Global customer reactions to the Parcel Perform platform

Providing solutions for brands, marketplaces, and fulfilment providers from North America to Europe and even Southeast Asia, we are proud to have positioned ourselves as the solution-oriented, customer-first business model that we are today. Hear from our network of excited customers who give their thoughts on our recent growth.

1. Nespresso

Nespresso is a Swiss-based global coffee brand and a global Partner of Parcel Perform.

"With the help of their streamlined data in 36 languages and sophisticated product suite, we are creating excellent post-purchase experiences. At the same time, we’re also getting real insights into actual carrier Service Level compliance which helps us drive continuous improvement and better rates."

- Davide Costella, Global Delivery Services Manager at Nespresso

Davide Costella, Global Delivery Services Manager at Nespresso, said, "Over more than two years of working with Parcel Perform, their solution has become our global track and trace solution. Thanks to their vast coverage of more than 900 carriers worldwide and quick onboarding of additional ones, we have implemented track & trace deliveries in different Nespresso markets across all continents.

With the help of their streamlined data in over 36 languages and sophisticated product suite, we were able to create excellent post-purchase experiences. At the same time, we’re also getting real insights into actual carrier Service Level compliance which helps us drive continuous improvement and better rates.

Tracking assistance is amongst the top reasons for customers to call our customer relationship center. And in some markets, we have seen a 45% decrease of these calls. In addition, with our session cam analytics we have observed that customers revisit the track & trace webpage 4-6 times during the delivery time window, proving it is indeed an essential feature to boost customer experience.”

2. Idealo

Idealo is a Germany-based marketplace, with business operations across Europe.

“Parcel Perform has built an enterprise service boasting the most comprehensive parcel tracking data in one centralized data feed for a great post-purchase customer experience.”

- Annika Sparfeldt, Head of Product After Sales at idealo internet GmbH

Annika Sparfeldt, Head of Product After Sales at idealo internet GmbH, said, "As one of Europe’s leading shopping and price comparison platforms, we offer a highly convenient direct purchase option. We needed to manage large amounts of scattered logistics data sets across thousands of merchants to provide end-customers with a consistent delivery experience. Parcel Perform has built an enterprise service boasting the most comprehensive parcel tracking data in one centralized data feed that helped us to develop a great post-purchase customer experience. We are happy to say that Parcel Perform is our provider of choice for our future scaling phase."

3. Secret Sales

Secret Sales is a leading apparel brand in the UK with sites based in Belgium and the Netherlands.

“[Parcel Perform’s] premium experience and delivery transparency will help us drive international expansion.”

- Chris Griffin, CEO of Secret Sales

“Our ambition to become the largest non-full price marketplace for fashion and beauty worldwide means we care deeply about creating the best possible experience for our customers,” said Chris Griffin, CEO of Secret Sales. “We have partnered with Parcel Perform to provide shoppers with a unique post-purchase experience. A sophisticated product suite allows us to integrate all delivery data right into the order summary and inform customers when their parcels will arrive. A premium experience and delivery transparency will help us drive international expansion.”

4. Waterdrop

Waterdrop is a direct-to-consumer microdrink brand based in Austria that offers worldwide shipping.

“Parcel Perform offered the best analytics features, best integration into our tech setup and most of all, the highest quality data.”

- Christian Hoppe, Head of Online at Waterdrop

Christian Hoppe, Head of Online at Waterdrop, said, "After speaking to and testing several providers, it was clear that Parcel Perform offered the best analytics features, best integration into our tech setup and most of all, the highest quality data. With the logistics intelligence reports, which can be created by ourselves, we've got the most important KPI on a daily basis visible for me and my team. This was essential to us to help improve the post-purchase experience for our over one million customers around the world. The Parcel Perform team has been super helpful with the whole setup and integration process and super agile in their communication, which is key for our fast-paced workflows. Thanks to Parcel Perform’s data first approach and spirit for innovation, we are able to provide customers with world class checkout experience. Giving them an accurate prediction of arrival for their orders helps us to increase checkout conversion rates significantly. We look forward to continuing to expand our partnership with Parcel Perform to new markets and new features in the future." 5. Izipizi

Izipizi is a sunglass business based out of France, shipping Europe-wide.

"The connection between Parcel Perform and more than 700 carriers allows our company to focus on its core business and not on interfaces with carriers."

