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Parcel Perform's return process of a product

RETURNS | Returns Management Solution


RETURNS | Returns Management Solution


Reduce costs. Boost repeat purchases. Optimize efficiency. Drive sustainability efforts. Upgrade customer experience.

Calculate the return on investment (ROI) you could achieve with Parcel Perform

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less returns through rules-based automation
Customer service call center icon
less WISMR inquiries from customers
Customer lifetime value
revenue retention through incentives and exchanges
Parcel Perform returns dashboard showing configurable rules for e-commerce returns, across many carriers

Fully integrated returns management on one platform

Make returns your business advantage. Reduce costs, drive repeat purchases, and optimize the process end-to-end from a seamlessly integrated, branded delivery experience platform built for enterprises.
Configurable rules and automatic validation minimizes returns and losses from fraud and out-of-policy returns
Automated workflows reduce manual efforts and free up customer service teams
Gain insights to improve customer service and logistics processes
A single branded premium tracking page to track both outbound and returns shipments seamlessly
Manage your returns processes end-to-end
Parcel Perform's order tracking page showing a return request for a black bag being submitted, with a dropdown menu to select the reason for return.

Offer the returns experience that keeps customers coming back

A positive returns experience keeps your customers deeply invested in your brand. On top of that, a well-managed returns experience enables you to recapture revenue through incentives and refund alternatives.
Fully digitized returns process gives customers a seamless way to seek refunds
Make returns hassle-free with convenient options including drop-off locations, scheduled pick-ups, and in-store returns
Keep customers loyal and retain revenue with attractive alternatives like discounts, exchanges, or store credit
Accelerate the refunds process to eliminate WISMR (where is my return/refund) queries and facilitate repurchase
Give customers yet another reason to buy from you

The ultimate returns playbook

Get this comprehensive guide to creating a profitable
e-commerce returns experience for your business.

Parcel Perform's logistics intelligence dashboard showing returns reports with filtering functions to track the progress of an e-commerce return

Optimize returns efficiency with full visibility

A data-driven platform gives you full visibility into your returns process, helping you optimize logistics operations, improve customer service, and power precise forecasting for your warehouse operations.
Data integrations with all e-commerce operations platforms to continuously improve returns operations and save costs
Instant access to WISMR information so customer service teams can work more efficiently
Visibility on expected returns help improve forecasting capabilities of warehouse restocking and other operations
Make efficient returns a business differentiator
Parcel Perform e-commerce return confirmation message with a button to print the return QR code label and a parcel tracking map.

Achieve sustainability goals and lower your carbon footprint

Sustainability is more than just your carbon footprint. It is also about operating smarter, and more cost efficiently. With end-to-end returns, you can reduce waste and costs, while improving customer satisfaction.
Reduce paper waste with digital print-on-demand labels or QR codes
Prevent out-of-policy returns with automated approvals
Minimize carbon footprint, save on reverse-logistics costs, and keep customers happy by issuing refunds without returns for low-priced or damaged items
Eliminate inventory waste and overstocking with real-time data on returned items
Encourage eco-friendly returns options like in-store returns or drop-off points
Make returns sustainable and cost-effective

Key capabilities

Policy configuration icon

Dynamic policy configuration

Define policy rules by region, items, item value, or campaign tagging with simple guided configuration. Flexible and can be updated quickly to match market speed.

Returns tracking and notifications

Update customers on returns status in real-time. Proactively reach out via customers’ preferred channels, or keep internal teams informed.

Returns workflow automation

Process automation enables automatic approvals, rejections, or informed escalations. Accelerate refunds to reduce WISMR queries, recapture revenue, and prevent fraud.

Flexible returns shipping

Offer customers multiple returns shipping options, including 300,000+ drop-off locations. Enable convenient returns for customers, while lowering shipping costs for the business.

Branded self-service widget

Enable customers to initiate returns via a single embedded widget that reduces confusion through a unified look and feel. Eliminates the need for manual intervention.

Returns insights and dashboard

Analyze return reasons and frequently returned items, return rates and refund rates to improve the experience and product offerings.

Our enterprise-ready platform & services

secure and robust data

Scalable & Secure Platform

Globally scalable & available in 36+ languages. GDPR-compliant & ISO 27001 certified.

Configurable & Customizable

Built to match your business requirements and brand. Includes extensive configuration and customization options.

User & Account Management

Unlimited free users, advanced access and UI rights management. Nested accounts available for business units and markets.

Open Platform Concept

Connect with your Webshop, CRM, OMS, ERP, TMS, WMS, BI tool or any other system.

Limitless integrations

Limitless Integrations

1,045+ carriers integrated globally, with new carriers onboarded in 30 days.

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24h Customer Support

Dedicated KAM for fast onboarding and continuous support. Resolve technical and UX questions via live chat.

Join 3,000+ of the world's best brands & marketplaces

Parcel Perform Customer Nespresso
Parcel Perform Customer Nespresso Davide Costella
Davide Costella
Global Delivery Services Manager at Nespresso
"Parcel Perform has become our global track and trace solution. Thanks to their vast coverage of more than 1,045 global carriers and quick onboarding of additional ones, we have implemented track & trace deliveries in different Nespresso markets across all continents."
Parcel Perform Nespresso Global Customer
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Your hassle-free returns management begins here

Talk with us to build a seamless global returns experience today.

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