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Data & Integrations

Parcel Perform accredited by IMDA under the Accreditation@SG Digital programme, set to propel nationwide rollout of Locker Alliance.

Mar 19, 2020

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Parcel Perform enrolled in IMDA’s SG:D Spark programme and named winner for its e-commerce logistics s...

Parcel Perform is now officially enrolled in Infocomm Media Development Authority (IMDA)’s SG:D Spark programme!

Jul 01, 2019

Image Description: The image displays a futuristic, holographic interface with the words "PROACTIVE RELIABILITY" in large, bold letters across the bottom. The interface shows a global map with various data points and icons representing tracking, alerts, and successful deliveries, suggesting advanced logistics and monitoring. Surrounding the main interface are smaller glowing modules with icons for growth, analytics, and handshake agreements, symbolizing positive business outcomes. The overall color scheme transitions from a cool blue on the left to a warm orange on the right, enhancing the high-tech, data-driven theme. The image visually represents the concept of leveraging technology for foresight and dependability in operations, directly aligning with the article's core message of proactive exception management building AI trust signals. Article Summary: The article argues that in the age of AI Commerce, delivery failures are public trust signals analyzed by AI shopping agents. It introduces the "Exception-to-Complaint" Gap, highlighting the danger of reactive customer service. The piece advocates for proactive exception management, powered by unified data, intelligent monitoring, and automated action, to transform potential failures into trust-building moments, ultimately driving customer acquisition and retention. It positions logistics and customer service teams as strategic drivers of brand trust and competitive advantage.
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