Next-level Co-Pilot for your E-commerce Operations

Rethink business management. Supercharge your decision intelligence with tailored, AI-powered, real-time insights.

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TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

You’ve mastered the e-commerce essentials. But are you still struggling with reactive management? Make proactive, intelligent decisions for peak business performance your competitive advantage.

Achieve true excellence in e-commerce

You’ve mastered the e-commerce essentials, but still struggling with reactive, silo management? Make ambitious aspirations and proactive decisions your competitive advantage.

Order Performance Aspirations that go beyond carrier SLAs

Stay on top of your highest aspirations and excel at every stage of an order’s lifecycle

Set and track ambitious, company-wide aspirations holistically on a single platform
Translate your unique processes into measurable aspirations
Proactively act on breached aspirations with intel from real-time calculations

Push the limits on business targets

Set and track company wide aspirations on a single platform and proactively act on breached aspirations.

Order Performance Framework
Track business aspirations across multiple e-commerce milestones
Flexible Aspirations Setting
Create precise aspirations with performance thresholds and parameters
Real-Time Assessment
Get instant insights that help maintain service levels and customer satisfaction

Real-time Monitoring & Alerts for peace of mind

An AI-powered control tower that keeps you ahead of issues and safeguards customer experiences

Proactively detect and resolve warning signs before they escalate into complaints
No-fuss alert management seamlessly integrated with your e-commerce operations
Zoom in on critical issues with alert notifications sent straight to your inbox

Take control of e-commerce issues

An AI-powered control tower that keeps you ahead of issues and safeguards customer experiences by proactively detecting and alerting customer warning signs

Limitless Alerting Capabilities
30+ alert metrics for precise monitoring of all potential e-commerce issues
AI & Data-Driven Alert Setup
Dive straight into troubleshooting with AI-recommended alerts, curated for you
Easy Operations Control
Track alert trends, investigate breach reasons, and mute alerts

Turnkey Business Intelligence to power smarter decisions

Get a 360° view of harmonized delivery data in your bespoke, industry-tailored dashboards

Analyze the Post-Purchase, Checkout, Returns, Logistics Experience, or all at once
Navigate your e-commerce challenges with pre-built and fully customizable reports
Break data silos and unify insights from logistics, support, and e-commerce teams

Fuel data-driven business management

A 360° view of harmonized post-purchase data in bespoke dashboards.

End-to-End Harmonized Data
Data analysis out-of-the-box – no additional data integration or transformation needed
Report Templates
Measure e-commerce performance from day 1 with expertly tailored insights
Seamless Collaboration
Empower cross-functional decision-making with easy, one-click report sharing

Why Parcel Perform's E-Commerce Co-Pilot is right for you

Onboarding Workshop

Define metrics and monitoring conditions based on your unique business use cases

Customize Your Experience

We test and configure order performance aspirations, alerts, and intelligence reports

Platform Training

Expert guidance on how to manage and modify aspirations, alerts, and reports

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Join 3,000+ of the world's best brands & marketplaces

David Prichard

Director of Customer Service & Operations at The Nile Group

"Parcel Perform has been integral in providing us with full shipment transparency. Their platform is highly customisable in terms of filters and provides us with the ability to extract the exact data we need for greater clarity into our delivery operations. "