E-book: Building Blocks of a Perfect Delivery Experience for Customer Service Teams

Building Blocks of a Perfect Delivery Experience for Customer Service Teams

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Supercharge your customer service teams with logistics data.

Parcel Perform lets users Analyze logistics tracking data to derive actionable insights. Image is abstract, and depicts a person customizing reports with various charts to get insights that can help improve e-commerce businesses. 

4 Logistics Reports to Make Sense of Your Logistics Data

Supply Chain

Ecommerce checkout platform showing accurate estimated delivery dates

Mastering Checkout: How accurate delivery estimates drive e-commerce conversions

Machine Learning & AI

Customer Experience

From pain point to profit center: Rethinking e-commerce returns

Crafting Exceptional Post-Purchase Experiences for E-Commerce Success

Beyond the Sale: Crafting Exceptional Post-Purchase Experiences for E-Commerce Success

This image contains Parcel Perform's branding elements. It has the name, logo, and tagline, which is pushing beyond post-purchase. It has a futuristic look, with dots that represent stars in space. The theme is looking towards the future.  

Parcel Perform Advances E-commerce Delivery with New AI-Powered Platform, Pushing Beyond Post-Purchase

Press

This is an abstract image with icons that represent Parcel Perform's product framework, which comprises 5 key experiences. There's the post-purchase experience, checkout experience, returns experience, logistics experience, and e-commerce co-pilot. Each experience fills in a gap in a merchant's deliver experience. But together, they provide e-commerce businesses a way to provide customers with the best possible, seamless post-purchase experience. They also provide e-commerce merchants a streamlined and seamless way to fully manage their logistics operations, and business too. The image contains depictions of trucks, maps, shopping carts, and boxes that illustrate the delivery or post-purchase journey that an e-commerce shopper goes through when buying from an e-commerce business. 

Elevate your e-commerce game: 5 key experiences to master

Data & Integrations

The image is an abstract image that displays the basic elements that comprises a delivery process. We have trucks, an online shopper, self-service order tracking window and shopping cards, delivery experience ratings, and the Parcel Perform logo. The topic is why merchants should use a single platform to fully manage their e-commerce logistics operations. Because a single platform has the data, and the tools necessary to oversee the entire frontend and backend process of post-purchase experience, or as Parcel Perform would like to call it, the delivery experience. 

The delivery advantage: How a single platform can supercharge your e-commerce business

This is the header image for a blog post. Topic is EU, European e-commerce logistics. Post provides insights and data into the EU or European e-commerce logistics market. It also provides advice on how to leverage data to prepare an e-commerce business for future challenges and opportunities. Image is an abstract design that includes a shopping cart, charts, and the national flags of Belgium, Norway, Netherlands, France, United Kingdom, and Germany.  

Success beyond borders: A quick guide to master European e-commerce logistics

This is the header image for a blog post. Topic is US e-commerce logistics. Post provides insights and data into the US e-commerce logistics market. It also provides advice on how to leverage data to prepare an e-commerce business for future challenges and opportunities. Image is an abstract design that includes a shopping cart, charts, and the USA flag.  

Adapt and thrive: An essential guide to US e-commerce logistics

Blog post is on multi-carrier tracking. Image displays some charts in a dashboard. It shows that a single source of data and truth can help e-commerce businesses, merchants, retailers track all shipments from multiple carriers easily from a single dashboard. 

Eliminate shipping blind spots with multi-carrier tracking for e-commerce businesses

Image is for blog post explaining what first-mile and last-mile means in the delivery process. Image depicts people packing orders into boxes, and a truck delivering these boxes to the end-consumer, ultimately resulting in a 5 star review of the delivery experience. 

E-commerce logistics success: Navigating the first-mile and last-mile 

Header image for blog post- Demystifying pre-shipment: What it means for your e-commerce business. Image depicts shelves and people with boxes in a warehouse, preparing orders for delivery. 

Demystifying pre-shipment: What it means for your e-commerce business

Woman sitting on couch thinking about her RETURNS experience. A good returns experience is powered by Parcel Perform's returns module, and takes into consideration all elements like policy configuration, self-service returns initiation, shipping convenience, tracking the actual return, analytics. Returns can be profitable, but e-commerce businesses need to get it right. 

From hassle to profit: The blueprint of a seamless returns flow

Product

6 steps to get your Peak Season planning back on track

This image is for a blog post about notifications strategy. The blog post talks about the top 10 most effective post-purchase email notifications that an e-commerce business can send to its customers. The image comprises sample email notifications with an e-commerce business's brand colors and design. 

Parcel Perform: Key elements of a post-checkout notifications strategy

Blog header image for blog post that educates merchants about the "why" and "how" of having a customizable premium tracking page, one of Parcel Perform's flagship features and capabilities. The image shows a mockup of what a premium tracking page actually looks like. Some key areas are also highlighted to give the reader a sense of the important elements that comprise a premium tracking page enabled by Parcel Perform.  

Customize your post-checkout order tracking page to make it a customer experience powerhouse

This image depicts the cycle that a customer goes through post-purchase. If the customer has a good e-commerce shopping experience, they will come back to shop with the business again. This is the Parcel Perform approach to e-commerce customers' post-purchase journeys. The image is an abstract image that shows a person shopping at on online store via their mobile, and other elements show each touchpoint the customer will go through after they purchase. Elements include RATE, revenue and profit, unboxing, returns, customer satisfaction and price tags (shopping). 

