CARE | Customer Service Toolkit
Complete order & shipment visibility in one intuitive platform
CARE | Customer Service Toolkit
Complete order & shipment visibility in one intuitive platform
Equip your customer service team to answer customer inquiries efficiently and be proactive when issues arrive. Leverage our intuitive shipment overview and details to aggregate all shipment, order and customer updates in real-time.
Why you'll love it
Retrieve shipment details across all your carriers
Swiftly access tracking data across your multiple carriers with our network of 1,045+ carriers.
Make proactive service your competitive advantage
Provide proactive customer service with all shipment updates and all order and delivery details in a consolidated view.
Facilitate workflows for efficient issue resolution
Build custom workflows and bookmarks to identify and resolve shipment issues quickly.
Enable exemplary customer service with all data at hand
Look up delivery details and answer customer inquiries instantly
Flexible shipment search
Easily search for a shipment promptly with order ID, tracking number, customer email, or any other parameter.
View end-to-end order journey
Add order events to get visibility of every event starting from order creation to estimated date of delivery and final proof of delivery.
Available in 30+ languages
Personalize your Customer Service experience by providing updates in over 30 languages and always in the correct timezone.
Build custom shipment overviews to scale operations
Serve customers globally
View shipments across all your carriers and timezones. Get shipping events in over 30 languages to ensure accurate information flow.
Fully customizable interface
Leverage 80+ fields and columns to customize and bookmark standard reports to instantly view carriers or shipments for regular monitoring.
Manage user access rights
Configure role-based permissions to give team members the right access to shipment data and tags.
Set up workflows for smart customer service
Categorize shipments with tags
Use tags to group bulk or single shipments to build follow up lists, mark special consideration orders or capture customer feedback for easy filtering later.
Filter shipments for detailed views
Use 50+ filters to view shipments based on date, delivery status, carrier, tags assigned, issues, origin & destination, sales channel, payment type and many more.
Attach documents and notes
Add internal notes on customer interactions for knowledge sharing and personalization, to ensure your customers never have to repeat themselves.
Get our quick start guide!
Building blocks of a perfect delivery experience
for customer service teams.
Proactively reduce WISMO inquiries
Immediately spot delivery issues
Set bookmarks to filter for any current delivery issue and view them at first glance - get an intuitive list when the address is wrong, payment is missing or the carrier runs into a transport delay.
Discover the cause of delivery issues
Drill down on shipments with different issue types across current or past issues to analyze order, shipment, and customer-related details to discover patterns in delivery issues.
Retrigger tracking notifications
View and retrigger tracking notifications and assist new customers to subscribe for future alerts.
Enhanced internal processes with actionable insights
Share and collaborate
Share your bookmarked dashboards easily among teams for further collaboration, investigations, and reporting on delivery performance.
Bulk export shipment lists
Bulk export shipment lists in CSV or XLXS formats to share between business units or with carriers to facilitate invoicing and procurement reconciliation processes.
Automatic report generation
Schedule automatic report generation at chosen time intervals to provide convenient, real-time updates.
Integrated customer management in one unified place
Connect with your systems
Connect your existing ticket management system to feed real-time shipment updates using our powerful integration options.
Construct a unified view
Connect with tools like Zendesk, Salesforce ServiceCloud and Freshdesk to create one unified view of your customer shipments.
why we do what we do
3,000+ of the world's best brands, marketplaces, carriers and B2B shippers chose to work with us
Karsten Fellbaum
Head of Supply Chain at Mister Spex
"Our Customer Service and Ops team has full visibility into the parcel journey. We can easily filter shipments based on different parameters like recipient name, order ID or tracking status. The various platform functionalities have helped us respond efficiently to customer queries."
Discover our other products
TRACK
Seamlessly integrate tracking data to receive aggregated and normalized delivery events across 1,045+ carriers globally.
NOTIFY
Send your customers timely delivery updates with emails, SMS and webhooks to re-engage and build brand loyalty.
ANALYZE
Single source of truth for all your carrier performance to identify inefficiencies and opportunities across the delivery journey.
Your customer-first delivery experience begins here
Talk with us to build a better customer service solution.