COMPLY | SLA Compliance Management
Stay on top of delivery performance with SLA monitoring
COMPLY | SLA Compliance Management
Stay on top of delivery performance with SLA monitoring
Manage and measure SLA compliance after order creation. Gain full visibility on your warehouse and last mile performance to proactively identify issues when events are late or missing.
Why you'll love it
Understand your end-to-end service level compliance
Identify breach of service levels across warehouses and last mile operations based on pre-defined SLA rules.
Make real, impactful changes to your operations
Identify and tackle inefficiencies and gaps in your operations to reduce costs and deliver on your customer promises.
Facilitate workflows for efficient issue resolutions
Integrate with your customer service tools and send delivery delay notifications to your internal teams.
SLA reports manage overall performance compliance and individual parcel analysis
End-to-end visibility on multiple carriers’ and your fulfilment operations
Track internal KPIs and carrier SLAs
Review parcels at various delivery phases from order management to warehouse operations, carrier delivery, and returns process.
Compare across service providers
Create charts and reports to monitor performance across all operators and markets with our rigorous data standardization and validation tools.
Generate differentiated SLA reports
Assist internal teams with much needed analysis that covers a spectrum of data visualisations and complaint ratios and define follow up actions.
Fully customizable set up to fit your business goals & SLA complexities
Identify key performance indicators
Define specific requirements for various carriers, delivery modes and customer expectations.
Set exclusion rules by classification
Define the right data range of shipments in scope to exclude rules for different delivery modes and locations. This can range from B2B or B2C segments of your business.
Our expertise allows better reporting
Redefine your analysis and reports with our joint collaborative efforts. We help you gain the sophistication you deserve with our powerful data insights in one easy flow.
Identify inefficiencies in your operations when drilling down into your data
Combine filters for better analysis
Choose filter options such as location, timeframes, carriers, parcel status, issues and tags to track your delivery data and narrow down reports.
Tackle inefficiencies affecting profits
Measure underperforming segments against each other to better understand overall delivery performance across operations or carriers.
Create a repository of delivery data
Customize your own powerful data reports to collect data on carriers, customer and operations and benchmark your internal processes to align with your delivery promise.
Make data-driven decisions on service providers
Use data insights to select providers
Measure requirements by service, transit time, region or trade lane, or shipment weight.
Drive discussions on service improvements
Improve communication with your service providers, suppliers, and carriers during SLA discussions with data reports driven by accurate analysis.
View real-time calculations and updates
Provide regular and easy performance monitoring to make better decisions faster.
Feed SLA non-compliance updates to relevant stakeholders
Mark SLA non-compliance updates
Maximize the potential of your customer service tools by filtering and bookmarking non-compliant shipments for follow-up.
Proactively inform stakeholders
Leverage Email & SMS notifications to inform key stakeholders, send delay notifications to your customers, and solve issues ahead of time to prevent delays.
Trigger SLA non-compliance alerts
Leverage webhooks to create tickets in customer service tools and push non-compliance alerts into your own systems.
why we do what we do
3,000+ of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us
Davide Costella
Global Delivery Services Manager at Nespresso
"With Parcel Perform’s streamlined data in 36+ languages and sophisticated product suite, we were able to create excellent post-purchase experiences. We’re also getting real insights into actual carrier Service Level Compliance which helps us drive continuous improvement and better r"
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CARE
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Your SLA compliance monitoring begins here
Talk with us to stay on top of your SLA monitoring.