Why you should start mapping the customers’ post-purchase journey

Image is for a blog post talking about post-checkout or post-purchase engagement. The image is an abstract containing multiple elements of the Parcel Perform platform that merchants, brands, retailers, marketplaces, can use to improve the customer experience, and boost customer engagement. The image contains elements that represent our RATE, NOTIFY module, and shows that it can improve customer sentiment towards brands who use our parcel tracking platform. 

Improve post-checkout engagement to boost your e-commerce business

Parcel Perform's shipment tracking capabilities gives merchants the data needed to analyze post-purchase behaviour. This image is an abstract image that shows a human being interacting with an e-commerce shop on mobile. Other elements include RATE and emotional graphics to signify how the person feels about their interaction with the online store. 

How to boost customer loyalty with post-checkout behavior analysis

Parcel Perform's leading data and delivery experience platform is a turnkey solution that helps merchants, retailers, and brands improve the post-purchase or post-checkout experience. The post shares tips and best practices that you can use to improve your customer's post-purchase evaluation. 

5 ways to improve your customer's post-checkout evaluation and drive repeat sales

Parcel Perform's ENGAGE and NOTIFY modules are powerful tools that help merchants upsell and cross sell when engaging end-consumers during the post checkout phase. This image illustrates that with a pictures of the Parcel Perform tracking page with status updates, delivery experience ratings, and line items feature that depicts the products that the consumer has purchased.  

Use post-checkout updates to improve your e-commerce upselling and cross-selling

Image is for blog post which talks about how e-commerce can reduce e-commerce costs. There are five tips in the post, which touch on topics like marketing, returns, logistics operations, customer service and customer satisfaction. Image here is an abstract image that depicts a person using scissors to cut the "cost" word, and some parcels with emoticons that represent happy customers. 

5 essential tips that reduce your e-commerce business costs

AI-driven EDD makes the customer's delivery experience much better. Image is an abstract depicting a woman shopping online and receiving an accurate estimated delivery both before and after she checks out or finishes the transaction. Image also includes illustration of a mobile phone with delivery progress and desktop calendar with delivery date marked out. 

AI-driven EDDs: Making the delivery experience even more seamless and reliable

Boost your conversion rates: How to resolve cart abandonment with AI

The significance of accurate delivery promises in today's e-commerce market

The future of e-commerce returns: Emerging trends and technologies

Phone screen mockup of the checkout experience on Mister Spex's website. 

Customer Success Story: How a 360-degree view of logistics performance transformed Mister Spex’s business operations

Leverage AI-driven EDD to lower costs

Parcel Perform's predict feature can provide high accuracy on delivery date or order arrival date. The abstract image depicts a delivery man delivering orders, and a calendar to show accurate arrival date or EDD.  

Unlock next generation delivery updates with AI-driven date-of-arrival predictions

Parcel Perform's digital returns solution enables e-commerce businesses to streamline, automate, and manage returns. It makes the returns process simple and easy for internal logistics and customer service teams, and customers. The abstract image shows a screenshot of the transition of our premium tracking page from delivery tracking to returns tracking. 

Product FAQ: How Parcel Perform simplifies your end-to-end e-commerce returns

Image depicts some boxes that represent returns. There're also illustrated mockups of the perfect returns experience on a mobile display, and a browser display. It's an image to help reader understand how Parcel Perform's returns solution can help merchants offer the perfect returns experience for their customers. 

Designing and implementing the perfect returns experience

Abstract graphic depicting human with a box. Topic is on how sustainability and cost savings can come together in Parcel Perform's RETURNS module. Returns module is integrated into the Parcel Perform data and delivery experience platform. 

Sustainability and cost savings: The two sides of e-commerce returns

Parcel Perform can help with returns strategy. Abstract image with box, returns logo. Strategy includes multiple elements like delivery, speed, notifications, returns policy configuration. 

5 key considerations of an effective returns strategy

Consumer Preferences in Southeast Asia Report: Learnings for E-commerce merchants

Parcel Perform's premium tracking page, a tracking widget embedded into a brand's website. It also displays items that are being sent in a single order. Each time a customer checks the delivery status, they can also see the items they ordered. 

What did I purchase? Display shipment items along the delivery journey

Parcel Perform's RATE feature helps e-commerce business figure out what customers want, and areas for improvement. Image shows abstract image of woman pointing at a star, and rating her delivery experience with notifications. 

E-commerce order tracking experience: From good to excellent

What your teams can do to ensure a seamless post-purchase experience

Nail the customer experience with real-time delivery visibility

How to build a customer-centric business model for sustained growth 

Tackling WISMO requests: Essential customer service tips

Customer receiving box from delivery man customer loyalty parcel perform 

Building customer loyalty for DTC businesses in the post-pandemic age

Learn more about the delivery experience

See our platform in action.

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CHECKOUT

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POST-PURCHASE

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RETURNS

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LOGISTICS

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E-COMMERCE CO-PILOT

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Turn your delivery experience into a revenue-generating machine.

Accelerate e-commerce growth with Parcel Perform ebook

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E-books | Customer Service Teams

Building Blocks of a Perfect Delivery Experience for Customer Service Teams

E-books | Customer Service Teams

Building Blocks of a Perfect Delivery Experience for Customer Service Teams

Supercharge your customer service teams with logistics data.

Learn more about the delivery experience

See our platform in action.