Singapore, 21 May 2018– Parcel Perform, a Singapore-based software-as-a-service startup in the e-commerce logistics space, has been appointed by the Infocomm Media Development Authority (IMDA) in Singapore to develop and operate the Interoperability Platform as part of the Federated Lockers and Collection Points Programme. First announced by Deputy Prime Minister Tharman Shanmugaratnam in April 2016 the project was officially launched today at the IMDA SG: Digital Industry Day 2018.The Platform will allow users including marketplaces, merchants, brand owners, retailers and logistics service providers to get open access to the Federated Lockers across a range of different locker operators.
Aiming to ease last-mile fulfillment challenges and allow consumers to collect parcels at their convenience, the program will be rolled out by October 2018. The Interoperability Platform allows different parcel locker systems to work together seamlessly, reducing the cost of building and supporting a heterogeneous infrastructure. It also reduces friction in the communication between different locker operators and network users. This will help IMDA to deploy new lockers or collection points into the federated locker network rapidly and quickly onboard new users to utilise them. With this project, Singapore aims to develop a unique blueprint for last mile fulfillment that can later be offered internationally.
”The Interoperability Platform is a key enabler for the open access locker network across Singapore and the Parcel Perform team is excited to develop and operate a future-proof technology solution to make the Federated Lockers a success.”, said Dr Arne Jeroschewski, CEO and Founder of Parcel Perform.
Mr Andy Yun, Secretary-General, Singapore Manufacturing Federated believes this initiative will help companies deliver improved logistics services to B2C markets. “The playing field is now leveled for companies that had previously faced difficulties or challenges in last mile delivery. SMEs can now have open access to enter the parcel locker network business and leverage on this interoperable platform.”
“These lockers will allow commuters to pick up their parcels when they arrive at or depart from the MRT station, especially when no one is at home to receive the parcels and if there are no lockers available nearby”, reaffirmed Mr Lam Wee Shann, Chief Innovation & Technology Officer, Land Transport Authority.
Interested parties to join the Federated Locker project i.e. Singapore based marketplaces, merchants, brand owners, retailers and logistics service providers are encouraged to reach out to IMDA or Parcel Perform directly.
About The Federated Lockers and Collection Points Programme
This programme will create a seamless, secure and consistent user experience across the parcel delivery network. Users in the network including merchants, marketplaces, logistics service providers (LSPs) and end consumers will be able to perform functions such as determine locker availability and make necessary reservations of locker via a consistent interaction with the federated lockers network. LSPs will also be able to receive digital confirmation of delivery/collection regardless of the locker operator used. The Federated Lockers and Collection Points programme, to be piloted in Bukit Panjang and Punggol, is targeted to begin in the 4th quarter of 2018 for a period of one year, with an option to extend the pilot for another year.
About Parcel Perform.
Parcel Perform is a Singapore-based software-as-a-service provider that enables e-commerce merchants to improve their customers’ checkout experiences through a range of e-commerce logistics interoperability services. At its core, it operates a global e-commerce logistics tracking solution – covering more than 580 carriers and 20+ languages – that is used by customers throughout Asia, Europe, and North America.
Parcel Perform’s easy-to-use self-service software provides merchants with branded tracking pages and shipment updates in real-time. Merchants also have access to a comprehensive customer service interface as well as an intuitive and actionable analytics suite to compare their carriers’ performance worldwide. Parcel Perform products are proven to drive higher customer loyalty, reduce customer service costs and enable smarter decision-making around logistics. Through its Parcel Monitor service (https://www.parcelmonitor.com), Parcel Perform also provides a free tracking solution for consumers worldwide.
About the Infocomm Media Development Authority (IMDA)
The Infocomm Media Development Authority (IMDA) leads Singapore’s digital transformation with infocomm media. To do this, IMDA will develop a dynamic digital economy and a cohesive digital society, driven by an exceptional infocomm media (ICM) ecosystem – by developing talent, strengthening business capabilities, and enhancing Singapore’s ICM infrastructure. IMDA also regulates the telecommunications and media sectors to safeguard consumer interests while fostering a pro-business environment and enhances Singapore’s data protection regime through the Personal Data Protection Commission.
For more news and information, visit www.imda.gov.sg
Joshua is the Marketing Manager at Parcel Perform. He loves technology and a good book. Outside of e-commerce and Parcel Perform, you can find him in the kitchen, gym or yoga studio.