns

We have answers to some of the most common questions on how Parcel Perform's returns solution can help your business.

May 07, 2023

Image depicts some boxes that represent returns. There're also illustrated mockups of the perfect returns experience on a mobile display, and a browser display. It's an image to help reader understand how Parcel Perform's returns solution can help merchants offer the perfect returns experience for their customers.

Product

Customer Experience

Designing and implementing the perfect returns experience

Here's how you can offer customers the perfect returns experience that will keep them happy and spending.

Apr 11, 2023