- Lucas Gaurichon, Head of Supply Chain at Izipizi

Lucas Gaurichon, Head of Supply Chain at Izipizi, shared, "The issue of carrier traceability has become an extremely sensitive topic in the relationship between companies and their customers. Thanks to the implementation of Parcel Perform at Izipizi, information on visibility of deliveries is transmitted in a simple way to all our B2B customers worldwide. The connection between Parcel Perform and more than 900 carriers allows our company to focus on its core business and not on interfaces with carriers. Pleased with the B2B deployment, we have decided to deploy the tool on our B2C platform in the coming months.”

6. Alaiko

Alaiko is a Munich-based DTC fulfillment provider.

"Parcel Perform provides us with essential logistics management features so that we obtain the most comprehensive parcel tracking data in one centralized dashboard for seamless fulfillment of our partners' deliveries."

- Gabriel Thomalla, Founder and CPO of Alaiko

Gabriel Thomalla, Founder and CPO of Alaiko, said, "As Europe's leading logistics operating system for e-commerce SMEs, Alaiko partners with the best solutions to deliver amazing customer experiences from post-purchase to fulfillment. Parcel Perform provides us with essential logistics management features so that we obtain the most comprehensive parcel tracking data in one centralized dashboard for seamless fulfillment of our partners' deliveries.

One central aspect of Parcel Perform is that it allows us to add new carrier options at the click of a button–which is very important for our global customer base. 

Parcel Perform’s plug-&-play characteristics and ease-of-integration via APIs has saved us countless development hours. Finally, the fast and friendly customer service with our dedicated account manager has convinced us to commit to a long-term partnership to seamlessly support the growth of Alaiko and its customers."

7. Expondo

Expondo is a Germany-based B2B marketplace for professional equipment.

"The ease of sending delivery status updates to customers and internal teams helps to drive customer service cases and time-to-resolution down."

- Florian Gerlach, Chief Operating Officer of Expondo

Florian Gerlach, Chief Operating Officer of Expondo, shared, "As the leading marketplace for professional equipment in Europe, we orchestrate global supply chains with a need for a flexible, comprehensive and sophisticated solution. With Parcel Perform, we have found a global partner to help us aggregate all delivery data across the various carriers we are working with. Parcel Perform has allowed us to flexibly scale our carrier integration and intuitively display all delivery data to our customers. The ease of sending delivery status updates to customers and internal teams helps to reduce customer service cases and time-to-resolution. In the over 3 years we have been working with Parcel Perform, we have significantly increased visibility on the performance of our partners which helps drive business growth."

8. Fnatic

Fnatic is an e-Sports performance brand, headquartered in London.

"With the help of [Parcel Perform’s] streamlined data, we are delivering award-winning Fnatic gear to hundreds of thousands of Fnatic customers."

- Apostol Tegko, Data Analyst at Fnatic

Apostol Tegko, Data Analyst at Fnatic, shared, "Ask any gamer–it's nerve-wracking to wait for their esports gaming equipment to arrive! We partnered with Parcel Perform to solve this problem. With the help of their streamlined data, we are delivering award-winning Fnatic gear to hundreds of thousands of Fnatic customers, and keeping them informed of their delivery every step of the way. The support we have received has been exceptional at every turn."

9. JewelCandle

JewelCandle is a DTC gifting brand, shipping Europe-wide.

"Parcel Perform provides the widest coverage of logistics carriers worldwide with just a single integration and easily connects with our stores in Shopify as well as our Klaviyo platform."

- Lodewijk Sutorius, Head of Supply Chain at GG Brands GmbH

"As our business grows and we expand our European operations, we were looking for a provider that would help us achieve full visibility of delivery data across 8 different markets. This is especially important to ensure seamless delivery fulfillment for our unique DTC gifting brand, JewelCandle," said Lodewijk Sutorius, Head of Supply Chain at GG Brands GmbH, parent company of JewelCandle.

"Parcel Perform provides the widest coverage of logistics carriers worldwide with just a single integration and easily connects with our stores in Shopify as well as our Klaviyo platform. Their branded tracking pages will allow us to further extend the post-purchase experience for our customers. We are extremely excited for this partnership and look forward to utilizing their platform features to create top-notch customer experiences."

10. Love, Bonito

Love, Bonito is a top fashion retailer in Southeast Asia based in Singapore.

"Their leading software allows us the autonomy to work with various courier companies while providing a seamless tracking experience, even with international orders, all of which contributes to the overall customer experience which we highly value.”

