In e-commerce, excellent customer service can equate to more revenue. However, the biggest challenge for customer service teams is getting the right information to answer WISMO (where is my order) inquiries, which make up 80% of customer service calls. With transparency into the delivery process, your teams will be able to take the customer buying experience to the next level through proactive and automated dialogue around order and shipment details. Download this e-book to learn how your customer service teams can:

• Increase checkout rates by 10% through with hyper-accurate estimated delivery dates (EDD)

• Proactively inform customers on their parcel delivery status with real-time tracking data and engaging notifications

• Reduce WISMO and WISMR inquiries by managing all delivery and returns through a single platform