Singapore, Berlin, Austin, 4 June 2024 – Parcel Perform, the leading Data & Delivery Experience Platform, proudly announces a transformative upgrade to its suite of e-commerce solutions, driven by cutting-edge data science and artificial intelligence (AI).  This evolution empowers businesses to break free from traditional post-purchase experience boundaries, optimizing the entire customer journey with unprecedented precision.

This comprehensive enhancement reinforces Parcel Perform's unwavering commitment to data-driven excellence, ensuring unparalleled customer experiences and operational efficiency at every stage of the e-commerce delivery lifecycle. From checkout to delivery, returns, logistics execution, and beyond, the platform stands as a testament to AI's transformative power in modern e-commerce.

“We're excited to push beyond the limits of traditional post-purchase solutions,” said Arne Jeroschewski, CEO of Parcel Perform. “Our customers confirm that they need holistic solutions to effectively achieve their business goals. Our platform evolution delivers the powerful tools and insights they need across key stages of the e-commerce experience.”

The key pillars of the Parcel Perform Platform are:

• Post-Purchase Experience: While 80% of online shopping customers enjoy smooth deliveries, the 20% that go wrong have a disproportionately high impact on e-commerce businesses. Parcel Perform's seamless post-purchase solution provides unmatched clarity into every order's journey with industry-leading AI-powered data harmonization. Proactive notifications reduce customer inquiries, while a fully integrated, branded tracking page creates upselling opportunities. The result? Higher customer satisfaction, a lighter workload for internal support teams, and a significant boost to the bottom line.

• Checkout Experience: Parcel Perform empowers merchants to unlock the power of estimated delivery dates (EDD) for boosted conversion rates. A seamless checkout experience with crystal-clear EDDs drives revenue. Its single widget, fueled by Parcel Perform’s proprietary merchant-tailored AI model and industry-wide carrier and topography data ensures EDD accuracy. Data-driven insights empower merchants to optimize their checkout process and shipping options. Reliable EDD updates enhance the customer experience, leading to supercharged conversion rates and eliminating a key point of hesitation that drives revenue growth.

• Returns Experience: Outdated returns processes challenge e-commerce businesses, draining profits, frustrating customers, and hindering growth. The company states that its integrated, self-service returns solution streamlines the process with configurable shipping options, offering full visibility and maintaining the brand experience. Automation, powered by AI-driven fraud detection, enhances approvals, fraud detection, and flexible refund options, while data-driven returns insights empower merchants to optimize their shipping strategies. With Parcel Perform, e-commerce businesses can effortlessly transform returns from a costly nuisance into a loyalty-building competitive advantage.

• Logistics Experience: Rigid, outdated reverse logistics systems lead to costly manual processes, limited shipping options, and complex invoice reconciliation. Parcel Perform offers merchants access to over 1200+ carrier services (including label creation) via its multi-carrier shipping execution. This capability is supported by AI-powered routing assistance to ensure a streamlined solution that optimizes each shipment based on cost, speed, and sustainability preferences to ensure the best possible delivery experiences. We facilitate lightning-fast onboarding for new carriers and markets, automate cost audits to eliminate overcharges, and free merchants to focus on growth, not logistics headaches.

• E-Commerce Co-Pilot: Businesses struggle to unlock the revenue and customer loyalty potential trapped in their operations. With a focus on redefining business management, the Co-Pilot harnesses the power of tailored data and AI to supercharge decision intelligence in a competitive industry. Users can set and track company-wide performance aspirations throughout the order cycle. Additionally, Co-Pilot offers peace-of-mind monitoring and alerts, swiftly addressing emerging issues with an AI-driven control tower. Its turnkey business intelligence, delivers an industry-tailored BI solution for enhanced decision-making through intuitive dashboards, providing a comprehensive 360° view of all harmonized post-purchase data. 

"Today's e-commerce businesses don't simply fulfill orders; they are challenged by delivering on promises while managing costs in a fiercely competitive environment. Parcel Perform's data-driven, AI-powered platform empowers them not only to fulfill those promises but also to embed excellence into every facet of the journey, extending far beyond the mere post-purchase experience,” adds Jeroschewski.

"We see data as the lifeblood of the modern e-commerce operation," says Jeroschewski. "By harnessing the power of AI and machine learning, we're transforming raw data into actionable intelligence and measurable outcomes. 

“This empowers businesses to proactively address challenges, uncover growth opportunities, and create exceptional customer experiences, ultimately driving increased revenue and a stronger bottom line," says Jeroschewski.

About Parcel PerformParcel Perform is the next-generation E-Commerce Data & Delivery Experience Platform that pushes beyond traditional post-purchase boundaries. We empower businesses to streamline every stage of the e-commerce journey, from checkout to delivery and beyond, including returns, logistics operations, and data-driven management.

Built on the industry's most comprehensive data foundation, our AI-driven platform eliminates data silos, ensuring the insights and agility e-commerce businesses need to adapt and thrive. We offer end-to-end solutions with a future-proof approach, guiding businesses along a best-practice path for rapid time-to-value and long-term success. 

Our global reach and extensive carrier network make us the ideal partner to fuel growth for ambitious e-commerce businesses, marketplaces, and top-tier 3PLs worldwide, such as Nespresso, Shopify, Zalando, Puma, Wayfair, Geodis, and Overhaul.