The Returns Solution for AI Commerce
Smart, automated returns that cut WISMR and fight fraud. The experience that keeps customers loyal and makes AI agents choose you every time.
TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE
Integrated Self-Service Returns & Warranty Claims That Matches the Shopping Experience
Level-up returns for a seamless, happy customer journey
- Reduce WISMR cost and minimize support burden with end-to-end automation
- Boost customer satisfaction with efficient, transparent processes and fast returns
- Wow customers with personalized returns tracking – fuss-free and quick to launch
Returns Policy Automation
Turn complex policies into a smooth process with automated returns approvals
Proactive Communication
Combine AI-supported best practice templates with 32+ triggers to power clear returns communications
Integrated Warranty Claims
Win loyalty with a simple and fast claims process embedded within your website
Efficient Reverse Logistics That Balances Cost and Convenience
Prioritize customer convenience and save on returns shipping costs with AI routing recommendations
- Find cost-optimal route across 500+ local and international returns services with AI
- Intuitive PUDO location search, clear return details, embedded maps – all via a single API
- Gain complete visibility into returns processing, from request to warehouse
Flexible Returns Options
Offer customers total convenience – drop-offs, in-store return, and home pick-ups
700,000+ Drop-Off Points
Make returns easy and affordable with our ever-expanding PUDO network
AI-Optimized Shipping Rules
Choose the best returns shipping routes at the lowest costs
Win-Win Revenue Recovery & AI Fraud Protection for You and Your Customers
Craft your revenue comeback with customer-first refund alternatives
- Turn customer churn and returns costs into repeat purchases and revenue gain
- Convert refunds into conversion opportunities with item exchanges and shop credits
- Protect your revenue and eliminate fraud worries with AI-driven fraud protection
AI-Driven Fraud Deterrence
Get alerted on fraudulent returns and automatically escalate return requests to support team
Seamless Exchanges
Impress with instant, hassle-free exchanges that are synced with your webstore
Transparent Returns Fee
Earn customer trust and minimize refund disputes with clear returns fee breakdown
Offer returns drop-off from all your carriers with a single PUDO API
Make every returns drop-off easy, affordable, and always convenient.
- Unlock returns savings for your business and customers
- Replace complex carrier integrations with a single API that connects you to 700,000+ locations
- Let customers choose from any drop-off point – a locker, gas station, or post office
Intuitive PUDO Location Search
Let customers search by postal code, location type, and even coordinates
Comprehensive PUDO Details
Make returns easy with embedded maps, operating hours, and clear drop-off instructions
Unified PUDO API
Access PUDO locations from all your carriers, via a single integration
Think Bigger on AI
E-commerce reality: You lose 90% of your time digging through the what, where, and why of your delivery experience issues. Make decisions now with Decision Intelligence as your AI Advantage.
AI Data Monitoring
Your 24/7 e-commerce data watch to flag disruptions and spot opportunities across the delivery experience.
Daily AI Summaries
Unlock intelligence without the data work. Gain new decision-ready insights about your e-commerce operations, every day.
AI Recommendations
Turn insights into action with prioritized next steps to fix issues, optimize workflows, and improve results - fast.
AI Performance Alerts
Zoom in on delivery performance metrics that matter the most. Stay ahead of breaches and dive deep with AI root cause analysis.
Out-of-the-box BI
Get a 360° view of your delivery experience with ready-to-use reports and real-time, configurable data dashboards.
AI Navigator
Your Parcel Perform AI guide to get routine tasks done fast. Take back time for more strategic priorities.
We Are Here to Support Your Returns Success
Onboarding Workshop
Create a best-fit returns strategy based on your unique business use cases
Customize Your Experience
We configure returns tracking and policy automation exactly to your needs
Test, Go-Live, Optimize
A dedicated team that provides end-to-end testing, hyper-monitoring, and fine-tuning
Join 3,000+ of the World's Best Brands & Marketplaces
Global Delivery Services Manager
Products
AI Commerce Visibility
Turn your Brand, Product, Channel, and Delivery Trust Signals into #1 AI Commerce recommendations.
AI Decision Intelligence
No more data-digging. Get decision-ready insights on your post-purchase, checkout, returns, and logistics.
Post-Purchase Experience
Less WISMO, more happy customers. Seamless tracking, smarter upsells, and precise SLA control.
Checkout Experience
Drive checkout confidence & conversions. Delivery on your promise with the best AI_predicted EDD & tailored A/B tests.
Logistics Experience
Logistics control for big savings. Deliver with the best carriers, manage bookings, and audit costs - all in one.
Returns Experience
Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty.
Win your customers back with the Parcel Perform Returns Experience
Partner with us for an AI-powered revenue retention and customer-first returns revolution
Frequently Asked Questions
What is Returns Experience and how does it work?
Returns Experience streamlines your returns process to better retain revenue while reducing costs. It includes self-service returns integrated into your website, policy automation, and refund alternatives such as exchanges. We support all convenient returns options across major carriers and 700,000+ drop-off points.
How is Returns Experience different from other returns management solution?
Returns Experience seamlessly integrates returns with your post-purchase processes and leverages the same logistics data foundation as forward delivery for a consistent customer experience. This deep integration provides valuable insights to monitor warehouse inventory, reduce returns, and retain customers.
Can the Returns Experience support exchanges?
Yes! Returns Experience makes exchanges easy for customers and efficient for you by supporting the integration of our data with your inventory management systems. Additionally, we support refund alternatives such as gift cards and store credits to boost revenue retention.
Can I use Returns Experience for warranty claims?
Yes! Through Returns Experience, you can provide self-service warranty claims directly from your website. Our solution adapts to your specific warranty policies, automating the process for customers and your team - whether that's item repair, replacement, or refund.
Does AI Decision Intelligence offer predictive capabilities?
Absolutely. Making predictive e-commerce decisions is a cornerstone of our AI Decision Intelligence. It equips your business with predictive control solutions by helping anticipate potential delivery delays through analysis of historical and real-time data, forecasting issues before they escalate, and informing optimal carrier selections based on performance trends and reliability metrics, thus enhancing your overall logistics foresight.
Can AI Decision Intelligence integrate with my existing systems?
Parcel Perform's platform, which houses our AI Decision Intelligence capabilities, is engineered for seamless integration across your tech stack. It connects with your existing e-commerce platforms, warehouse management systems (WMS), transport management systems (TMS), and ERPs. This creates a unified data view, ensuring our AI delivery intelligence can leverage comprehensive information for the most accurate insights and optimal performance recommendations.