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COMPLY | SLA Compliance Management

Stay on top of delivery performance with SLA monitoring
Manage and measure SLA compliance after order creation. Gain full visibility on your warehouse and last mile performance to proactively identify issues when events are late or missing.

Why you'll love it

Understand your end-to-end service level compliance

Identify breach of service levels across warehouses and last mile operations based on pre-defined SLA rules.

Make real, impactful changes to your operations

Identify and tackle inefficiencies and gaps in your operations to reduce costs and deliver on your customer promises.

Facilitate workflows for efficient issue resolutions

Integrate with your customer service tools and send delivery delay notifications to your internal teams.

SLA reports manage overall performance compliance and individual parcel analysis

End-to-end visibility on multiple carriers’ and your fulfilment operations

Parcel Perform logistics intelligence page for SLA reporting showing a bar graph of compliance over time
Track internal KPIs and carrier SLAs
Review parcels at various delivery phases from order management to warehouse operations, carrier delivery, and returns process.
Compare across service providers
Create charts and reports to monitor performance across all operators and markets with our rigorous data standardization and validation tools.
Generate differentiated SLA reports
Assist internal teams with much needed analysis that covers a spectrum of data visualisations and complaint ratios and define follow up actions.

Fully customizable set up to fit your business goals & SLA complexities

Parcel Perform logistics intelligence page showing a bar graph of SLA compliance by country.
Identify key performance indicators
Define specific requirements for various carriers, delivery modes and customer expectations.
Set exclusion rules by classification
Define the right data range of shipments in scope to exclude rules for different delivery modes and locations. This can range from B2B or B2C segments of your business.
Our expertise allows better reporting
Redefine your analysis and reports with our joint collaborative efforts. We help you gain the sophistication you deserve with our powerful data insights in one easy flow.

Identify inefficiencies in your operations when drilling down into your data

Parcel Perform logistics intelligence page showing three types of chart visualizations for compliance reporting.
Combine filters for better analysis
Choose filter options such as location, timeframes, carriers, parcel status, issues and tags to track your delivery data and narrow down reports.
Tackle inefficiencies affecting profits
Measure underperforming segments against each other to better understand overall delivery performance across operations or carriers.
Create a repository of delivery data
Customize your own powerful data reports to collect data on carriers, customer and operations and benchmark your internal processes to align with your delivery promise.

Make data-driven decisions on service providers

Parcel Perform logistics intelligence page showing a bar graph of real-time SLA compliance of each carrier.
Use data insights to select providers
Measure requirements by service, transit time, region or trade lane, or shipment weight.
Drive discussions on service improvements
Improve communication with your service providers, suppliers, and carriers during SLA discussions with data reports driven by accurate analysis.
View real-time calculations and updates
Provide regular and easy performance monitoring to make better decisions faster.

Feed SLA non-compliance updates to relevant stakeholders

Parcel Perform logistics intelligence page showing an alert notification for an SLA non-compliant parcel.
Mark SLA non-compliance updates
Maximize the potential of your customer service tools by filtering and bookmarking non-compliant shipments for follow-up.
Proactively inform stakeholders
Leverage Email & SMS notifications to inform key stakeholders, send delay notifications to your customers, and solve issues ahead of time to prevent delays.
Trigger SLA non-compliance alerts
Leverage webhooks to create tickets in customer service tools and push non-compliance alerts into your own systems.

The right platform for all your teams

Customer Service Teams

Pre-empt complaints and proactively communicate potential delivery delays by tagging delayed parcels before your customer would notice.

Logistics Leaders

Measure and report if your warehousing and last mile partners uphold their Service Level Agreements in real-time.

why we do what we do

2000 of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us

Parcel Perform Customer Nespresso
Parcel Perform Nespresso Global Customer
"With the help of their streamlined data in over 36 languages and sophisticated product suite, we were able to create excellent post-purchase experiences. At the same time, we’re also getting real insights into actual carrier Service Level compliance which helps us drive continuous improvement and better rates."
Parcel Perform Customer Nespresso Davide Costella
Davide Costella
Global Delivery Services Manager at Nespresso

Discover our other products

Tracking Data Integration

TRACK

Seamlessly integrate tracking data to receive aggregated and normalized delivery events across 950+ carriers globally.

Logistics Intelligence

ANALYZE

Single source of truth for all your carrier performance to identify inefficiencies and opportunities across the delivery journey.

Customer Service Toolkit

CARE

Search and filter standardized shipment and delivery details across all carriers to proactively answer WISMO enquiries.

Your SLA compliance monitoring begins here

Talk with us to stay on top of your SLA monitoring.

Talk to an expert
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