ENGAGE | Branded Tracking Widget

Own your delivery journey by embedding delivery data

ENGAGE | Branded Tracking Widget

Own your delivery journey by embedding delivery data

With our ready-to-deploy branded tracking widget, easily embed personalized delivery and order updates to your current webshop and build unique delivery experiences to delight customers.

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Why you'll love it

Create an integrated delivery experience

Keep customers in your branded webshop after checkout and intuitively embed all delivery information in their language.

Personalized tracking widgets in your brand design

Configure your brand’s customized look and feel to keep your post-purchase experience consistent.

Drive customer retention and brand loyalty

Leverage high-value touch points and upselling opportunities to drive repeat purchases and brand recognition.

The fully branded experience that covers your end to end delivery journey

Provide customers with a consistent and branded tracking experience

Customizable tracking experience

Design and customize an optimized tracking widget to your brand look and feel - including images, colors, fonts and even your own tracking events.

Create a branded delivery journey

Choose your delivery phases to streamline your branded delivery journey to own customized delivery phases.

Remain in your branded environment

Improve brand loyalty and recognition by keeping your customers within a branded environment.

Personalize your delivery experience by showing relevant information

Parcel Perform customizable branded tracking widget

Ready to deploy in any webstore

The branded tracking widget is a simple, ready-to-deploy code, which works on any webstore system.

Allow tracking by order number

Enable intuitive information sharing and allow your clients to search by order number or any other references.

Communicate in your chosen language

Choose from over 30+ languages and display updates in varying time zones to provide your customers with an intuitive experience.

Create contextual and specific tracking experiences

Parcel Perform customer Nespresso custom tracking page showing a successful delivery example

Visualize multiple parcels in one order

Allow customers to view all parcels in a specific order number, including return parcels in an intuitive drop down menu to facilitate customer inquiries.

Include order and warehousing events

Proactively show order updates upon checkout with events around your warehouse processes.

Reduce WISMO inquiries

Communicate key details like delivery status and carrier information to reduce the burden on customer service teams. Live chat functions, FAQs and self-help content also help facilitate customer inquiries.

Upsell and drive further engagement opportunities

Utilize marketing opportunities easily

Display marketing banners to increase engagement on your branded widget. Add marketing content to create personalized product offerings for upselling.

Link your social media accounts

Continuously drive engagement by embedding links to your social media channels to improve brand recognition

Allow customers to reach you directly

Gain control of your communication by choosing who handles customer queries. Link to carriers directly or connect customers with your customer service teams.

How to build the best delivery tracking experience

Watch our Product Spotlight on branded order tracking.

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The right platform for all your teams

Customer Service Teams

Provide a seamless post-purchase experience where customers can track order status directly within your website on a single on-brand page.

E-commerce Experts

Don’t send your customers away to carrier pages. Delight and retain your customers with a personalized, fully integrated, on-brand tracking experience.

why we do what we do

3,000+ of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us

Johannes Kliesch

Founder of SNOCKS

"The competition in our market is extremely high so customer retention is a huge topic for us – not just in terms of cost consideration – it’s the basis for us to grow our business. By curating a unique delivery experience we were able to increase our customer retention rate by 20%. "