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CARE | Customer Service Toolkit

Complete order & shipment visibility in one intuitive platform
Equip your customer service team to answer customer inquiries efficiently and be proactive when issues arrive. Leverage our intuitive shipment overview and details to aggregate all shipment, order and customer updates in real-time.
Parcel Perform CARE product showing a parcel overview page with filter searches for customer service teams

Why you'll love it

Retrieve shipment details across all your carriers

Swiftly access tracking data across your multiple carriers with our network of 900+ carriers.

Make proactive service your competitive advantage

Provide proactive customer service with all shipment updates and all order and delivery details in a consolidated view.

Facilitate workflows for efficient issue resolution

Build custom workflows and bookmarks to identify and resolve shipment issues quickly.

Enable exemplary customer service with all data at hand

Look up delivery details and answer customer inquiries instantly

Parcel Perform platform with parcel lookup function for customer service to filter ecommerce parcel delivery status
Flexible shipment search
Easily search for a shipment promptly with order ID, tracking number, customer email, or any other parameter.
View end-to-end order journey
Add order events to get visibility of every event starting from order creation to estimated date of delivery and final proof of delivery.
Available in 30+ languages
Personalize your Customer Service experience by providing updates in over 30 languages and always in the correct timezone.

Build custom shipment overviews to scale operations

Parcel Perform platform with parcel overview in multiple languages, user roles and tags for customer service
Serve customers globally
View shipments across all your carriers and timezones. Get shipping events in over 30 languages to ensure accurate information flow.
Fully customizable interface
Leverage 80+ fields and columns to customize and bookmark standard reports to instantly view carriers or shipments for regular monitoring.
Manage user access rights
Configure role-based permissions to give team members the right access to shipment data and tags.

Set up workflows for smart customer service

Parcel Perform parcel overview page with custom search filters, tags and supporting documents for customer service
Categorize shipments with tags
Use tags to group bulk or single shipments to build follow up lists, mark special consideration orders or capture customer feedback for easy filtering later.
Filter shipments for detailed views
Use 50+ filters to view shipments based on date, delivery status, carrier, tags assigned, issues, origin & destination, sales channel, payment type and many more.
Attach documents and notes
Add internal notes on customer interactions for knowledge sharing and personalization, to ensure your customers never have to repeat themselves.

Proactively reduce WISMO inquiries

Parcel Perform parcel overview showing a delivery issue with option to resend notification for customer service
Immediately spot delivery issues
Set bookmarks to filter for any current delivery issue and view them at first glance - get an intuitive list when the address is wrong, payment is missing or the carrier runs into a transport delay.
Discover the cause of delivery issues
Drill down on shipments with different issue types across current or past issues to analyze order, shipment, and customer-related details to discover patterns in delivery issues.
Retrigger tracking notifications
View and retrigger tracking notifications and assist new customers to subscribe for future alerts.

Enhanced internal processes with actionable insights

Parcel Perform bookmark feature that shows a parcel overview along with a report export function
Share and collaborate
Share your bookmarked dashboards easily among teams for further collaboration, investigations, and reporting on delivery performance.
Bulk export shipment lists
Bulk export shipment lists in CSV or XLXS formats to share between business units or with carriers to facilitate invoicing and procurement reconciliation processes.
Automatic report generation
Schedule automatic report generation at chosen time intervals to provide convenient, real-time updates.

Integrated customer management in one unified place

Illustration of Parcel Perform connected with Zendesk, freshdesk and salesforce platforms to streamline customer service management
Connect with your systems
Connect your existing ticket management system to feed real-time shipment updates using our powerful integration options.
Construct a unified view
Connect with tools like Zendesk, Salesforce ServiceCloud and Freshdesk to create one unified view of your customer shipments.

The right platform for all your teams

Customer Service Teams

Your teams no longer need to spend time looking for shipment status. Reduce WISMO enquiries quickly armed with all shipment and order details.

Logistics Leaders

Discover issues as they happen. Get complete visibility of shipment statuses and logistic issues to optimize your last-mile supply chain operations.

why we do what we do

2000 of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us

Parcel Perform Customer Alaiko
"Parcel Perform allows us to add new carrier options at the click of a button which is very important for our globally shipping customer base. The plug-&-play character and ease-of-integration via Parcel Perform's API has saved us countless development hours. Finally, the fast and friendly customer service with our dedicated account manager has convinced us to commit to a long-term partnership. "
Parcel Perform Customer Alaiko Garbiel Thomalla
Gabriel Thomalla
Founder and CPO of Alaiko

Discover our other products

TRACK

Seamlessly integrate tracking data to receive aggregated and normalized delivery events across 900+ carriers globally.

NOTIFY

Send your customers timely delivery updates with emails, SMS and webhooks to re-engage and build brand loyalty.

ANALYZE

Single source of truth for all your carrier performance to identify inefficiencies and opportunities across the delivery journey.

Your customer-first delivery experience begins here

Talk with us to build a better customer service solution.

Talk to an expert
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The leading delivery experience platform for businesses worldwide.
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