NOTIFY | Branded Delivery Notifications

Leverage delivery notifications as a key engagement point

Customers check delivery updates up to 4 times per order and open 80% of these emails. Our notifications give you complete control over this high value touchpoint to promote customer engagement and make memorable brand interactions.

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Why you'll love it

Create valuable high engagement touchpoints

Leverage your delivery journey as an opportunity to connect with and delight your customers.

Send precise, contextual notifications customers love

Proactively communicate to customers when a parcel arrives and prevent missed deliveries.

Drive upselling and promote brand loyalty

Leverage notifications to drive upselling through targeted communication at the right time and in the right context.

Customize your delivery journey and gain full control of your communications

Deliver an end-to-end branded experience to support your customer journey

Parcel Perform notification center that notifies customers in 30+ languages

Create a notifications strategy

Design and customize branded notifications at every step of the customer journey. Differentiate your notifications from the point of order creation to the final delivery phase.

36 languages for personalization

Choose the right tone of voice and communicate in your chosen language. Language changes are easily configured directly within our platform.

Link customers back to your webstore

Create a fully branded delivery journey and leverage the opportunity to upsell by linking back to the tracking widget embedded on your website.

Pick the communication channel that best suits your business needs

Parcel Perform notification center with code snippet allowing full personalization

Decide how to update your customers

Depending on your product, clientele and delivery phases, notifications build a balanced channel strategy between Email and SMS.

Use webhooks for engagement

Enrich your channel mix with webhooks to develop web or app-based push notifications, where and when they are most helpful to your customers.

Optimize channel engagement

Continuously test various channels, notification triggers and messaging to analyse performance. Compare open, click and bounce rates.

Personalize and edit your notification content to delight your clients

Parcel Perform notification center showing a graph of total notifications sent through email, webhook and SMS channels

Use your existing HTML templates

Ensure continuity in your communication look & feel by using your existing HTML templates with our platform for post-purchase communication.

Adjust messaging for your campaigns

Our intuitive ‘what you see is what you get' editor allows you to quickly adapt and change any notification template in a heartbeat.

Choose from field placeholders

Personalize your message with more than 40 field placeholders to include your customer names, delivery updates, EDDs, and other necessary order information.

Flexibility in trigger configurations cater to different phases in the delivery journey

Parcel Perform Nespresso tracking page showing flexible options for delivery notification in a dropdown menu

Customize unlimited trigger options

Customize your brand’s individual delivery journey to best communicate the phases of delivery for different products

Trigger time-expiry notifications

Communicate even when no action or event has occurred by implementing time-expiry triggers. For example send a reminder SMS to your customers to pick-up a parcel from a parcel locker within 48 hours.

Compliance based triggers

Prevent the “awkward silence” during a breach of SLA with a carrier with compliance based triggers.

Increase checkout rate with accurate predictions

Convey an accurate date of arrival immediately when a customer checks out to elevate your notification strategy against competition.

Leverage our insights and triggers to connect into your existing systems

Parcel Perform connects with Klaviyo and other CRM systems

Integrate with all CRM systems

Connect our streamlined data and triggers to your existing CRM systems. Use this to send notifications or keep a copy of everything sent.

Fuel data warehouses by delivery data

Leverage our webhook triggers to keep stock of your delivery data in one centralized location.

Optimize internal workflows

Integrate our triggers update with your ticket management system to automatically create tickets for your internal teams to work on.

The right platform for all your teams

Customer Service Teams

Don’t let customers feel you don’t care about them after checkout. Anticipate customer needs and proactively communicate order delays and issues to keep them in the loop.

E-commerce Experts

Drive loyalty so your customers keep coming back. Engage and cross-sell to customers with personalized notifications that are triggered along the entire delivery journey.

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Discover what a successful notification strategy looks like.

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why we do what we do

3,000+ of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us

Damien Koh

VP of Operations for Love, Bonito

"Parcel Perform is our preferred partner as their leading software allows us the autonomy to work with various courier companies while providing a seamless tracking experience, even with international orders. This contributes to the overall customer experience, which we highly value."