COMPLY | SLA Compliance Management

Stay on top of delivery performance with SLA monitoring

COMPLY | SLA Compliance Management

Stay on top of delivery performance with SLA monitoring

Manage and measure SLA compliance after order creation. Gain full visibility on your warehouse and last mile performance to proactively identify issues when events are late or missing.

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Why you'll love it

Understand your end-to-end service level compliance

Identify breach of service levels across warehouses and last mile operations based on pre-defined SLA rules.

Make real, impactful changes to your operations

Identify and tackle inefficiencies and gaps in your operations to reduce costs and deliver on your customer promises.

Facilitate workflows for efficient issue resolutions

Integrate with your customer service tools and send delivery delay notifications to your internal teams.

SLA reports manage overall performance compliance and individual parcel analysis

End-to-end visibility on multiple carriers’ and your fulfilment operations

Parcel Perform logistics intelligence page for SLA reporting showing a bar graph of compliance over time

Track internal KPIs and carrier SLAs

Review parcels at various delivery phases from order management to warehouse operations, carrier delivery, and returns process.

Compare across service providers

Create charts and reports to monitor performance across all operators and markets with our rigorous data standardization and validation tools.

Generate differentiated SLA reports

Assist internal teams with much needed analysis that covers a spectrum of data visualisations and complaint ratios and define follow up actions.

Fully customizable set up to fit your business goals & SLA complexities

Parcel Perform logistics intelligence page showing a bar graph of SLA compliance by country.

Identify key performance indicators

Define specific requirements for various carriers, delivery modes and customer expectations.

Set exclusion rules by classification

Define the right data range of shipments in scope to exclude rules for different delivery modes and locations. This can range from B2B or B2C segments of your business.

Our expertise allows better reporting

Redefine your analysis and reports with our joint collaborative efforts. We help you gain the sophistication you deserve with our powerful data insights in one easy flow.

Identify inefficiencies in your operations when drilling down into your data

Parcel Perform logistics intelligence page showing three types of chart visualizations for compliance reporting.

Combine filters for better analysis

Choose filter options such as location, timeframes, carriers, parcel status, issues and tags to track your delivery data and narrow down reports.

Tackle inefficiencies affecting profits

Measure underperforming segments against each other to better understand overall delivery performance across operations or carriers.

Create a repository of delivery data

Customize your own powerful data reports to collect data on carriers, customer and operations and benchmark your internal processes to align with your delivery promise.

Make data-driven decisions on service providers

Parcel Perform logistics intelligence page showing a bar graph of real-time SLA compliance of each carrier.

Use data insights to select providers

Measure requirements by service, transit time, region or trade lane, or shipment weight.

Drive discussions on service improvements

Improve communication with your service providers, suppliers, and carriers during SLA discussions with data reports driven by accurate analysis.

View real-time calculations and updates

Provide regular and easy performance monitoring to make better decisions faster.

Feed SLA non-compliance updates to relevant stakeholders

Parcel Perform logistics intelligence page showing an alert notification for an SLA non-compliant parcel.

Mark SLA non-compliance updates

Maximize the potential of your customer service tools by filtering and bookmarking non-compliant shipments for follow-up.

Proactively inform stakeholders

Leverage Email & SMS notifications to inform key stakeholders, send delay notifications to your customers, and solve issues ahead of time to prevent delays.

Trigger SLA non-compliance alerts

Leverage webhooks to create tickets in customer service tools and push non-compliance alerts into your own systems.

Unlock e-commerce business results with these logistics reports

Discover the 4 logistics reports that will transform your logistics operations into a distinct business advantage.

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The right platform for all your teams

Customer Service Teams

Pre-empt complaints and proactively communicate potential delivery delays by tagging delayed parcels before your customer would notice.

Logistics Leaders

Measure and report if your warehousing and last mile partners uphold their Service Level Agreements in real-time.

3,000+ of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us

Davide Costella

Global Delivery Services Manager at Nespresso

"With Parcel Perform’s streamlined data in 36+ languages and sophisticated product suite, we were able to create excellent post-purchase experiences. We’re also getting real insights into actual carrier Service Level Compliance which helps us drive continuous improvement."