On-demand Webinar
SNOCKS: How the DTC brand nailed the post-checkout experience with Parcel Perform
On-demand Webinar
SNOCKS: How the DTC brand nailed the post-checkout experience with Parcel Perform
Discover how the DTC brand SNOCKS managed to drive customer engagement and brand loyalty by creating an excellent end-to-end delivery experience.
SNOCKS was launched in 2016 and has since grown from an Amazon socks retailer to a multi-million dollar direct-to-consumer brand, offering a myriad of basic apparels. They have since pivoted to Shopify, which accounts for over 70% of their online sales. With a demanding target audience and ambitious growth plans, providing an outstanding end-to-end customer experience became a crucial strategy to drive brand loyalty for SNOCKS. A cornerstone of this strategy was focusing on the most emotional part of the shopping experience - the customer’s anticipation of receiving the order. To promote both a high customer engagement, specifically during the delivery journey and streamlined logistics operations, they partnered with Parcel Perform. Watch the webinar to learn from Johannes Kliesch, Co-Founder & CEO of SNOCKS, and Dana von der Heide, Co-Founder & CCO of Parcel Perform.
Speakers:
Key takeaways
How to scale a modern DTC brand and promote growth, both vertically and regionally?
What it takes to master the delivery experience with multiple Shopify and Klaviyo accounts?
Why advanced post-checkout communication strategies have become more important than ever?