- Damien Koh, VP of Operations for Love, Bonito

“The last five years has been crucial for us as we were not only broadening our local offerings but also in parallel, expanding into new international markets. This meant that our teams had to focus on multiple growth areas and as such, finding reliable partners was crucial,” said Damien Koh, VP of Operations for Love, Bonito, Southeast Asia’s largest omni-channel women’s fashion brand. 

“We are honoured to have Parcel Perform support us on logistics-related matters like parcel tracking since then, and they continue to be our preferred partner today.

Their leading software allows us the autonomy to work with various courier companies while providing a seamless tracking experience, even with international orders, all of which contributes to the overall customer experience which we highly value.”

11. Eu Yan Sang

Eu Yan Sang is a consumer healthcare brand based in Singapore and Malaysia.

"Parcel Perform provides custom-branded tracking pages and data insights for us to gain full visibility to better manage our deliveries."

- Jack Wong, Senior Manager Ecommerce (HOD) at Eu Yan Sang

Jack Wong, Senior Manager Ecommerce (HOD) at Eu Yan Sang, one of the largest leading integrative health and wellness companies in Asia, shared, "Parcel Perform provides custom-branded tracking pages and data insights for us to gain full visibility. This helps us to better manage our deliveries so that we can focus on creating an excellent Eu Yan Sang delivery experience for our consumers in South-East Asia." 

12. Inkbox

Inkbox is a Toronto-based DTC semi-permanent tattoo brand offering worldwide shipping.

"[Parcel Perform has] been able to help us with integrations with our technology, onboard us to new and industry-leading functionality, and maintain ongoing conversations."

- Marco Yim, Director of Customer Success at Inkbox

Marco Yim, Director of Customer Success at Inkbox, said, "Our company has been working with Parcel Perform’s platform and stellar team for a few years now. We were initially looking for a platform to help us create a more seamless and consistent delivery experience for our customers–and we’ve been able to do that and more! 

This meant working closely with the Parcel Perform team to adapt as our needs changed and as our number of tracked packages continued to grow.

Parcel Perform helped us with integrations, onboarded us to new and industry-leading functionalities, and maintains ongoing conversations to ensure we are successful. 

Their analytics module is key in identifying, troubleshooting, and resolving delivery issues proactively. We’re extremely impressed with Parcel Perform's platform and global reach and am so pleased to continue our partnership and work together."

13. Bikes Online

Bikes Online is a specialty retailer for bicycles shipping to Australia and the United States. 

"Parcel Perform has proven to be more than a supplier, but a great enabler for us to provide a great customer experience for our online shoppers."

- Andre Batista, Director of Operations at Bikes Online, US

Andre Batista, Director of Operations at Bikes Online, US said “Parcel Perform has proven to be more than a supplier, but a great enabler for us to provide a great customer experience for our online shoppers. 

We love that Parcel Perform is extremely agile and innovative, and places great importance in finding new ways to improve the e-commerce experience for the end-consumer.

Parcel Perform helped us eliminate the issue where a customer would purchase something from us and forget about it, only to realise weeks later that the parcel never got delivered. Our proactive outreach has been really well-received by customers who feel supported by our team in every step of the purchase experience.”

14. SNOCKS

SNOCKS is a DTC apparel brand that ships to the DACH region.

“We teamed up with Parcel Perform to access a high customer engagement and more memorable brand experiences during delivery.”

- Johannes Kliesch, CEO and founder of SNOCKS

Johannes Kliesch, CEO and founder of SNOCKS said: “A key driver for our DTC success was putting more importance on service. It was a big step for us to move from an Amazon-only business to opening our own online store and expanding our offering simultaneously. We needed to get the customer experience right.

The competition in our market is extremely high so customer retention is a huge topic for us - not just in terms of cost consideration - but it’s the basis for us to grow our business.

We teamed up with Parcel Perform to access a high customer engagement and more memorable brand experiences during delivery. By curating a unique delivery experience we were able to increase our customer retention rate by 20%.

Our customer support team is one of the most valuable assets to turn around a mismatch in expectations and actual delivery experience. Thanks to a massive reduction in WISMO inquiries from 15% down to 2-3%, they can now focus on the most difficult cases and reach out to customers proactively

Shopify as our chosen e-commerce platform and Klaviyo email automation are pillars of our online sales strategy. The ability to integrate both accounts into one Parcel Perform account simplifies our marketing operations tremendously.

We can now send out NPS requests at the right time and ask our customers for feedback. Automatically, our ratings improved significantly, which is crucial for a consumer brand like us.”Want to learn more about your DTC brand can partner with us to create an amazing post-purchase experience? Find out here.