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A dark blue and purple abstract background with the Parcel Perform logo in white at the top right. The text 'THINK BIGGER ON Ai' is prominent in large white capital letters. The 'A' and 'i' in 'Ai' are stylized with interconnected nodes, resembling a neural network. Abstract glowing star-like shapes and a large orb are in the background. This image accompanies an article announcing Parcel Perform's new AI Decision Intelligence platform, designed to help e-commerce businesses enhance their delivery experience and succeed in the era of AI Commerce by achieving operational excellence and building consumer trust.

Machine Learning & AI

Customer Experience

AI Commerce Demands Action: Parcel Perform’s AI Decision Intelligence Redefines E-commerce Delivery Ex...

Parcel Perform's AI Decision Intelligence: Your key to superior e-commerce delivery in the new era of AI Commerce.

May 22, 2025

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Image Description for Visually Impaired Individuals: This is a conceptual illustration symbolizing AI-driven logistics and e-commerce optimization. At the center is a prominent, vibrant orb, glowing with blue, purple, and teal hues, adorned with white sparkles, representing a core AI or decision intelligence engine. Several stylized icons surround this central orb, connected by faint dotted lines, suggesting an integrated system: To the left of the orb is a light teal, simplified street map with a darker teal location pin dropped on it, and a light blue line indicating a route, symbolizing location tracking and delivery logistics. Above the orb, a progress bar with three completed blue checkmarks and one outlined, incomplete checkmark indicates stages of a process or journey, likely representing delivery milestones and reliability. To the right of the orb, a simple calendar icon with one day highlighted in blue signifies scheduling, and specifically, Estimated Delivery Dates (EDD). Below and to the right of the central orb, a magnifying glass icon hovers over a small bar chart. Inside the magnifying glass, a lightbulb icon is visible, representing analytics, insights, proactive data monitoring, and optimization. Small, abstract triangular shapes are in the top left and bottom right corners, acting as subtle background design elements. The overall impression is clean, modern, and technological, visually conveying how a central AI intelligence connects and processes various data points (location, scheduling, progress, analytics) to achieve an optimized outcome, directly relating to the article's theme of using AI and decision intelligence for accurate delivery predictions in e-commerce. Summary of the Article: The article emphasizes the critical role of accurate Estimated Delivery Dates (EDDs) in e-commerce, particularly as businesses move into the "AI Commerce" era where AI shopping assistants will heavily influence consumer decisions by prioritizing reliability and transparency. It argues that inaccurate EDDs and delivery delays lead to significant problems: High cart abandonment: Uncertainty about delivery times causes shoppers to leave. Eroded customer loyalty: Repeated failure to meet delivery promises damages trust. Increased customer anxiety and WISMO inquiries: Lack of clear updates leads to costly "Where Is My Order?" queries. Damaged brand reputation: Negative experiences impact future sales and how AI agents perceive the brand. Traditional delivery prediction methods often fail due to data silos, basic carrier estimates, static calculation rules, and a lack of proactive insight. The article proposes that Predictive Logistics AI, powered by robust "AI Decision Intelligence" (like Parcel Perform's platform), is the solution. This approach involves: Harmonizing Data: Integrating messy, disparate data from carriers, sales channels, and warehouse systems into a clean, standardized, and actionable asset. Advanced AI Analysis: Using this data, AI models learn from historical performance, real-time events, and industry benchmarks to identify complex patterns and adapt dynamically. This AI-driven approach improves key e-commerce moments: Accurate AI EDDs at Checkout: Provides reliable, ambitious yet achievable, and dynamic delivery dates, reducing cart abandonment and increasing conversions. This enhances "AI-visibility" as AI agents favor businesses with dependable delivery. Proactive Issue Resolution: AI anticipates potential delays, intelligently selects carriers based on real-time reliability, automates issue detection (like customs holds), and aids in root cause analysis. This minimizes disruptions and WISMO inquiries. The article concludes that embracing Predictive Logistics AI and AI Decision Intelligence is essential for e-commerce businesses to deliver on promises, reduce customer anxiety, optimize conversions, build loyalty, and ultimately thrive in the AI Commerce era by ensuring their operations are transparent, reliable, and AI-visible.
Machine Learning & AI
Customer Experience

How Predictive AI and Decision Intelligence Improve E-commerce EDD Accuracy for the AI Commerce Era

Predictive AI EDDs: Maximize conversions, cut cart abandonment & WISMO. Achieve total trust for AI Commerce success now!

