RETURNS | Returns Management Solution
every
return
counts.
RETURNS | Returns Management Solution
every
return
counts.
Calculate the return on investment (ROI) you could achieve with Parcel Perform
Contact usFully integrated returns management on one platform
Offer the returns experience that keeps customers coming back
The ultimate returns playbook
Get this comprehensive guide to creating a profitable
e-commerce returns experience for your business.
Optimize returns efficiency with full visibility
Achieve sustainability goals and lower your carbon footprint
Key capabilities
Dynamic policy configuration
Define policy rules by region, items, item value, or campaign tagging with simple guided configuration. Flexible and can be updated quickly to match market speed.
Returns tracking and notifications
Update customers on returns status in real-time. Proactively reach out via customers’ preferred channels, or keep internal teams informed.
Returns workflow automation
Process automation enables automatic approvals, rejections, or informed escalations. Accelerate refunds to reduce WISMR queries, recapture revenue, and prevent fraud.
Flexible returns shipping
Offer customers multiple returns shipping options, including 300,000+ drop-off locations. Enable convenient returns for customers, while lowering shipping costs for the business.
Branded self-service widget
Enable customers to initiate returns via a single embedded widget that reduces confusion through a unified look and feel. Eliminates the need for manual intervention.
Returns insights and dashboard
Analyze return reasons and frequently returned items, return rates and refund rates to improve the experience and product offerings.
Our enterprise-ready platform & services
Scalable & Secure Platform
Globally scalable & available in 36+ languages. GDPR-compliant & ISO 27001 certified.
Configurable & Customizable
Built to match your business requirements and brand. Includes extensive configuration and customization options.
User & Account Management
Unlimited free users, advanced access and UI rights management. Nested accounts available for business units and markets.
Open Platform Concept
Connect with your Webshop, CRM, OMS, ERP, TMS, WMS, BI tool or any other system.
Limitless Integrations
1,045+ carriers integrated globally, with new carriers onboarded in 30 days.
24h Customer Support
Dedicated KAM for fast onboarding and continuous support. Resolve technical and UX questions via live chat.
Join 3,000+ of the world's best brands & marketplaces
Learn more about Returns Management
Success beyond borders: A quick guide to master European e-commerce logistics
Feb 22, 2024
Adapt and thrive: An essential guide to US e-commerce logistics
Feb 21, 2024
Overcome these 6 barriers to maximize returns profits
Dec 14, 2023
Your hassle-free returns management begins here
Talk with us to build a seamless global returns experience today.