RETURNS | Returns Management Solution

Hassle-free global returns experience

A simple solution that adopts an end-to-end approach for returns management and lets you focus on growing revenue. Easily manage returns requests while keeping your customers informed and engaged along the way.

Why you'll love it

Seamless returns processes globally

Easily integrate returns tracking with our 950+ carriers’ data and simplify returns management globally.

Reduce 'Where Is My Return' inquiries

Anticipate customer inquiries and delight them with real-time notifications on their order return status.

Drive repeat purchases and revenue

Build a branded returns experience with engagement opportunities that encourage customer repurchase.

A seamless forward delivery & returns management experience

Fully integrated returns management

End-to-end visibility
Full visibility on your outbound parcels - leverage all available data. We already have the existing tracking data with 950+ carriers.
Easy retail platform integration
Connect any webshop right away to promote flexible returns option at checkout - available globally in 30+ languages.

Connected & automated processes for easy real-time returns handling

Returns policy alignment
We take into consideration your rules for return duration, return cost coverage, eligible commodities, and refund options during the approval process.
Returns request collection
Simple login experience with a commodity and reason selector including replacement & exchange options.
Flexible Returns approval
Enable automatic approvals or case-wise decisions with documentary evidence from customers. Facilitate comments for exceptional returns, like damaged or lost items.

Convenient returns shipping options for label creation

On-demand label creation
Allow customers to create labels as and when they need with a few clicks to save costs.
Sustainable paperless option
Customers have the option to go paperless with no hassle of printing labels.
Assisted label creation
Customer service teams can create returns labels or arrange for carriers to send labels directly to your customer.

Branded forward & returns tracking experience

Linked and consistent experience
Integrate returns tracking in the branded tracking widget for on-demand updates within your webshop.
Personalized configurations
Configure the branded tracking page in 30+ local languages for different return locations.
Expectations management for refunds
Update the tracking widget to inform customers when they are eligible for refunds and when they can expect it.

Keep your customers and internal teams equally in the loop

Transparent notifications
Proactively share returns status with customers throughout the returns process to reduce WISMR inquiries.
Drive repeat purchase
Use notifications as engagement opportunities to turn a return into repurchase and recapture revenue.
Smart internal communication
Set up inbound pre-alerts for teams when products are being returned and out-for-delivery, per delivery warehouse.

Returns visibility for your operations

Enhance product offerings
Measure return ratios for orders and commodities.
Returns management performance
Measure returns per stage - requested, accepted, shipping, completed - by date lodged including completion funnel and attached timelines.
Capture customer feedback
Track customer satisfaction with the returns process after returns completion.

The right platform for all your teams

Logistics Leaders

Automate and streamline your returns tracking processes. Gain end-to-end visibility and measure returns management performance with ease.

Customer Service Teams

Customers appreciate transparent and timely notifications on their returns. Reduce WISMR inquiries by communicating accurate, real-time updates.

why we do what we do

2000 of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us

Parcel Perform Customer Nespresso
Parcel Perform Nespresso Global Customer
"Over more than two years of working with Parcel Perform, their solution has become our global track and trace solution. Thanks to their vast coverage of more than 950 carriers worldwide and quick onboarding of additional ones, we have implemented track & trace deliveries in different Nespresso markets across all continents."
Parcel Perform Customer Nespresso Davide Costella
Davide Costella
Global Delivery Services Manager at Nespresso

Discover our other products

Tracking Data Integration

TRACK

Seamlessly integrate tracking data to receive aggregated and normalized delivery events across 950+ carriers globally.

Branded Delivery Notifications

NOTIFY

Send your customers timely delivery updates with emails, SMS and webhooks to re-engage and build brand loyalty.

ENGAGE

Re-engage customers after checkout with a branded tracking widget integrated and personalised within your webshop.

Your hassle-free returns management begins here

Talk with us to build a seamless global returns experience today.

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