May 21, 2025

This image contains Parcel Perform's branding elements. It has the name, logo, and tagline, which is pushing beyond post-purchase. It has a futuristic look, with dots that represent stars in space. The theme is looking towards the future.
Press

Parcel Perform Advances E-commerce Delivery with New AI-Powered Platform, Pushing Beyond Post-Purchase

Parcel Perform launches AI-powered e-commerce platform that goes beyond traditional post-purchase experiences.

Jun 04, 2024

Parcel Perform ANALYZE Report on Transit Time with various charts that deep dives into carrier's lat-mile delivery performance
Product
Supply Chain

Transit Time Analysis for Last-Mile Optimization (Pro Tips + 5 Example Charts)

Dealing with slow delivery? Get insights from the Transit Time Report to cut costs & delight customers.

Oct 08, 2023

Parcel Monitor just launched world's first global carrier database. This image comprises screenshots of the new product. E-commerce logistics leaders can use this database to compare carrier performance and effectiveness, and make data-driven decisions to find the right partner.
Press
Supply Chain

Parcel Monitor unveils global database of e-commerce logistics carriers to enhance market visibility

Parcel Monitor, Parcel Perform's data and research arm, recently launched a global carrier database. Read more here!

Oct 04, 2023

Parcel Perform ANALYZE Report on Carrier Performance with various charts that help compare and assess carriers' delivery KPIs
Product
Supply Chain

Shipping Carrier Performance: Compare Last-Mile KPIs with Real-Time Logistics Data

Drive improvements in your last mile delivery KPI. Learn how to analyze carrier performance with data-driven strategies.

Sep 28, 2023

Parcel Perform ANALYZE Report on Overview of Issues with various charts that help you identify and resolve shipment issues.
Product
Supply Chain

Overview of Issues: The logistics intelligence that helps identify and resolve shipment issues

Having a clear overview of shipment issues directly impacts customer satisfaction. Here's how.

Sep 20, 2023

Parcel Perform's leading data and delivery experience platform is a turnkey solution that helps merchants, retailers, and brands improve the post-purchase or post-checkout experience. The article introduces a best-practice report as well as breaks down the key chart needed for quick easy shipment volume analysis, titled "Overview of Shipment". The image shows a preview of what the report and chart look like on the Parcel Perform platform.
Product
Supply Chain

Overview of Shipments: The logistics report for quick and easy shipment volume analysis

The logistics report you need: comprehensive shipment data analysis that gives accurate insights into logistics process

Jul 30, 2023

Product

Marketing at Warp Speed: How Email Templates Can Help Your Brand Achieve More

With our notification templates, create and customize delivery emails in a few clicks to supercharge marketing efforts.

Jan 11, 2023

Parcel Perform Real-time HTML editor preview
Product

The real-time HTML editor for custom delivery notifications just got better

Seamlessly design, create and preview high-performance delivery notification emails with an improved custom HTML editor.

Oct 07, 2022

Discover how Parcel Perform can transform your e-commerce business.

Turn your e-commerce delivery process into a competitive advantage.

Book a demo
Product
Product FAQ

E-commerce Order Tracking Page Optimization: A Guide to Increased Engagement

Create a high-performing order tracking page to boost e-commerce loyalty. This guide shares key features and strategies.

Sep 21, 2022

Product

Collect ratings across the delivery journey

Received poor feedback? Use ratings to understand customer sentiment and gain feedback to drive improvements.

Aug 25, 2022

Shopify and Klaviyo integration on Parcel Perform
Data & Integrations

Parcel Perform x Shopify x Klaviyo: A winning combination for DTC

DTC brands succeed because of their great product. But how do you satisfy customers used to an Amazon-style experience?

Aug 24, 2022

Advanced-notifications-with-time-based-triggers
Product

How to advance your delivery notifications with Time-based Triggers

47% consumers say they won’t re-order from a brand with poor delivery notifications. Leverage smart time-based triggers.

Jun 27, 2022

Customer Experience
Product

The Estimated Delivery Date: Update Your Customers With Notifications

How can communicating the EDD boost customer satisfaction and increase checkout conversion rates?

Jul 26, 2021

Klaviyo and Parcel Perform integration
Data & Integrations
Notify

Parcel Perform x Klaviyo Integration: Build Automated Delivery Notifications

Parcel Perform now integrates with Klaviyo to enable automation of your post-purchase flows.

Jun 16, 2021

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