Parcel Perform returns process for a backpack.

RETURNS | Returns Management Solution

every
return
counts.

RETURNS | Returns Management Solution

every
return
counts.

Reduce costs. Boost repeat purchases. Optimize efficiency. Drive sustainability efforts. Upgrade customer experience.

Book a demo

Calculate the return on investment (ROI) you could achieve with Parcel Perform

less returns through rules-based automation

less WISMR inquiries from customers

50%

revenue retention through incentives and exchanges

Parcel Perform returns dashboard showing configurable rules for e-commerce returns, across many carriers

Fully integrated returns management on one platform

Make returns your business advantage. Reduce costs, drive repeat purchases, and optimize the process end-to-end from a seamlessly integrated, branded delivery experience platform built for enterprises.

Configurable rules and automatic validation minimizes returns and losses from fraud and out-of-policy returns

Automated workflows reduce manual efforts and free up customer service teams

Gain insights to improve customer service and logistics processes

Branded premium tracking page to track outbound and inbound shipments seamlessly

Manage your returns processes end-to-end

Parcel Perform's order tracking page showing a return request for a black bag being submitted, with a dropdown menu to select the reason for return.

Offer the returns experience that keeps customers coming back

A positive returns experience keeps your customers deeply invested in your brand. On top of that, a well-managed returns experience enables you to recapture revenue through incentives and refund alternatives.

Fully digitized returns process gives customers a seamless way to seek refunds

Keep customers loyal and retain revenue with attractive alternatives like discounts, exchanges, or store credit

Provide alternative return options including drop-off locations or in-store returns

Accelerate the refunds process to eliminate WISMR (where is my return/refund) queries and facilitate repurchase

Give customers yet another reason to buy from you

Watch our RETURNS webinar

Learn how to reduce the cost of returns to keep your e-commerce
business profitable and customer loyalty at an all-time high.

Watch now

Parcel Perform's logistics intelligence dashboard showing returns reports with filtering functions to track the progress of an e-commerce return

Optimize returns efficiency with full visibility

A data-driven platform gives you full visibility into your returns process, helping you optimize logistics operations, improve customer service, and power precise forecasting for your warehouse operations.

Data integrations with all e-commerce operations platforms to continuously improve returns operations and save costs

Instant access to WISMR information so customer service teams can work more efficiently

Visibility on expected returns help improve forecasting capabilities of warehouse restocking and other operations

Make efficient returns a business differentiator

Parcel Perform e-commerce return confirmation message with a button to print the return QR code label and a parcel tracking map.

Achieve sustainability goals and lower your carbon footprint

Sustainability is more than just your carbon footprint. It is also about operating smarter, and more cost efficiently. With end-to-end returns, you can reduce waste and costs, while improving customer satisfaction.

Reduce paper waste with digital print-on-demand labels or QR codes

Prevent sending of out-of-policy returns with automated approvals

Minimize carbon footprint, save on reverse-logistics costs, and keep customers happy by issuing refunds without returns for low-priced or damaged items

Eliminate inventory waste and overstocking with real-time data on returned items

Encourage environmentally-friendly returns options like in-store returns or drop-off points

Make returns sustainable and cost-effective

Key capabilities

Dynamic policy configuration

Define policy rules by region, items, item value, or campaign tagging with simple guided configuration. Flexible and can be updated quickly to match market speed.

Returns tracking and notifications

Update customers on returns status in real-time. Proactively reach out via customers’ preferred channels, or keep internal teams informed.

Returns workflow automation

Enable automatic approvals, rejections, or informed escalations. Accelerate refunds to reduce WISMR queries, recapture revenue, and reduce fraud.

Configurable shipping options

Offer customers multiple returns shipping options. Enables returns convenience for customers, while lowering shipping costs for the business.

Branded self-service widget

Enable customers to initiate returns via a single embedded widget that reduces confusion through a unified look and feel. Eliminates the need for manual intervention.

Returns insights and dashboard

Analyze return reasons and frequently returned items, return rates and refund rates to improve the experience and product offerings.

Our enterprise-ready platform & services

Scalable & Secure Platform

Globally scalable & available in 36+ languages across all time zones. GDPR-compliant & in ISO certification process.

Configurable & Customizable

Built to match your business requirements and brand. Includes extensive configuration and customization options.

User & Account Management

Unlimited free users, advanced access and UI rights management. Nested accounts available for business units and markets.

Open Platform Concept

Connect with your Webshop, CRM, OMS, ERP, TMS, WMS, BI tool or any other system.

Limitless Integrations

1,015+ carriers integrated globally, with new carriers onboarded in 30 days.

24/7 Customer Support

Dedicated KAM for fast onboarding and continuous support. Resolve technical and UX questions 24/7 via live chat.

Join 3,000+ of the world's best brands & marketplaces

Davide Costella

Global Delivery Services Manager at Nespresso

"Parcel Perform has become our global track and trace solution. Thanks to their vast coverage of more than 1,015 global carriers and quick onboarding of additional ones, we have implemented track & trace deliveries in different Nespresso markets across all continents."